Customer Ratings & Reviews

Hi Blink,

We appreciate you for providing us with feedback regarding your Ring Video Doorbell (2020 Release)'s video recording duration. Within the Ring App you are capable of tailoring the recording settings to best suit your needs. At default, the Ring Doorbell (2020 Release) is set to 20 seconds, to ensure your doorbell's battery provides optimal performance, and reducing time between charges.

To change the duration of your device's recording length, please do the following:

1. Open your Ring App and tap on the three dots located in the top-right corner of your desired device (in this case your Ring Doorbell (2020 Release).) and tap settings.
2. From the icon boxes shown you may need to scroll down to see Device Settings. Select this icon.
3. Select Video Settings and then Video Recording Length. You will now want to tap on Max Recording Length to adjust the timer.

This will then present you with options ranging from 15 seconds to 120 seconds. This will set the standard for every motion or ring event. Once you have selected the appropriate time, click save at the top right.

Your experience with Ring is important to us, and we're always looking for ways to improve yours. Please reach out to us anytime, and we will happily get you connected with one of our Ring specialists to address your concerns.

Kindest Regards,
Caitlin with Ring

Hi King.

Thank you for leaving your rating of the Ring Video Doorbell (2nd Gen.). Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We value and welcome your feedback. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community and let us know how we can do better. If you have any additional questions or feedback regarding your Ring Video Doorbell (2nd Gen.), the community is a great place to visit!

Thank you,
Melissa from Ring.

Hi Frankie. I understand the importance of finding a home security device that works best for you. A Ring Protect Plan subscription is required for video recording on your Video Doorbell. Without it, you can still receive notifications of visitors at your door and access the Live View. For more information, check out this article from our Help Center https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. All the best, Ashley from Ring.

Hello UberGuy,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell 2020 right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell 2020. We are eager to turn around your experience!
Thank you,
Jamila with Ring.

Hi breezob.

Thank you for taking the time to share your experience. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with information regarding the concern that you mentioned in your review.

It sounds like the device is not performing as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, "Near Zone" motion detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation. To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

*As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

We recommend using the Ring Solar Charger or the Ring Plug-In Adapter to assist with extending the life of the battery in your Ring Video Doorbell (2nd Gen.). The Ring Solar Charger for Ring Video Doorbell (2nd Generation) is a solar power source that can be mounted behind your Ring Video Doorbell (2nd Generation). Ring Solar Charger is a convenient power source to help charge and extend the battery life of your Video Doorbell (2nd Generation). The Ring Plug-in Adapter (2nd Generation) is designed to convert battery-powered video doorbells so they can run using line current.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hi Iancpu.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Video Doorbell (2nd Gen.) online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the device is not operating as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, near-zone motion detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation.

Ring Video Doorbell (2nd Generation) is compatible with b/g/n WiFi networks operating on 2.4 GHz frequencies. High-speed internet is recommended. If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you with your issue.

Here are a few of the top reasons for poor connectivity:
Your Ring device may be too far from your WiFi router.
Your mobile device has a low signal or poor connection.
Your home wifi connection is poor (or your internet service provider is experiencing high traffic).
If your Ring device is far from your WiFi router, it may be experiencing connection issues.

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap “Devices.”
Select the ring device you would like to test.
Tap on the “Device Health” tile.
Scroll to “Signal Strength” under the “Network” section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.
Move your WiFi router off the floor.

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Check your mobile device's signal.

If your mobile device has one or two bars, this could be causing issues accessing your Ring device. For best results, make sure you're connected to wifi from wherever you are.

We have listed the steps below for how to check your wifi speed:

Most internet service providers range from 100–400 mbps (megabytes per second) for download speed and 10–100 mbps for uploading. We recommend testing your internet connection 15 feet from your wifi router, using websites like this one.

If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.

Hello Ragg,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.


After reading your review, it seems that your Ring Video Doorbell 2020 is not alerting you when people are at your door. You can get Ring Alerts from your doorbell, when someone presses the button on it and Motion Alerts from your doorbell an/or security cameras when motion is detected.

