Customer Ratings & Reviews

Hi JovanG.

Thank you for taking the time to share your experience with us.

We understand the importance of your Ring Video Doorbell (2nd Generation) battery lasting for extended periods of time. Having longevity in a battery-powered security device, such as the Ring Video Doorbell (2nd Generation), is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We would love to work with you to ensure your device is set up for optimal performance in your home's environment.

It sounds like you have some concerns with the battery life of your device. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. If your device is detecting an excessive number of motions, it will drain your battery more quickly. Proper placement of your device can have a significant impact on the motion your device detects. For the best results, mount it around four feet (1.2 meters) above the ground. If you're connecting to existing doorbell wiring that's higher than four feet and want to angle your Ring Doorbell down for a better view, you can use a wedge kit (sold separately) to angle your device down. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Evelyynn,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello Rhonda,

Thank you for taking the time to share your Ring Video Doorbell (2020 Release) feedback with us directly, we appreciate it! While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment, such as the local weather and the number of activities captured. Rest assured, we are here to provide you with assistance to get the most out of your Ring device's battery life and walk through a factory reset of the doorbell device.

If you’ve tried everything else, and are still not succeeding to set up your device, you can try performing a reset/restore on your Ring doorbell device by holding down the set-up button on the device for 20 seconds and then releasing it. Here is a helpful article that walks through this process in more detail: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.

If your Ring doorbell or security camera battery is draining too fast, it might be caused by a poor wifi connection. Your doorbell or camera may be frequently disconnecting and reconnecting to your wifi network. Each time a disconnection or reconnection happens, your Ring device uses power, which then contributes to the battery draining too fast. Here is a helpful article that has some tips and tricks to improve your battery life: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-a-Ring-Doorbell-or-Security-Camera-Battery-Draining-Too-Fast.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Video Doorbell (2020 Release). We look forward to hearing from you!

Thank you,
Alexis with Ring

Hello Cupcake,

Thank you for leaving a review on the Ring Video Doorbell 2020. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hi Courtney.

Thank you for sharing your experience with us.

We understand the importance of all necessary pieces for installation being included in the packaging so that you can install the device and begin monitoring your home right away. We can definitely assist you with this today to ensure you are able to install your Ring Video Doorbell (2nd Generation).

It sounds like the screws needed for installation were unable to be found. The screws for the Ring Video Doorbell (2nd Generation) should be located in the pocket of the packaging. If you are unable to find the screws, please contact our support team for assistance.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Cruz.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the video quality concern you mentioned in your review.

It sounds like the device is not performing as expected. Please be sure to remove the plastic film from the front of the device. If the film is left on, it can cause the video footage to appear blurry. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:

1. The footage is crisp and clear.

If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

2. The footage is heavily pixelated.

If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.

1. There are severe pauses in live video.

If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.

4. There is a long delay before your video starts.

This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on. Test an event when it's back online to see if there's any difference.

While there are no video settings that allow you to change exposure to sunlight, there are other ways you can fix overexposed, washed-out videos. Using a wedge kit or corner kit can change the angle of the doorbell. There are many different corner kits and wedge kits, so make sure you get one that is compatible with your particular model of doorbell.

For more information on your Ring Video Doorbell (2nd Gen.), we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi MercedesN.

Thank you for taking the time to share your experience with us.

We understand the importance of your device working as you expect it to. The features and technology provided by the Ring Video Doorbell are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you and ensure the different features of your device are working as intended.

It sounds like there is some concern regarding your Ring Video Doorbell device behaving differently in the Ring app compared to your other device. We recommend checking the Rich Notification setting for your device. Rich Notifications are snapshot images that appear with your camera or doorbell notifications that can show you a preview of your event video. With a quick look at your notification, you can know immediately if you need to open up Live View to take a closer look or if you’d rather wait and review your video later.

When a rich notification appears, you can expand the notification to zoom in and see a bigger version of the image. Rich Notifications work on devices that are subscribed to an active Ring Protect plan or a trial. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Debf,
We appreciate you sharing your Ring Video Doorbell experience with us. Our top priority, at Ring, is to ensure that our customers have the best possible experience with our products! It is important to us that you have all the necessary information needed to ensure that your physical installation is seamless. While this device is intended to be a quick and easy DIY installation, we can understand where you are coming from, as each home has unique wiring and networks. We truly value our consumer’s feedback, simply because it helps us improve the products and services.
After reading your review, it seems that you are having trouble installing your Ring Video Doorbell. We would like to note that the Ring Video Doorbell is a battery-operated device with the option to be hardwired. If you would like to hardwire your Ring Video Doorbell we recommend seeing our help center article: https://support.ring.com/hc/en-us/articles/115002091706.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding installing your Ring Video Doorbell. Thank you, Jamila with Ring

Hi AmitN.

Thank you for sharing your experience with us.

We understand how critical it is for your Ring Video Doorbell (2nd Generation) to notify you of events at the moment. Being able to rely on the alerts to know when someone is at your door is an essential feature of the Ring Video Doorbell (2nd Generation). We can definitely assist you with this today to ensure your Ring device is performing optimally.

It sounds like your notifications are delayed. If you're having issues getting notifications, make sure you're connected to wifi and that your mobile device settings are set to allow notifications from Ring.

If your device isn't getting Ring notifications or the notifications are delayed, reboot your mobile device and make sure notifications are enabled and your Ring device is online.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi StevenEsp. I can understand wanting to have working device right out of the box. Sometimes streaming errors can be caused by a low RSSI, which can be corrected by moving your WiFi access point or rebooting your router. This Help Center article here helps explain your RSSI value: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength. Although you didn't have a working device right away, I'm happy to hear our support team was able to provide world class service and replace your device for you. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello Chuck, Thank you for bringing the pairing concern to our attention. We understand how important it is to quickly connect your Ring device to your new router. Our specialists are here to help you find a solution. If you haven't already, please ensure you have the correct wifi password for the new router. Oftentimes, these passwords are generic, and can be found on a sticker on the router. Depending on the internet provider and equipment, you may have to reach them for direct support. If all else fails, you can hard reset your Ring device. This helps clear out any underlying software issues. Please hold down the set up button for 15 consecutive seconds and then release. The device will reset and be ready to set up in a matter of moments. Can you please contact us directly? We'd love to pair you with one of or product specialist who can help find the best way forward. Looking forward to turning your experience around. Regards, Marlom at Ring.

Hi CaptainCook.

Thank you for sharing your experience with us.

We understand how critical it is for your Ring app to work consistently and reliably, alerting you to any activity in or around your home.The features and technology provided by the Ring Video Doorbell are incredibly valuable and should help provide you with peace of mind about your home's security. We want to work with you today to figure out what is happening with your Ring app and ensure your device is working as intended.

It sounds like your Ring app is not functioning properly. For optimal performance, it's important to make sure you keep your Ring app up-to-date, regularly update your mobile devices’ operating systems, and make sure your device is compatible with the newest version of the apps you use. Ring is aware of a number of virus protection apps, file optimizers, ringtone apps, and battery saver apps available for Android phones that may interfere with the Ring app's ability to provide notifications. Visit our support center for more information: https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Nicole from Ring.