Customer Ratings & Reviews

Hello EzPz,

As a consumer, we understand how important it is to have all relevant information necessary before purchasing and installing your newly purchased Ring product. Rest assured, we are here to provide you with some helpful information to assist you.

Best Buy does offer some smart home services that would install our products, this is based on availability in your region:
https://www.bestbuy.com/site/services/smart-home-services/pcmcat748300595063.c?id=pcmcat748300595063.

As an alternative, Ring does partner with an installation company as well. Here is more information about installation services we offer: https://site.ring.com/installmyring.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Antonio from Ring

Hi Dissatisfied.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home.Having a solid connection ensures you do not miss any activity around your home. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not operating as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation.

Ring Video Doorbell (2nd Generation) is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. High speed internet is recommended. If your Ring device is far from your wifi router, it may be experiencing connection issues.

Here are a few top reasons for poor connectivity:
Your Ring device may be too far from your wifi router.
Your mobile device has a low signal or poor connection.
Your home wifi connection is poor (or your internet service provider is experiencing high traffic.).

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, red colors are indicators of your device connection. Green is good, red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

We have listed the steps below for how to check your wifi speed:

Most internet service providers range from 100-400mbps (megabytes per second) for download speed and 10-100mbps for uploading. We recommend testing your internet connection 15 feet from your wifi router, using websites like this one.

If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen), please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.