Customer Ratings & Reviews

Hi JacksonP.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Video Doorbell (2nd Gen.) capture all the correct motion events. The Ring Video Doorbell (2nd Gen.) was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected in regards to person detection. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

You can also adjust the volume of your Ring Video Doorbell (2nd Gen.) under the Device Settings tab on the device's page in the Ring app. Follow these steps:
Tap on the menu (☰).
Tap Devices.
Tap your Video Doorbell.
Tap Device Settings.
Tap General Settings.
Tap Volume Settings.
Two-Way Talk: Adjust the volume slider for Device Speaker.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/.

Thank you,
Melissa from Ring.

Hi Noagge,

Thank you for your feedback on the Ring Video Doorbell (2020 Release)! We're happy to hear that you experienced a quick and easy setup, as the doorbell is designed to be.

We understand how important it is to have transparency when purchasing a new security system, as this helps to know if this is the best fit for you and your home. With this in mind, we provide a 30-day trial, which allows you to see the benefits of a Ring Protect Plan subscription, and decide if this is something that would benefit you. Without a Ring Protect Plan, you will still be able to see, speak, and interact with visitors at your home, as the doorbell is intended to provide.

We would love to go over any additional questions or concerns you might have, to ensure we are providing you with the best experience from Ring. Please reach out to us today, so we may get you connected with a Ring specialist as soon as possible.

Kindest Regards,
Caitlin with Ring

Hi MontezR.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to function consistenlty and reliabley so that you can effectively monitor your home. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. Ring devices require high-speed internet for optimal performance. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common connection issues that you may experience with Ring doorbells and cameras.

You may experience buffering at times, due to a wifi dead zone in your home where you lose signal strength between the router and your Ring device. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:
Footage is crisp and clear: If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.
Severe pauses in live video: If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.
Long delay before your video starts: This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on, then see if there's any difference when it's back on line.

For more information on your Ring Video Doorbell (2nd Gen.), we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.