Customer Ratings & Reviews

Hi AmyB. I'm glad to hear you're enjoying your Video Doorbell and it's providing a sense of security for you. If you're noticing consistent video quality concerns, you can find some troubleshooting steps here: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting. The steps in that article can help you narrow down what may be causing the video quality problems so you can apply a solution that works. You can also ask the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.

Hi user770557.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The Ring Video Doorbell (2nd Gen.) was designed to capture motions based on your specifications to help keep your home secure. We would like to provide you with solutions to the video quality and motion detection concerns you are experiencing today!

It sounds like the device is not performing as expected. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable and issues with video clarity. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. We recommend adding a Ring Chime Pro to your network to assist with the signal strength from your router to the doorbell.

For best results, we recommend mounting your doorbell around 1.2 metres above the ground. It is also important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi RonP.
Thank you for taking the time to share your experience with us. We understand how critical it is for your Ring Video Doorbell (2nd Gen.) to activate upon meaningful motion events as intended, so that you can be alerted within the Ring app to any motion activity around your home. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the device is not performing as expected. The Ring Video Doorbell (2nd Gen.) was designed with customizable Motion Settings that can be adjusted according to your needs. It is important to ensure that you have the proper motion settings in place for your environment. If you wish to decrease the amount of motion detection from the device, you can adjust the Motion Settings accordingly in the Ring app. This includes decreasing the "Motion Sensitivity" and setting "Motion Frequency" to "Regularly" or "Periodically" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app. Smart Alerts (available to Ring Protect subscribers), allow you to distinguish motion so you can know whether it's a person or something else like a car.

To enable Smart Alerts:
Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Sincerely,
Melissa from Ring.

Hi user778098.

Thank you for taking the time to share your experience with us. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are.

It sounds like you are enjoying the features your Ring Video Doorbell (2nd Generation) has to offer so far. You have the ability to access your Ring account on multiple devices. As an account owner, you can even share access with friends, family, neighbors, or whoever you want for specific Ring devices. These are called shared users. When you successfully add a shared user, this person will receive an email notification that they can accept when signed in to their Ring account. This way, you will never need to share your password with anyone. Visit our support center for more information.

We are constantly innovating on behalf of our customers and their feedback to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum giving our customers the ability to help one another and share their experiences with Ring. We invite you to reach out if you have any additional questions regarding your Ring device.

All the best,
Nicole from Ring.

Hi user703154.

Thank you for taking the time to share your experience with us. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you received a replacement device and that it is operating as intended. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Video Doorbell (2nd Gen.).

Thank you,
Melissa from Ring.

Hi IvetteD.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concerns mentioned in your review.

It sounds like the device is not performing as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation.

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

We recommend the Ring No-Drill Mount for use if you do not wish to drill holes in your wall. The No-Drill Mount uses double-sided adhesive to attach the plate to your wall so you can securely screw your Ring Video Doorbell directly onto the mounting plate — no power tools required.

We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi StoneyYogi,

We value your feedback and experience with Ring, and we would love to take this opportunity to address these concerns with you directly to help restore your confidence in us!

Your Ring Video Doorbell (2020 Release) is intended to provide you with a full 1080p HD resolution video, as well as a quick, seamless, and reliable connection to your doorbell wherever you are. When you experience low resolution video, slow connection, or even disconnection from your Ring Doorbell this can oftentimes be attributed to a poor wifi connection. From our Help Center on Ring.com you can find many great articles that will help identify these causes for concern, and what you can do to fix them.

This article will go over how to make changes to your router, specifically when your device falls offline: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router. Additionally, this article can help you identify obstructions within your environment that may cause a poor signal to the Ring Doorbell: https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You.

We would love to get you connected with a Ring specialist today, to go over these concerns with you directly, and find a solution that works best for you.

Kindly,
Caitlin with Ring