Customer Ratings & Reviews

Hi JessL.

Thank you for taking the time to share your experience with us.

We understand how important it is to be able to see who is at your door with the Ring Video Doorbell (2nd Generation). The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We are eager to provide you with a solution for the concern mentioned in your review.

It sounds like you have some concerns with the video quality of your device. The Ring Video Doorbell (2nd Generation) offers 1080p video and enhanced night vision. Poor wifi signal strength from your router could be the culprit for your video problems. Follow these steps to test your wifi signal strength:

Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera.
Answer the event and examine the resulting video.
Possible outcomes from this test

Footage is crisp and clear: If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.
Footage is heavily pixelated: If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.
Severe pauses in live video: If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.
Long delay before your video starts: This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on. Then see if there's any difference when it's back on line.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi DerikJ.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences. We invite you to visit our community today!

Thank you,
Melissa from Ring.