Customer Ratings & Reviews

Hello Eddie,

We are pleased to read that you are enjoying your new Ring Video Doorbell (2020 Release)! This doorbell features 1080 HD Video, two-way audio, night vision, and advanced motion detection. We understand how vital it is that the motion detection work. Ring devices are designed to alert you consistently and reliably of motion at your home. Having accurate motion detection is essential in providing the peace of mind that Ring strives for.

Ring products “see” the world through a network of three linked passive infrared (PIR) sensors. These are heat sensors that detect motion by monitoring heat within the detection area. If you haven’t already, we recommend that you visit your doorbell’s motion settings. Here, you can review the Motion Frequency and Motion Zones, to ensure they are fine-tuned to your home’s environment. For instance, if your Motion Zones are set properly, but you miss motion events, the issue may lie within the Motion Frequency settings. If set to Periodically, the doorbell will check for the least amount of motion possible. You could consider increasing it to Regularly or Frequently to capture more motion events.

It is important when investing in our devices they work at their highest standards, as this ensures you are updated on activity around your home. Please reach out to us today at https://community.ring.com/ for additional tips and support. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Sincerely,
Danielle with Ring

Hi JosephT.

Thank you for taking the time to share your experience with us.

We understand how important it is for only relevant posts to show up in your Neighbor's app feed. The Neighbor's app is a public space designed to allow members of a community to share information with one another. We would love the opportunity to collect any feedback you have, and provide information to help you customize the posts you see.

It sounds like you have some concerns with the content that is posted or removed from Neighbor's app. Users have full control over who views their video recordings on the Neighbors app. Only the content that a user chooses to make publicly available (by posting it to the app) can be viewed by users or by local public safety agencies via the Neighbors app. Users can choose to share text updates, photos, and videos taken on any device, including but not limited to Ring’s home security devices.

If you are seeing posts you do not want to be notified of, follow these steps to customize the Neighbors feed in the Ring app:

Tap the menu (≡) in the top left.
Tap Neighbors.
Tap the gear icon on the upper right.
Tap Customize Neighbors.
Tap Content Settings.
Tap the blue Advanced Filters button to choose and refine what topics you want to see in your feed.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello marty48911,
We appreciate you bringing this to our attention by leaving a review. The Ring Chime is a plug-in device that provides audible alerts whenever motion is detected or a doorbell’s button is pressed. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and am confident that I can find you a resolution in a timely manner.
Based on your review, it seems that your Ring Chime is having trouble connecting to your Ring Doorbell. When this occurs, we recommend resetting the device. To reset your Ring Chime, press and hold the setup button on the side for 10-15 seconds. Once done, you can proceed with attempting to set up the device. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns#Chime_Pro_not_powering_up/.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila, with Ring.

Hi Amys. Thank you for taking the time to share your experience with us. Consistent and dependable motion alerts are an essential feature for the Ring Video Doorbell (2nd Gen.) to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. Please know that we are here to assist and are confident that together we can find a solution.

It sounds like the device is not detecting motion as you expected. Thank you for your diligence and commitment in working with our community support towards resolving this matter. This camera uses Adjustable Motion Detection and runs using passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distance under the Motion Settings tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the Motion Frequency to 'Frequently'.It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

We agree that your Ring Video Doorbell (2nd Gen.) should notify you when someone is at your home consistently and reliably. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. We invite you to reach out to our Community for additional tips and support! Our top priority is ensuring the motion detection is meeting your needs.

Thank you,
Melissa from Ring.

Hello Papart,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Housewife123,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.