Customer Ratings & Reviews
- Model:
- 8VRASZ-SEN0
- SKU:
- 11198207
Rating by feature
- Video Quality
Rating 4.7 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the product's strong overall performance, with many reporting it works properly. They also appreciate the camera quality, finding its size to be just right.
This summary was generated by AI based on customer reviews.
Ring door bell
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ring door bell I got it for a good deal easy to install worth the money it’s a must buy
I would recommend this to a friendRing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple easy set up. Feel safer now that I have eyes on my front door and in my home.
I would recommend this to a friendMy lil ringer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helps me keep track of who is on my porch and deliveries.
I would recommend this to a friendNice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is very nice, I live in an apartment and it works really well on my door.
I would recommend this to a friendJust what I needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and no need for a subscription plan like the other video doorbells.
I would recommend this to a friendNice battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the camera work well with all the other ring devices tye price is good as well
I would recommend this to a friendDoorbell camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first ring I've had and I really like it.
I would recommend this to a friendDoes what it's supposed to do.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a doorbell with a camera. It works like it's supposed to.
I would recommend this to a friendPoor video
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my ring, but when they installed it they should have put it up higher because the railing on my porch is in the way. Up close video is a little blurry and I feel that could be improved.
I would recommend this to a friendBrand response from Ring
Posted .Hi TG1954.
Thank you for taking the time to share your experience with us.
We understand how important it is to be able to see who is at your door with the Ring Video Doorbell (2nd Generation). The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to assist and ensure your device is working optimally.
It sounds like you are enjoying the features of your Ring Video Doorbell (2nd Generation), but it sounds like you have some concerns with the video quality of the device. The Ring Video Doorbell (2nd Generation) offers 1080p video. Poor video quality is often due to slow internet speeds. We recommend running a wifi speed test using the following steps:
Turn off your mobile phone’s cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Tap Device Health.
Under Tools tap Test Your Wifi.
Tap Start to run a test that will measure your upload and download speed.
Both upload and download speeds should be at least 1 Mbps or greater, but 2 Mbps or above is ideal.
Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, then you might consider replacing your router (especially if it's older than five years). Contact your internet service provider to learn more about getting newer equipment and faster speeds.
Visit our support center for more information.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Ring or not
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesn’t stay charged and continuously disconnects from WiFi, a real pain to have to continuously monitor. I should’ve returned this item upon 1st sign of trouble, but since this was a replacement item I assumed it was my set up that was mid configured. Turns out I just got an expensive dud. My other units I have had for 2 years and work well. Often times too well, had to remove motion alerts due to it chiming at shadows and leaves blowing in the wind.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi there, I know it can be frustrating to deal with technical issues. For frequent disconnects, I'd recommend checking the signal strength to ensure your Doorbell has a strong enough connection to wifi https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. As for the battery drain, we have some troubleshooting steps for unexpected battery drain here https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. If you need more help, or have any other questions, try asking other neighbors on the Ring Community https://community.ring.com/, our peer-to-peer forum. Best wishes, Ashley from Ring.
Ring camera love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ring camera, i dont have to worry about those awkard go away moments lol.
I would recommend this to a friendWaste of money in an apartment
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good quality has a small radius that it picks up and have to pay 3.99 to even use
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi MorganW.
Thank you for taking the time to share your experience with us. We value the experience you have with Ring, and want to ensure the Ring Video Doorbell (2nd Gen.) is meeting the standards it's intended to provide. The Ring Video Doorbell (2nd Gen.) is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. We can definitely provide you with more information regarding the concern mentioned in your review.
Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.
We have listed some possible outcomes from this test here:
1. The footage is crisp and clear.
If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.
2. The footage is heavily pixelated.
If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.
2. There are severe pauses in live video.
If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.
3. There is a long delay before your video starts.
This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on. Test an event when it's back online to see if there's any difference.
While subscribed to one of our Ring Protect Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the live view feature.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that were already posted by other neighbors. We invite you to reach out to our community today.
Thank you,
Melissa from Ring.
Ring's Dirty Little Secret
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware. Ring's "Dirty Little Secret" is that even if you hardwire this device to an existing doorbell's 24 VAC circuit it will likely discharge its battery and turn off in cold weather. This poor design does not power the device via the wired connection. It only charges the battery and the battery will not accept a charge when cold. In northern areas your battery will discharge and the unit will shut down until you remove it from the wall, disconnect the 24VAC wires, bring it inside to warm up, charge it for 9+ hours via USB, rewire your 24VAC supply wires, likely have to reconnect it to the WiFi and remount it to the wall! Patently Ridiculous! If you live in a northern climate, buy the "NEW" Wired only device for $40 less.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi MisterB,
You are correct. The lithium-ion battery which is used inside our battery-operated devices are affected by cold weather. This is an important detail to consider when deciding which Ring devices work best for you. On our website we provide a detailed article regarding the negative affects cold weather may have on battery operated devices: https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Doorbells. Additionally, we feel it is important to note that while the Ring Doorbell (2020 Release) has the capability of hardwiring, hardwiring the device is meant solely to extend the battery life between charges.
We would love to go over these concerns with you, to ensure you have a doorbell that supports you best. Meanwhile, if you would like to look at our complete list of hardwiring doorbell solutions, we have a convenient comparison chart on our website that you may find useful: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.
All the Best,
Caitlin with Ring
Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had to purchase two of these. It’s a little concerning that it hasn’t recorded when people have left our home. It doesn’t capture everything when things are actually in motion like it should. Giving this third and last shot.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Jackie,
Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila, with Ring
Ring 2nd gen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy to install. I did get a wedge kit for tilting it downward a bit.
I would recommend this to a frienddoin the do
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it does do what it does. it really, really do be doin.
I would recommend this to a friendDelay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be a 5 but there is a delay on the video.
I would recommend this to a friendGreat quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera. Would recommend to purchase. Very easy setup.
I would recommend this to a friendExcellent products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this product is good and very simple to install it.
I would recommend this to a friendGreat quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product hate having to charge it lol !!!!
I would recommend this to a friend