Customer Ratings & Reviews

Hello Lwithey,

Thank you for taking the time to share your Ring Video Doorbell experience with us. It is imperative that your device detect accurate motion within your monitored zones, as this ensures you are notified when someone approaches your door with a package. You should be able to enjoy the peace of mind that the Ring Video Doorbell is designed to add to your home security.

If you have a few stairs leading up to your front door, we would like to suggest installing a Ring Wedge Kit behind the doorbell. The kit will help achieve the proper angle, so that the doorbell detects less false motion from passing cars. The link below will take you directly to the Ring Wedge Kit for your doorbell model: https://ring.com/collections/accessories/products/wedge-kit-for-video-doorbell-v2.

You can also adjust your motion settings to a higher sensitivity, enable/disable certain zones, or change the motion frequency. Motion Frequency is a user-accessible control that allows you to adjust your motion detection protocols to provide a balance between consistent alerts and preserving battery life. This article will detail exactly what Motion Frequency is, and how you can best utilize it to optimize your Ring device's motion detection capabilities: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you,
Alexis with Ring

Hello Sandy,

We understand the importance of being connected to live events in the moment. If you have recently received a notification on your mobile device or if you have gotten a blurry screen along with a message that the Ring App is having trouble connecting to the Ring device, this can be attributed to wifi connection. The three most common causes of this problem are the following:

* A poor connection between your mobile device and the internet
* Slow internet upload and download speeds
* A poor connection between your Ring device and your router.

If your signal is poor or very poor, this can be caused by the distance between the router and your Ring product, the layout of your home, or the materials in your walls. Our Ring Chime Pro may be a good fit for you and your network environment.

Also we recently released the Rapid Ring App, which was designed to facilitate a speedy response when answering notifications. Rapid Ring is a "light" version of the classic Ring App with most of the features stripped out except for Ring device statuses and the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app instead of the original Ring App you'll be able to answer your notifications as quickly as possible. Think of this app as a companion to the Ring App. You'll continue to use your original Ring App for all the settings functions built into your Ring devices such as checking video history or adjusting motion and video settings.

To download the app, please go to the App Store (for iOS devices) or the Play Store (for Android devices) and search for “Rapid Ring”. Download and install the Rapid Ring app on your mobile device.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hi Vern.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Video Doorbell (2nd Gen) to notify you of meaningful motion events where the device is installed. The Ring Video Doorbell (2nd Gen) was designed to capture motions based on your specifications to help keep your home secure. We would love the opportunity to work with you and assist in finding the best settings for your home’s environment.

It sounds like your device is not detecting all of the motion you are wanting. The motion sensors in your Ring Video Doorbell are designed to detect motion up to 155 degrees horizontally and from five to 25 feet outward from the fixture. They're also more sensitive to horizontal movement across the detection area than vertical movement.

The proper placement of your Ring Video Doorbell (2nd Gen) will have a large impact on the motion your device detects. Proper placement depends on a number of factors, including the layout of your yard, the distance from the front door to the street, objects within the Ring Doorbell's field of view, the height of the door, and more. You can find more details about the proper placement of your device in our support center.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Daniel.

Thank you for taking the time to share your experience with us.

We understand how important it is to be able to clearly see visitors at your door using the Ring Video Doorbell (2nd Generation). Consistently clear video is a vital feature of the Ring Video Doorbell (2nd Generation). We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like you have some concerns with the video quality of your device when there is direct sunlight present. The Ring Video Doorbell (2nd Generation) offers 1080p HD video. Direct sunlight may produce a glare on the lens at various parts of the day. If this is a concern for your device, using a wedge or corner kit can help. Wedge and corner kits can be mounted behind your device to angle it in different directions. Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Zuly,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you,
Jamila with Ring