Customer Ratings & Reviews

Hello BillyF,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Idontwantto,

Thank you for taking a moment to leave your review on the Ring Video Doorbell. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi William.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell right away. The features and technology provided by the Ring Video Doorbell are incredibly valuable and help provide you with peace of mind about your home security. We want to work with you to make sure we get your device working as intended. We are confident we can resolve this together today.

It sounds like your device is failing to connect to your home's wifi network. If you're receiving a 'Setup did not complete' message and cannot finish setup, your Ring device may be too far from your wifi router, or there may be a possible problem with your internet connection.

One issue you may run into during setup is not being able to find the temporary "Ring-" wifi network. The temporary wifi network called "Ring-" is broadcast by your device during setup. If you're having trouble finding this network, you should restart the setup procedure. When you get to this step, look for a slowly pulsing light on your device. This means the device is broadcasting the network. Now, try the setup process again. If you don't see this light, you may have a malfunctioning unit. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Boom,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello BuckeyeMike,
Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hi AngenellaM. 

Thank you for sharing your experience.

We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Generation) right away. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We want to work with you to make sure we get your device online and working as intended. We are confident we can resolve this together today.

It sounds like your device is not connecting to wifi during setup. If you're having issues setting up your Ring doorbell or security camera, such as connecting to the temporary Ring network or your home wifi network, try the troubleshooting steps below.

Reboot your device (shut it off completely), then try setting it up again.

Change your cellular data settings. If you don't see your home wifi network when you're setting up your device, one of your mobile device settings may be preventing setup. You can always switch your settings back.

Change the wifi settings. This often helps when you're trying to connect to the Ring network. Tap Settings (the gear icon), then tap Wifi. Under this setting, you'll see a list of different network names. Below that list, tap Ask to Join Networks, then tap Ask. Try setup again to see if the Ring temporary network appears.

Visit our support center if additional troubleshooting is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi mjmcc521.

Thank you for taking the time to share your experience and feedback with us. We understand the importance of having events recorded on your Ring Video Doorbell (2nd Gen.). The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are happy to hear that you are enjoying the functionality of the device. While subscribed to one of our Ring Protect Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the live view feature.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi MelodieG.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell (2nd Generation) right away. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the installation issue you mentioned in your review.

It sounds like your device has not been installed yet. All of our doorbells and cameras are designed to be a fairly simple, DIY (do-it-yourself) type of installation. We strive to include all needed parts, tools, and instructions to make the process seamless for our customers. To begin, you will want to set up your device in the Ring app before mounting it to your home. For the best results, mount the device around four feet (1.2 meters) above the ground. Visit our support center for a full step-by-step guide on installing your Ring Video Doorbell (2nd Generation).

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Bacon,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hi MelindaS.

Thank you for sharing this feedback with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Video Doorbell is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the optional Ring Protect Plans for Ring devices. The Ring Protect Plan is a subscription that gives you access to paid features for Ring devices. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi GeorgeW.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Gen.) right away. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with solutions today.

It sounds like the device is not operating as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone Motion Detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation.

In some cases, setting up your Ring device(s) can fail when there are too many devices on one network. Wireless networks utilize different channels for communication. The 2.4 GHz band uses channels 1–11 within the United States and 1–13 in some other countries. The 5 GHz band utilizes select channels between 36 and 165. Multiple wireless devices using the same channels at the same time can cause wireless interference. If you are receiving a message that the network cannot be found or is too far away when connecting devices to the 2.4 GHz frequency, it could be due to this interference. We recommend switching your router’s channel to 1, 6, or 11 to avoid overlapping other channels. If your Ring device does not find any wifi networks, try starting the setup from the beginning or from another mobile device. If the Ring device finds networks but not your own network, you might need to make the Ring device scan for new networks. For battery-powered devices, such as the Ring Video Doorbell 2nd Gen., in order to scan for an updated network list, you will need to exit and re-enter setup mode using the setup button on the device. This will cause it to generate a fresh scan of the available networks for your next setup attempt. A wifi analyzer application can be used on Android devices, or sometimes within your router, to evaluate which channels have the most congestion. We recommend doing this when you are experiencing setup problems, poor audio and/or video quality, or delays with notifications. Open up your Ring device’s ability to communicate by following these steps: Create a DHCP reservation. A DHCP reservation is a permanent IP address assignment that is reserved for the use of one device. Locate the Mac ID listed on the back of your Ring device or on the box. Create a DHCP reservation to ensure that every time your Ring device connects to your router, it will be given the same address. Note: There are many different terms for this option; please check your router’s manual to be sure. Set a static IP. You can also set a static IP during the setup process in the Ring app. Note: Ensure the address you provide is outside the range of your DHCP server in order to prevent an IP conflict. Once a DHCP reservation or static IP is in place, try the following: Move your ring device to the DMZ (demilitarized zone). Using the IP address you reserved, place your Ring device in the demilitarized zone (sometimes referred to as the IP passthrough) of your router. This will allow the Ring device’s traffic to pass through any security settings that may be preventing connection. Note: This can only be done for one connected device at a time. Once you have verified that all steps in the Ring app have been completed and neither your internet connection nor your wifi password are the cause of your connectivity issue, troubleshoot by going through the following solutions one at a time, step by step. Check the SSID (name) of your network. If it has special characters or blank spaces before or after the name, rename the network to something simpler. Once the device is online, a firmware update will start. Once updated successfully, return your network to its previous settings. Set the Ring device back up to see if it will connect. Enable and connect to a guest network. A guest network is a separate access point for your network that is isolated from your other devices. By creating one, you can create a firewall-free network for your Ring device. Create a guest network with a simple, alphanumeric SSID name and password, and connect your Ring device(s) to it. Wifi 6 (802.11 ax): If you have a wifi 6 router in 802.11 af/ax mode and can't complete your setup, change your router or guest network to 802.11 b/g/n and complete your setup.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi BerthinaJ.

