Customer Ratings & Reviews

Hello Kim1,

Thank you for leaving a review. We love reading how your Ring Video Doorbell has added an extra layer of security to your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hi PhillipB.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup and installation process so that you can begin using your Ring Video Doorbell (2nd Generation) right away. Being able to secure your device to your home is a vital part of the installation process that helps provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like you are running into some difficulty securing your Ring Video Doorbell (2nd Generation) to the installation bracket. After your bracket is installed on the wall, hook the slot on the rear of your Ring Doorbell onto the tab near the top of the mounting bracket. Then, let the doorbell pivot down to sit flush on its bracket. If your device is not sitting flush, it may be installed on an uneven surface. You can try loosening the installation screws half a turn at a time to eliminate any warping of the bracket. Once the device is flush on the bracket, use the star-shaped end of the included screwdriver to insert and tighten two of the security screws into the bottom of your Ring Doorbell. Visit our support center if any additional information is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi RFOX.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup and installation process so that you can begin using your Ring Ring Video Doorbell (2nd Generation) right away. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you to get your device up and running as intended.

It sounds like you've already returned your device. However, if you do still have the device in your possession, we would be happy to assist. We recommend setting the device up in the Ring app before mounting it to your home. You can find installation instructions in our support center, or follow the steps in the Ring app.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello yfus,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Juliana,

Thank you for leaving a review. We love reading how your Ring Video Doorbell 2020 has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello needhelp,

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.