Customer Ratings & Reviews

Hello Dawn,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hi Ssmith.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device, such as the Ring Video Doorbell (2nd Gen.), is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some informaiton to resolve the battery issue you mentioned in your review.

It sounds like the device is not performing as expected. With the Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation.

To charge the battery for your Ring Video Doorbell (2nd Generation), use a common micro-USB cable, such as the orange one included in your Ring box. Simply plug it into any USB power source. Your doorbell can take around 5-10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or a wall outlet.

If your doorbell is not charging, we recommend following these steps to perform a factory reset of the device:

Press and hold the setup button on the back of the device.
Release the setup button after 20 seconds.
Wait at least 60 seconds after the factory reset is complete for the Ring device to boot up.
It can take up to 120 seconds for the Ring device to boot up.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.