Customer Ratings & Reviews

Hi Homebody.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

To charge the battery for your Ring Video Doorbell (2nd Generation), use a common micro-USB cable, such as the orange one included in your Ring box. Simply plug it into any USB power source. Your doorbell can take around 5-10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or a wall outlet.

If you still have the Ring device in your possession, we invite you to reach out to our support team at 1-800-656-1918.

We also invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedbackand experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello trish5280,

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.

Hi zion.

Thank you for sharing your experience with us.

We are pleased to read that you are enjoying the benefits of having a Ring security device installed!

Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.


All the best,
Nicole from Ring.

Hi Daniel.

Thank you for taking the time to share your experience and feedback with us. We understand the importance of having events recorded on your Ring Video Doorbell (2nd Gen.). The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are happy to hear that you are enjoying the functionality of the device. While subscribed to one of our Ring Protect Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the live view feature.

With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello 11111,


Thank you for leaving a review. I fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for me to be of assistance and find a resolution to your concern. If you are having trouble with your Ring device detecting motion, we recommend adjusting your motion settings. To adjust your motion settings please do the following steps: Open the Ring App, Tap the three lines in the top left corner, Tap Devices, select your desired camera, Tap Motion Settings, here you can adjust the motion sensitivity of the camera. If you have any further concerns, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

Hello Ipad,

We understand the importance of having a working device and can see how not having all the parts can impact the functionality of the camera. Please know that we are here to assist you and get you exactly what you need.

All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hi Johnnyg.

Thank you for taking the time to share your experience and feedback with us. We understand the importance of having events recorded on your Ring Video Doorbell (2nd Gen.). Being able to save, download, and review footage captured by your Ring Video Doorbell (2nd Gen.) is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information about the concern that you mentioned in your review.

While subscribed to one of our Ring Protect Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the live view feature.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello,

Your experience with Ring is an imperative piece to our company's success as a whole. The time you have invested in owning a Ring Video Doorbell (2020 Release) is valuable, and I would like to offer the direct assistance of one of our product specialists; to ensure your concern is resolved in a way that works best for you and your security needs. Please reach out to us at your earliest convenience, so we may help improve your experience with Ring. https://support.ring.com/hc/en-us/articles/213608406-Contact-Us

Best Regards,
Caitlin with Ring

Hi Reid. Having to frequently charge your Video Doorbell can impact your peace of mind, so I'd be happy to help out. When it comes to unexpected battery drain in your Doorbell, a good place to start for troubleshooting suggestions is our Help Center article here: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. There are different potential causes for increased battery drain such as the weather, the activity your Doorbell receives, and an unstable wifi connection. The article I shared can help you narrow down which of these causes you may be experiencing so you can get the most out of your Doorbell. For any additional questions, check out the Ring Community at https://community.ring.com/, our peer-to-peer forum where you can interact with other neighbors. Best, Ashley from Ring.