Customer Ratings & Reviews

Hi Meilworm1111,

Thank you for taking the time to share your experience with us and other consumers. We appreciate the value and trust you have placed in Ring for your home security needs. It's great reading that the video and camera features are meeting your needs and expectations. The Ring Doorbell (2020 Release) features 1080 HD video, two-way audio, night vision, and advanced motion detection.

We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Doorbell (2020 Release).

All the Best,
Danielle with Ring

Hi UzairM.

Thank you for taking the time to share your experience with us.

We understand how important it is to be able to quickly connect to your Ring Video Doorbell (2nd Generation). The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with solutions today.

It sounds like you have some concerns with connecting to your device. A slow connection can occur if you have slow internet speeds or a poor connection. If your internet speeds are good, you may have an issue with the strength of the signal between your router and the Ring device. Signal strength is just as important as speed when it comes to transmitting a video image from your Ring device to your Ring app.

To check the strength of your wifi signal, do the following:

Open your Ring app.
Tap on the three lines on the top left of the screen.
Select Devices.
Tap on the Ring device you would like to test.
Tap on the Device Health tile.
On the Device Health screen, look at your Signal Strength under the Network section.
If your signal is poor or very poor, this can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TV's, game systems, etc.) or materials in your home such as stucco, brick, metal, large mirrors, or glass doors.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi TalmadgeP.

Thank you for taking the time to share your Ring experience with us. We are happy to read that you are enjoying your new Ring Video Doorbell (2nd Gen.)! Likewise, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

Thank you,
Melissa from Ring.