Customer Ratings & Reviews

Hi Peter!

At Ring, we believe it is imperative that our customers receive all pertinent information regarding additional benefits they have the option to subscribe to, such as the Ring Protect Plan. Having this information allows one to make the best purchasing decision for their needs.

We do provide information about the optional Ring Protect Plan on our Ring website, which you can find here: https://ring.com/protect-plans?undefined. Your Ring App will also notify you during the free 30-day trial of our cloud plan, as well as in an email after a successful setup of a Ring device. With the optional Ring Protect Plans, you have the ability to review, save and share your video recordings for as little as $3 a month. Your Ring videos are stored in the cloud for up to 60 days (in the US). Without a plan, you will still receive real time motion and ring alerts, as well as have access to the Ring live view feature.

We would love to look into the concerns you are having with the resolution of your Ring Video Doorbell (2020 Release), as you should be experiencing a clear 1080p HD resolution video. From our Help Center, you can find great articles with helpful tips and tricks that might assist you in resolving video concerns, such as the one linked here: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting.

We would love to get connected with you as soon as possible, to address these concerns together!

All the Best,
Caitlin with Ring

Hello SadDoorbelllesCondoOwner,

We are happy to have you as a part of the Ring Community, and thank you for sharing your Ring experience with us. When using the Ring Video Doorbell (2020 release), one should be able to connect to the camera in a matter of seconds. This counts when initiating a Live View as well as when motion is detected or someone pushes the doorbell button.

Rest assured, our team is here to help diagnose and resolve this together. Although distance plays a big part in the overall connectivity and quality of the live video, there are other factors to consider. Nearby interference, network limitations, or a combination of both can also affect your doorbell's ability to connect to quality video in a timely manner. For example, if your doorbell is mounted on a surface that is made out of heavy-duty materials, an otherwise strong signal may diminish as it passes through those. Materials such as metal, brick, and cement could prove to be a challenge. Do you happen to have your doorbell mounted on or near something like this?

Our priority is ensuring you to have a device you can rely on to keep you connected to activity around your home. Please reach out to us today at https://community.ring.com/ for additional tips and support. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Alexis with Ring

Hi MsMaryKay.

Thank you for taking the time to share your feedback with us.

Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of having a Ring Video Doorbell (2nd Generation) device installed! The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. Visit our support center to explore all the great features your device has to offer.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Mike493,

Here at Ring, we have a very wide selection of products. So we feel it is imperative that our customers receive all pertinent information regarding how these function and must be installed, in order to make the best purchasing decision.

We do provide install information to our customers on Best Buy's site under the device specifications, on the Ring website, and instructions included with the device. Also ,the Ring App does display a step-by-step video guide on how all our devices including the Video Doorbell (2020), during the setup process.

The Video Doorbell (2020 release) has 1080p HD video (vs 720p HD on the original Ring Video Doorbell), an additional “near” motion zone that provides motion detection in areas only 5’-15’ in front of your home, and a revamped mounting setup that simplifies installation and removal for battery charging. The new Video Doorbell also has improved audio quality, crisper night vision, and improved wifi connectivity: https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring