Customer Ratings & Reviews

Hi Cuneofam.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Video Doorbell (2nd Gen.) capture all the correct motion events and alert you when activity is detected. The Ring Video Doorbell (2nd Gen.) was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the motion detection and physical damage issues that you mentioned in your review.

It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

When you purchase a new or Certified Refurbished Device (which, for clarity, excludes Devices sold as “Used” & Used Devices sold as Warehouse Deals), we warrant the Device against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. For specific instructions about how to obtain warranty service for your device, please contact Ring Community Support at 1-800-656-1918. Our agents are available 24/7 and ready to assist you.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors.

Thank you,
Melissa from Ring.

Hi Francis.

Thank you for taking the time to share your feedback with us.

We understand how important it is to have your Ring Video Doorbell (2nd Generation) capture all the correct motion events. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the motion detection issue you mentioned in your review.

It sounds like your device is not detecting the motion you are expecting it to. One of the biggest mistakes people make is mounting their Ring Doorbell too high to catch people's faces. If the Ring Doorbell is mounted at the correct height, approximately 48 inches above the ground, it will capture motion optimally.

Your Ring Doorbell sees the world through a network of PIR or "Passive Infrared" motion sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, when a person enters the detection area the heat measurements change. The motion sensors register this change as movement and send out an alert.

The motion sensors in your Ring Video Doorbell are designed to detect motion up to 155 degrees horizontally and from five to 25 feet outward from the fixture. They're also more sensitive to horizontal movement across the detection area than vertical. If you mount the Ring Doorbell too high, you're more likely to catch the heat of passing cars than the heat of incoming visitors.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.