Customer Ratings & Reviews
- Model:
- 8VRASZ-SEN0
- SKU:
- 11098676
Rating by feature
- Video Quality
Rating 4.7 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
Manager seen no need to keep me as a loyal custome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a ring door my second purchase because the service guy told me they didn’t require recharging but monthly or 6 weeks. First big error, of disappointment feeling taken advantage of! So, I purchased a second door bell to have one charged when the other battery got low; another disappointment as the battery isn’t a swap out. Today denied replacing the malfunction door bell
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Sameach.
Thank you for sharing this feedback with us.
We understand the importance of having all relevant product information prior to purchasing. Having longevity in a battery-powered security device, such as the Ring Video Doorbell (2nd Generation), is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We can definitely provide you with more information regarding the concern mentioned in your review.
It sounds like there was some confusion regarding the battery that the Ring Video Doorbell (2nd Generation) uses. The Ring Video Doorbell (2nd Generation) runs on a built-in rechargeable battery pack. The batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation.
The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster.
If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.
To prevent excessive activity, you can adjust your Motion Settings to a lower sensitivity, disable certain zones, change the motion frequency to regularly or periodically, or adjust the direction of your Ring device so it doesn't detect as much motion.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Love it !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been wanting this for a while & I finally got one . So far I’m loving the ring & the ring app
I would recommend this to a friendEye catcher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Think product is worth every penny spent i will continue to buy RING products from only best buy
I would recommend this to a friendBuy at your own risk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but I returned it. I didn't like it. Too much hassle. Installation, the extra payment every month.
No, I would not recommend this to a friendDo not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the worst experience with thia ring camera. Doesnt notify any one infront of your house but notifies if a car drives by, batter gets charged takes almost 2 days to charge and 4 days later it says battery needs charge. When it records some movement the recording is grayed out so cant see a thing.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi DalitzaG.
Thank you for taking the time to share your experience with us.
At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable. We would love the opportunity to resolve the concerns mentioned in your review.
It sounds like your device is not performing as expected. To clear up these issues you mentioned, your device may need to be reset. Follow these steps to reboot your device in the Ring app:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the device you want to reboot.
Make sure it's connected to wifi.
Tap the Device Health tile.
Scroll down to Reboot This Device and confirm your selection.
Give your Ring device a few minutes to start up.
Visit our support center if additional troubleshooting is needed.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Not so great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all what I expect from an Amazon product. Long delay to get notifications. Does not pick up all movements it should even at the highest setting. Had an Arlo prior and it was much easier to use and worked better
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Mikey,
It is important to us here at Ring, that the features available to you on your new Ring Video Doorbell 2020 meet your needs and expectations. We really appreciate that you have placed value in owning one of our Ring doorbells for your home security.
* We recently released the Rapid Ring App, which was designed to facilitate a speedy response when answering notifications. Rapid Ring is a "light" version of the classic Ring App with most of the features stripped out except for Ring device statuses and the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app instead of the original Ring App you'll be able to answer your notifications as quickly as possible.
Think of this app as a companion to the Ring App. You'll continue to use your original Ring App for all the settings functions built into your Ring devices such as checking video history or adjusting motion and video settings.
To download the app, please go to the App Store (for iOS devices) or the Play Store (for Android devices) and search for “Rapid Ring”. Download and install the Rapid Ring app on your mobile device.
Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.
Thank you,
Antonio from Ring
Sandearia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just love how we get information about the neighborhood that we stay in and also around us
I would recommend this to a friendDual Band is Better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money buy the one with Dual Band WiFi Because these ones run on the 2.4 Side & is extremely delayed video quality and audio is great other then that spend a little more for Dual Band & have a more reliable Ring
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Self,
Thank you for detailing your experience with the Ring Video Doorbell - 2020 Release. Although this device only pairs with 2.4 GHz networks, it should provide you with timely video feeds. We hear your concern and are here to help.
For those experiencing delays with loading video, please reboot your router. Routers handle a lot of data and will perform best when powered down from time to time. This can help with video delays on your Ring devices.
To learn more about fixing delays and other video related issues, please read our support article here:
https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting
We invite you to visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you.
All the best,
Marlom at Ring.
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Definitely a must have if you’re in the market.
