Customer Ratings & Reviews

Hello doorbell,

Thank you for taking the time to leave a review. We appreciate reading your feedback regarding the Ring Video Doorbell 2020. Your feedback is incredibly valuable and will help shape the future roadmap for Ring devices, features, and services.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only the areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of "false positive" motion alerts. ​For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding your Ring Video Doorbell motion detection, we would love to hear from you directly on our Ring Community forum. Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour-a-day, seven-day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/for additional tips and support! Thank you, Jamila, with Ring.

Hi Brittany B. Motion Detection is very important. I suggest adjusting your Motion Settings and ensure that your Doorbell has the correct placement. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi RFOX.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup and installation process so that you can begin using your Ring Ring Video Doorbell (2nd Generation) right away. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you to get your device up and running as intended.

It sounds like you've already returned your device. However, if you do still have the device in your possession, we would be happy to assist. We recommend setting the device up in the Ring app before mounting it to your home. You can find installation instructions in our support center, or follow the steps in the Ring app.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JonDelto.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Video Doorbell (2nd Generation) to function consistently and reliably. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concerns you mentioned in your review.

It sounds like your device is giving false motion alerts, and the video quality is not as expected. The motion frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you. You can adjust this setting under your device's advanced motion settings.

If both live view and recordings have poor video quality, there could be an issue with the wifi signal, data loss, or an issue with your router’s settings. The first thing to check is upload speed. To determine whether or not the poor video quality is caused by low upload speed, run a speed test from your PC or mobile device while connected to the same wifi access point to determine if your network can support Ring devices.

Next, you will want to check the signal strength. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range.

If the solutions above don't solve your problem, reach out to our support center for additional troubleshooting steps.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Errick,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi PhillipB.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup and installation process so that you can begin using your Ring Video Doorbell (2nd Generation) right away. Being able to secure your device to your home is a vital part of the installation process that helps provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like you are running into some difficulty securing your Ring Video Doorbell (2nd Generation) to the installation bracket. After your bracket is installed on the wall, hook the slot on the rear of your Ring Doorbell onto the tab near the top of the mounting bracket. Then, let the doorbell pivot down to sit flush on its bracket. If your device is not sitting flush, it may be installed on an uneven surface. You can try loosening the installation screws half a turn at a time to eliminate any warping of the bracket. Once the device is flush on the bracket, use the star-shaped end of the included screwdriver to insert and tighten two of the security screws into the bottom of your Ring Doorbell. Visit our support center if any additional information is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Rickh,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello BillS,

Thank you for sharing your feedback with us. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

Based on your review, it seems that you are not fully satisfied with The Ring Video Doorbell 2020. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. For more information on the features of the Ring Video Doorbell 2020, please see our help center article: https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/. 

Thank you, Jamila with Ring.

Hello JB8890,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello BruceD,
Thank you for leaving a review. We love reading how your Ring Video Doorbell has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.
Based on your review, it seems that your Ring Video Doorbell may have some problems with videos skipping. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you though additional steps to take if the issue still persists for you after your modem/router reboot:https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila with Ring

Hello Tony,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as they offer a level of security in your home.

Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended, we recommend resetting your device. To reset your Ring Video Doorbell, press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning, proceed with the setup process. Please see our help center article for further help:  https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,

Jamila with Ring

Hello Sacanv,
Thank you for taking the time to leave a review. We understand how important the audio feature is to your Ring Video Doorbell. This ensures that you are able to speak to the person who is at your door, in real time. The Ring Video Doorbell is intended to provide you with crystal clear two way audio and 1080p video quality. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed.
After reading your review, it seems that you are having trouble with the audio on your Ring Video Doorbell. If you are having audio trouble with your Ring Video Doorbell, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell concern.
Thank you, Jamila with Ring

Hello Noone!

Thank you for your kind words. We are happy to have you part of our Ring community, and we would love to get in touch with you directly if you have any outstanding questions or concerns we can help address.

Additionally, we would like to invite you to join us on our Ring Community forum to share your experience with Ring, and read more from other Ring users like yourself: https://community.ring.com/.

Have a wonderful day,
Caitlin with Ring