Thank you for taking the time to share your experience with us.

We understand how important it is to be notified when someone is at your door. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today to ensure your Ring device is performing optimally.

It sounds like you are not getting notifications inside your home when someone rings your doorbell. If your doorbell is functioning but you can’t hear your internal chime, there are several possible reasons.

One possible reason you are no longer hearing your internal chime kit is that your doorbell transformer may be worn out and need replacement. A licensed electrician can help you determine if your transformer needs to be replaced.

Another possible reason could be that cold weather is affecting your doorbell's performance. Extremely cold weather has unfortunate effects on lithium-ion batteries such as those used in Ring devices. As the temperature drops, these batteries begin to have trouble holding a charge, and if it gets cold enough, they'll stop working entirely.

Visit our support center for more information on why your device may not be triggering your internal chime kit.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Barby,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello NOTMINE,

Thank you for taking the time to share your experience with us. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you a resolution to this purchasing concern.

Should you need assistance from Ring, Ring Community is our first peer-to-peer community forum giving our customers the ability to help one another and share their feedback/experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Doorbell.

Thank you,
Alexis with Ring

Hi there. I understand the importance of getting value out of what you paid for, and I'd be happy to offer some guidance. The Ring Video Doorbell is battery powered, so you can still use it even if your home does not have any compatible doorbell wiring already in place. You can find instructions for how to install your Video Doorbell without an existing doorbell circuit in our Help Center article here: https://support.ring.com/hc/en-us/articles/360041190411-How-to-Physically-Install-Your-Ring-Video-Doorbell-2nd-Generation-Without-an-Existing-Doorbell. If that doesn't help, try browsing the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where neighbors can interact with each other and ask one another questions. Best, Ashley from Ring.

Hi VeloriaT.

Thank you for sharing your experience with us.

We understand how critical it is for your Ring Video Doorbell (2nd Generation) to function consistently and reliably, alerting you to any desired or unwanted activity in or around your home.The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve your concerns.

It sounds like your Ring Video Doorbell (2nd Generation) is not working with your Android device as expected. If Ring notifications sent to your Android device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues.

Be sure your notifications are enabled and that your Ring device is online.

Tap the three lines (≡) on the top left of your dashboard.
Tap Devices.
Tap the device you want to check.
You'll then be on your device's dashboard.
Make sure your Ring Alerts, Motion Detection, and Motion Alerts are toggled on (blue).

If you are not connected to wifi, you will not receive any notifications. You can check to make sure your Ring device is online by going to the Device Health page in the Ring App.

To check your wifi connection, tap Device Health.
Under Network, you'll see your RSSI signal strength number.
If your signal strength is in red, tap the question mark icon to find some additional troubleshooting steps.

Visit our support center for additional details.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi CecileC..

Thank you for taking the time to share your experience with us.

At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are always looking for ways to improve our neighbor's experiences, and your feedback is an invaluable part of this process. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you and address the concerns mentioned in your review.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Best Buy customer

We appreciate you sharing your feedback. We do have this page available, which covers our shipping and return policies when a Ring device is purchased through us: https://ring.com/shipping-and-returns.

Best wishes
Ivan from Ring

Hello Berk,
We appreciate you reaching out to us by leaving a review. We fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review, it seems that you are having trouble with your Ring Video Doorbell picking up correct motion. The Ring Doorbell sees the world is through a network of PIR or "Passive Infrared" motion sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area, the heat measurements change. The motion sensors register this change as movement and send out an alert. If this is the case, we recommend you to adjust your current set motion zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

In addition, if you are having audio trouble with your Ring Video Doorbell, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell Wired motion concern.
Thank you, Jamila with Ring

Hi GhostyJoker.

Thank you for sharing your concerns with us.

We understand how vital it is for your internal chime kit to ding when someone presses the doorbell button on your Ring Video Doorbell (2nd Generation). Being notified of visitors at your door is an important feature of this device. We would love the opportunity to work with you to ensure we get your device working as intended.

It sounds like your Ring Video Doorbell (2nd Generation) is online and working but not properly triggering your internal chime kit. The Ring Video Doorbell (2nd Generation) is compatible with AC-powered door chimes operating between 8 and 24 volts AC, but is not compatible with wireless door chimes or any chime or intercom system using a DC transformer.

We recommend first checking that your home's chime kit is working on its own, without the Ring Video Doorbell attached. Once you have confirmed the chime kit is still working, we suggest checking that it is compatible with the Ring Video Doorbell (2nd Generation). Attached is a list of doorbell chimes we have tested and confirmed are compatible: https://support.ring.com/hc/en-us/articles/360053138112-Ring-Video-Doorbell-2nd-Generation-Chime-Kit-Compatibility-List.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your concern.

All the best,
Nicole from Ring.