Customer Ratings & Reviews

Hello Xpolo,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.



After reading your review, it seems that your Ring Video Doorbell 2020 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hi RichardG.

Thank you for taking the time to share your experience.

We understand how critical it is for your Ring Video Doorbell (2nd Generation) to notify you of meaningful motion events in a timely manner. The Ring Video Doorbell (2nd Generation) was designed to send you notifications based on your specifications to help keep your home secure. We want to ensure your device is working as intended.

It sounds like your notifications are more delayed than you would like. The speed at which notifications get sent to your phone will be dependent on your home's wifi speeds, the signal strength of your Ring device, and your phone's signal strength. If your speeds are sufficient, we recommend checking your Ring device's signal strength.

Follow these steps to check wifi signal strength—or RSSI (Received Signal Strength Indicator)—in the Ring app:

Open the Ring app.
Tap the menu (☰).
Tap Devices and select the Ring device you'd like to check.
Tap the Device Health tile.
Under the Network section, look for Signal Strength.
If the RSSI value listed is green, your device has a strong signal. If it is grey, amber, or red, it may have a moderate to weak signal.
The larger the number after "RSSI-" the weaker the signal.
For example, a device displaying "RSSI-36" has a stronger signal than a device showing "RSSI-64".

You can visit our support center for tips on how to improve signal strength.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JosephT.

Thank you for taking the time to share your experience with us.

We understand how important it is for only relevant posts to show up in your Neighbor's app feed. The Neighbor's app is a public space designed to allow members of a community to share information with one another. We would love the opportunity to collect any feedback you have, and provide information to help you customize the posts you see.

It sounds like you have some concerns with the content that is posted or removed from Neighbor's app. Users have full control over who views their video recordings on the Neighbors app. Only the content that a user chooses to make publicly available (by posting it to the app) can be viewed by users or by local public safety agencies via the Neighbors app. Users can choose to share text updates, photos, and videos taken on any device, including but not limited to Ring’s home security devices.

If you are seeing posts you do not want to be notified of, follow these steps to customize the Neighbors feed in the Ring app:

Tap the menu (≡) in the top left.
Tap Neighbors.
Tap the gear icon on the upper right.
Tap Customize Neighbors.
Tap Content Settings.
Tap the blue Advanced Filters button to choose and refine what topics you want to see in your feed.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Mike,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hello Michele,

Thank you for leaving a review. We love reading how your Ring Video Doorbell 2020 has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hi Amys. Thank you for taking the time to share your experience with us. Consistent and dependable motion alerts are an essential feature for the Ring Video Doorbell (2nd Gen.) to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. Please know that we are here to assist and are confident that together we can find a solution.

It sounds like the device is not detecting motion as you expected. Thank you for your diligence and commitment in working with our community support towards resolving this matter. This camera uses Adjustable Motion Detection and runs using passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distance under the Motion Settings tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the Motion Frequency to 'Frequently'.It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

We agree that your Ring Video Doorbell (2nd Gen.) should notify you when someone is at your home consistently and reliably. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. We invite you to reach out to our Community for additional tips and support! Our top priority is ensuring the motion detection is meeting your needs.

Thank you,
Melissa from Ring.