Within the Motion Settings for each Ring device, you can customize the settings to adjust for Motion Sensitivity, Motion Frequency, Smart Alerts or set up Motion Schedules. Smart Alerts allow to distinguish between people and other types of motion, such as cars, if you subscribe to a Ring Protect plan. Also, some Ring security cameras allow for a Motion Warning, an audible, pre-recorded message when your security camera detects a person. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/210052646-Getting-Notifications-for-Ring-Doorbells-and-Security-Cameras.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hi mprest.

Thank you for taking the time to leave a review for the Ring Video Doorbell (2nd Gen.). We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Gen.) right away. The features and technology provided by the Ring Video Doorbell are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with some information regarding the concern mentioned in your review.

We are happy that you have chosen a Ring Video Doorbell (2nd Gen.) for your home security needs. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone Motion Detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation.
We have included the steps here to set up your Ring Video Doorbell (2nd Gen.) in the Ring app:
Open the Ring app.
Tap the menu (☰).
Tap Set Up a Device.
Tap Video Doorbells.
Tap the blue I’m Ready to Scan button. Use your mobile device’s camera to scan the QR code on the device’s packaging. When a green square and a pop-up with your device image appear, the code has been recognized.
Enter the location where your Ring Wired Doorbell Plus is being set up. If this is your first time setting up a Ring device, the Ring app will ask you to use your phone’s location services to pinpoint your location.
Give your doorbell a device name. You can proceed with the device’s default name or give it a custom name. Connect your doorbell to Ring.
For iOS: Tap Join when the Ring app asks to join the Ring wifi network.
For Android: If your device does not automatically connect to the Ring wifi network, exit the Ring app. Go to your mobile device’s Settings. Tap wifi. Select either Ring- or Ring Setup. Once connected, close your settings app and return to the Ring app.
Tap Continue in the app when the blue light stops flashing.
Connect to your preferred wifi network.
Once your device automatically finalizes the setup process, it will be ready to use.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi MaryW, I understand the importance of being able to rely on your Video Doorbell for peace of mind. The battery life can depend on various factors, such as the weather and the number of events being recorded. I'd recommend reviewing the information and troubleshooting steps here https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. For any further questions, check out the Ring Community https://community.ring.com/ to find answers from other neighbors. All the best, Ashley from Ring.

Hi Jose.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Video Doorbell (2nd Gen.) working properly so you can keep your home secure. The Ring Video Doorbell (2nd Gen.) was designed to capture motions based on your specifications to help keep your home secure. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like your device was not working as expected. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the Motion Settings tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the motion frequency to 'Frequently'. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling smart alerts for people only in your Ring app. To enable smart alerts, please follow these steps:
Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap Done.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi Galaxys21.

Thank you for taking the time to review the Ring Video Doorbell (2nd Gen.). We understand the importance of receiving the correct product in your order. We are happy to hear that you are enjoying the features and functionality of the device.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out to our community if any additional information is needed on your Ring Video Doorbell (2nd Gen.).

Thank you,
Melissa from Ring.

Hello Barbara,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Eric,

Thanks for taking the time to share your Ring Video Doorbell experience with us. We appreciate that you have chosen Ring to secure your home and provide you with peace of mind in your home security. Rest assured, we are here to provide you with tips and tricks to improve the motion notifications so you receive any and all valid motion notifications.

The Motion Frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you. Here is a helpful support article with more information regarding this setting: https://ring.com/support/articles/9m71f/Optimizing-Motion-Alerts-with-Motion-Frequency.

We invite you to reach out to our customer support team if additional assistance is needed: https://ring.com/support/contact-us. Also, Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Alexis with Ring

Hi KevinM.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.
It sounds like your device is not performing as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation.

We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Video Doorbell (2nd Gen.) functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the doorbell to your network. To reconnect a Ring video doorbell to your wifi network: Open the Ring app. Tap the menu (≡). Tap Devices and select the doorbell or camera you'd like to reconnect to wifi. Tap the Device Health tile. Under Network, tap Change Network and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi BestBuy Shopper. If you aren't satisfied with your alerts, you may need to adjust some of you Motion Settings https://bit.ly/3GToci5. If you find the charger isn't charging the battery, try plugging it into a different outlet. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.