I would recommend this to a friendRing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ring is always rock solid! I have had then for years. I just for this one for a family member!
I would recommend this to a friendRing doorbell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item works as promised and i cant not be more happy with the cameras range and detection
I would recommend this to a friendRing is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ring as long as its charged its a great device make sure to get the subscription
I would recommend this to a friendRing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality easy set up perfect for townhouse that doesn’t already have a doorbell system
I would recommend this to a friendDon't waste your money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not impressed. It starts recording way late into whatever motion it detects. I've missed vital events because of this. I would recommend Arlo. I've never had an issue with my Arlo set up.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Crissy,
Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila with Ring.
Keeps dropping WiFi connection.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would connect to WiFi and drop after two or three seconds. It started just after the warranty expired. I spent 1 hour, and fifteen minutes on the phone with the Ring tech who kept saying it must be the internet providers problem, google fiber, however the other ring devises work just fine. I am exploring Google Nest as a replacement.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi JACDKC.
Thank you for taking the time to share your experience with us.
We understand how important it is for your Ring Video Doorbell to function consistently and reliably. Having a solid wifi connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.
It sounds like your device keeps falling offline. Your device may need to be rebooted. If your Ring device is offline, you'll see a red offline icon over your device in the Ring app. Tap the icon and follow the instructions and tips to help you get your device back online. Then, follow the steps below to reboot your device in the Ring app:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the device you want to reboot.
Make sure it's connected to wifi.
Tap the Device Health tile.
Scroll down to Reboot This Device and confirm your selection.
Give your Ring device a few minutes to start up.
Visit our support center for more information.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Ring doorbell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't access subscription to add account, I have Internet in house but no luck need to get a refund
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi BONIFACIOH.
Thank you for taking the time to share your experience with us.
We understand the importance of a seamless setup process so that you can begin using all of the features of your Ring Video Doorbell (2nd Generation) right away. Being able to save, download, and review footage captured by your Ring Video Doorbell (2nd Generation) is a valuable feature of the Ring Protect Plan. We are here to provide you with some information to resolve the concern you mentioned in your review.
It sounds like you are having trouble signing up for the Ring Protect Plan. A Ring Protect subscription may be purchased on a monthly or yearly basis. You can subscribe to Ring Protect from your account on Ring.com. Follow the instructions below to subscribe on Ring.com:
From a web browser, log in to your Ring account.
Select Subscribe, then choose a plan and the devices you want coverage for.
If you selected multiple devices and choose Basic, the price of Basic will be charged for each device. Ring Protect Plus and Pro cover all devices at a single location for one price.
Select a monthly or annual payment option.
Enter your payment information and check out.
Review your order and select Purchase. You will receive a confirmation email for your subscription purchase. Once purchased, your subscription will automatically renew and continue until you choose to cancel it, which you can do at any time from your account on Ring.com.
Visit our support center for more information.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Ring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent usage in my area thank you clear view and easy to install I would recommend this
I would recommend this to a friendNot reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never get notifications for package deliveries which is the main reason I wanted this. I've had packages sitting right in front of it and still no notification. I've called Ring customer service and they were no help. It's worthless.
No, I would not recommend this to a friendHave to remove to recharge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to remove the whole doorbell to recharge the battery. With the ring 2 and 3, you can pop out the battery and recharge - not so with this model.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello butterfly,
Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.
Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!
Thank you, Jamila with Ring
Loses Charge Too Quickly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in October but didn’t get a chance to install it until a few weeks ago. I installed it using the recommended solar frame so I wouldn’t have to bring it in multiple times a year to charge it. It was fully charged when I installed it and it is now only at 27%. I was under the impression it would only need to be charged 2-3 times per year, but the solar panel frame should make it so it keeps a charge at all times - it gets quite a bit of sun each day. So frustrating!
I would recommend this to a friendBrand response from Ring
Posted .Hi Joss, I know it's important to be able to rely on your home security devices for peace of mind. You can find some troubleshooting tips for Solar Chargers here https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting. It's also important to make sure the Solar Charger is receiving several hours of direct sunlight per day in order to provide a trickle charge to your Doorbell. For additional questions or concerns, feel free to browse the Ring Community https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.