Customer Ratings & Reviews

Hi MorganW.

Thank you for taking the time to share your experience with us. We value the experience you have with Ring, and want to ensure the Ring Video Doorbell (2nd Gen.) is meeting the standards it's intended to provide. The Ring Video Doorbell (2nd Gen.) is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. We can definitely provide you with more information regarding the concern mentioned in your review.

Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:

1. The footage is crisp and clear.

If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

2. The footage is heavily pixelated.

If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.

2. There are severe pauses in live video.

If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.

3. There is a long delay before your video starts.

This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on. Test an event when it's back online to see if there's any difference.

While subscribed to one of our Ring Protect Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the live view feature.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that were already posted by other neighbors. We invite you to reach out to our community today.

Thank you,
Melissa from Ring.

Hi Squirrel.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Gen.) right away. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like you are experiencing an issue with the device in regards to installation.

We have included the instructions here for installing the Ring Video Doorbell (2nd Gen.) with an existing doorbell: For the best results, mount it around four feet (1.2 meters) above the ground.

If you're connecting to existing doorbell wiring that's higher than four feet and want to angle your Ring Doorbell down for a better view, you can purchase a Ring Wedge Kit.
Remove your existing doorbell. If you are connecting to existing doorbell wires, shut off the power at the breaker. If you're not sure which breaker controls your doorbell, turn off the master breaker for your home, or contact an electrician.

Once power is turned off, remove the doorbell button from the wall and disconnect the wires.

Your Ring Doorbell is compatible with doorbell systems supplying 8 to 24 VAC, 50/60Hz, 5VA to 40VA.
Mark the screw holes.

Use the bracket as a template to mark the four corner holes.

You'll need to install wall anchors when installing on stucco, brick or concrete.
Grab 4 of the wall anchors from Bag A. Using your Ring Doorbell as a template, mark 4 drill holes on the wall. Use a 1/4" masonry drill bit (not included) to drill the holes, then insert the 4 wall anchors.
Install the mounting bracket. If connecting to existing doorbell wires, feed the wires through the hole in the mounting bracket first. Using a Philips head screwdriver, drive the mounting screws from Bag A into your wall (or into the anchors, if installed) until they are flush with the mounting bracket. Connect the wires. Connect the wires coming out of your wall to the screws on the back of your Ring Doorbell. Either wire can connect to either screw. The order doesn't matter.

CAUTION! Do not connect to a DC transformer, halogen or lighting transformer, or intercom.

Attach your Ring Doorbell to the mounting bracket. Hook the slot on the rear of your Ring Doorbell onto the tab near the top of the mounting bracket.

Then, let the Doorbell pivot down to sit flush on its bracket.
Secure the doorbell. When securing your Ring device with the security screw(s), only use the small star-shaped screws that came with your device. Do not use any other screws. Use the star-shaped end of the included screwdriver to insert and tighten two of the security screws from Bag B into the bottom of your Ring Doorbell.
Restore power at the breaker.

Turn power back on at the breaker. It may take a moment for your Ring Doorbell to power on. You'll know it's ready when it lights up and speaks to you.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to reach out to our community if more information is needed regarding your Ring Video Doorbell (2nd Gen.).

Thank you,
Melissa from Ring.

Hi RebeccaM.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Video Doorbell (2nd Generation) to notify you of meaningful motion events where the device is installed. Being able to rely on the alerts to know when someone is at your door is an essential feature of the Ring Video Doorbell (2nd Generation). We are eager to provide you with a solution for the concern mentioned in your review.

It sounds like you have some concerns with the motion detection of your device. For some battery-powered Ring devices, you need to turn Advanced Motion Detection on to use customizable camera motion zones and more accurate motion detection. Follow these steps to check that this feature is enabled on your device:

Open the Ring app.
Tap the menu (☰).
Tap Devices.
Tap your device.
Tap Motion Settings.
Tap Advanced Settings.
Tap Advanced Motion Detection.
Toggle the switch on.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.