Customer Ratings & Reviews

Hi RoyT.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure that your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected in regards to audio. The Ring Video Doorbell (2nd Gen.) give you the ability to see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device.

We are happy to share some tips with you to help you troubleshoot why your Ring device may be experiencing warped sound or no audio. Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or "Live View"). If your phone or tablet has poor service or internet, it could be affecting "Live View" or your video downloads. Try turning Bluetooth off, then open "Live View" or view a recorded Ring video. Poor wifi can often cause Ring device issues, including capturing audio. We recommend following these steps in the Ring app: Tap the top menu (☰), then Devices. Choose your Ring Video Doorbell (2nd Gen.). Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device. Open "Live View" in the Ring app and see if your Ring device's microphone is enabled. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring Video Doorbell (2nd Gen.). Tap the "Live View" button. Check to make sure the microphone icon is enabled. You can also press the green phone icon. If you have a Ring Protect subscription, you can view the recording to see what the audio sounds like. Check your audio privacy settings You may have your audio settings turned off for privacy reasons. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your doorbell. Tap the "Device Settings" tile. Tap "Privacy Settings." Make sure "Audio Streaming" and "Recording" is enabled. Reboot your Ring doorbell by following these steps: Open the Ring app. Tap the top menu (☰), then "Devices." Choose your doorbell. Tap the "Device Settings" tile. Tap "Device Health." Scroll down and tap "Reboot This Device." Wait a few minutes for your device to reboot.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Originalavaone.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Video Doorbell (2nd Gen.)! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.).

Thank you,
Melissa from Ring.



Notification delays are often related to wifi connection or mobile device variables. A delay of under six seconds is expected due to signal fluctuation.