Customer Ratings & Reviews
- Model:
- 8VRASZ-SEN0
- SKU:
- 6441424
Rating by feature
- Video Quality
Rating 4.7 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent video quality, ease of use, and long battery life as significant advantages. Many also appreciate the relatively easy installation process and the added security the Video Doorbell provides. While some found the device larger than anticipated, most users reported positive experiences. A small number of users noted occasional connectivity problems and concerns about the sensitivity settings and subscription requirements.
This summary was generated by AI based on customer reviews.
Got it to work but needed an assist
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Parts of the setup process are not clear. The physical installation is simple enough but so many variables without better control of the software choices. The device requires an additional Ring doorbell to work completely
I would recommend this to a friendBrand response from Ring
Posted .Hello Mike493,
Here at Ring, we have a very wide selection of products. So we feel it is imperative that our customers receive all pertinent information regarding how these function and must be installed, in order to make the best purchasing decision.
We do provide install information to our customers on Best Buy's site under the device specifications, on the Ring website, and instructions included with the device. Also ,the Ring App does display a step-by-step video guide on how all our devices including the Video Doorbell (2020), during the setup process.
The Video Doorbell (2020 release) has 1080p HD video (vs 720p HD on the original Ring Video Doorbell), an additional “near” motion zone that provides motion detection in areas only 5’-15’ in front of your home, and a revamped mounting setup that simplifies installation and removal for battery charging. The new Video Doorbell also has improved audio quality, crisper night vision, and improved wifi connectivity: https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
Thank you,
Antonio from Ring
Great purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy to finally own one, does exactly what we hoped.
I would recommend this to a friendPlanned Malfunctioning
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first, everything is great. Good connection, quick notifications… and then, over time, the connection gets worse and worse until it “looses the WiFi” even though nothing has changed about the network. Then, as if by magic, you’re offered the opportunity to buy a “Ring Pro Range Extender” for an additional $50. Shady, even for Amazon. Save yourselves the hassle and buy something else.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello SadDoorbelllesCondoOwner,
We are happy to have you as a part of the Ring Community, and thank you for sharing your Ring experience with us. When using the Ring Video Doorbell (2020 release), one should be able to connect to the camera in a matter of seconds. This counts when initiating a Live View as well as when motion is detected or someone pushes the doorbell button.
Rest assured, our team is here to help diagnose and resolve this together. Although distance plays a big part in the overall connectivity and quality of the live video, there are other factors to consider. Nearby interference, network limitations, or a combination of both can also affect your doorbell's ability to connect to quality video in a timely manner. For example, if your doorbell is mounted on a surface that is made out of heavy-duty materials, an otherwise strong signal may diminish as it passes through those. Materials such as metal, brick, and cement could prove to be a challenge. Do you happen to have your doorbell mounted on or near something like this?
Our priority is ensuring you to have a device you can rely on to keep you connected to activity around your home. Please reach out to us today at https://community.ring.com/ for additional tips and support. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
Thank you,
Alexis with Ring
Ring review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works ok. Battery life is shorter than expected.
I would recommend this to a friend- Pros mentioned:Ease of use
Good investment for my apartment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it had it for two months no issues at all great for my apartment
I would recommend this to a friend - Pros mentioned:Video quality
Ideal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great door bell, highly recommend it, great sound and picture quality
I would recommend this to a friend Good camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good very useful whenever you are away. Clear vision
I would recommend this to a friendNot that good, read small prints.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to pay monthly even to record videos after 1 month trial. It wasn't mentioned clearly. Even cheaper competitions save video history without extra pay. I wouldn't buy it again. Picture and video quality not better than others. Too pricey.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Peter!
At Ring, we believe it is imperative that our customers receive all pertinent information regarding additional benefits they have the option to subscribe to, such as the Ring Protect Plan. Having this information allows one to make the best purchasing decision for their needs.
We do provide information about the optional Ring Protect Plan on our Ring website, which you can find here: https://ring.com/protect-plans?undefined. Your Ring App will also notify you during the free 30-day trial of our cloud plan, as well as in an email after a successful setup of a Ring device. With the optional Ring Protect Plans, you have the ability to review, save and share your video recordings for as little as $3 a month. Your Ring videos are stored in the cloud for up to 60 days (in the US). Without a plan, you will still receive real time motion and ring alerts, as well as have access to the Ring live view feature.
We would love to look into the concerns you are having with the resolution of your Ring Video Doorbell (2020 Release), as you should be experiencing a clear 1080p HD resolution video. From our Help Center, you can find great articles with helpful tips and tricks that might assist you in resolving video concerns, such as the one linked here: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting.
We would love to get connected with you as soon as possible, to address these concerns together!
All the Best,
Caitlin with Ring
Overall good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes you will get a delay in back to back events.
I would recommend this to a friendGreat addition for securitu
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting acquainted with it. Loving it though.
I would recommend this to a friend- Pros mentioned:Video quality
Great doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great always have liked Ring products. Very good video quality.
I would recommend this to a friend - Pros mentioned:Battery life
Ring doorbell camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera for protecting your home and its has a good battery life
I would recommend this to a friend - Pros mentioned:Video quality
Ring doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our Ring doorbell -great picture-does everything we need it to!
I would recommend this to a friend Great camera,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it this product. Will recommend to everyone.
I would recommend this to a friend- Pros mentioned:Video quality
Camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup good video quality would highly recommend this product
I would recommend this to a friend - Pros mentioned:Video quality
nice video quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very impressed with the video quality compared to the previous one
I would recommend this to a friend Giving this as a present
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect gift to give because of the price
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and good...............,,,,,,,,,,,,,,,,,,,,,,,
I would recommend this to a friendOk for package watch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok just to complicated to start at first now ok
I would recommend this to a friend- Pros mentioned:Video quality
Quit working after 3 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this! Great video quality. I bought 2 more ring cameras because I liked it so much. However it has now quit working. Says there are problems with my internet connection. All the new devices connect. I've unplugged, reset, and moved my modem several times with no luck. I also tried to connect to another wifi source and it still says there is a problem with my connection. Very disappointed!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Tonya,
We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.
After reading your review, it seems that your Ring Video Doorbell 2020 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila with Ring