Customer Ratings & Reviews

Hi RohitR.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Video Doorbell (2nd Generation) to function consistently and reliably. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your Ring Video Doorbell (2nd Generation) is triggering your internal chime kit without the doorbell being pressed. The Ring Video Doorbell (2nd Generation) can be hardwired to an existing doorbell system or transformer with 8–24 VAC, 40 VA max, and 50/60 Hz. If your chime kit is going off when it shouldn't be, the first thing we will want to check is that your in-home chime kit is compatible.

We will start by identifying if you have a mechanical or a digital chime kit. To identify which type of doorbell chime you have, listen to the sound it makes. A mechanical chime uses a physical bell and a mechanical hammer and makes a traditional ding-dong sound. A digital chime plays pre-recorded digital tones through an electronic speaker and often has a selection of different tones you can choose from.

If you're unsure what type of doorbell chime you have, remove the front of your chime box and look inside for a bell and hammer or an electronic speaker. Once you've identified the type of chime kit you have, visit our support center to check whether your existing doorbell chime kit is compatible with Ring Video Doorbell (2nd Generation) from our list of tested and confirmed chimes.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi gahazakaio.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Video Doorbell (2nd Generation) to function
notify you of visitors consistently and reliably. Having a solid connection ensures you do not miss any activity around your home. We are eager to provide you with a solution for the delayed notification concern mentioned in your review.

It sounds like you are not receiving notifications as quickly as expected. Delayed notifications are typically caused by a poor wifi signal or a poor cellular signal.

You can check your Ring device's wifi signal strength by checking Device Health in the Ring app:

Open the Ring app.
Go to the menu (≡) and tap Devices.
Tap the device you want to check.
Make sure your ring alerts, motion detection, and motion alerts are toggled on.
To check your wifi connection, tap Device Health.
Under Network, you'll see your Signal Strength RSSI number. If your signal strength is in red, tap the question mark icon to find some additional troubleshooting steps.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Eddy,

We are pleased to read that you are enjoying your new Ring Video Doorbell (2020 Release). We appreciate the value and trust you have placed in Ring for your home security needs. The magnet on the mounting bracket should not be coming loose, and we would like to assist to ensure you have a bracket that will serve you in the long run.

At Ring, believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your mounting bracket.

All the Best,
Danielle with Ring

Hi MobileALuser.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences. We invite you to visit our community today.

Thank you,
Melissa from Ring.