Customer Ratings & Reviews

Hello

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773. We would also like to note that the Ring Video Doorbell 2020 works in temperature conditions of -5ºF to 120ºF (-20ºC to 48ºC).

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.

Hello Skip,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello EvaB,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.



After reading your review, it seems that your Ring Video Doorbell 2020 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hi there. Ensuring you're notified of visitors at your door is an important concern. If you find that your Video Doorbell is missing some motion, try making some adjustments to your Motion Zones. You can learn more about how to do that here https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. Make sure to set your Motion Zones to cover the common pathways that people. If you have any other questions, feel free to check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. All the best, Ashley from Ring.

Hello Mikej,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello,

We understand where you are coming from, as this isn't the experience we want our customers to have. Although certain weather conditions can affect performance, your device should still function within the stated operating conditions. Please know we hear your concern and are here to help.

Please understand that each home is different, and certain limitations may change how effectively electricity flows to your doorbell. For example, an older or lower power transformer may not work as efficiently in freezing temperatures. Conversely, too thin of doorbell wiring may have a similar effect.

Here is a support article that goes into more detail: https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Doorbells

Can you please reach us when you get a moment? We'd like to revisit your support tickets to help find a solution.

All the best,
Marlom at Ring

Hello Ghan1991,

Thank you for taking the time to share your Ring Video Doorbell (2020 release) experience with us. We completely understand the relevance of having your device up and running, as this ensures you can be informed of activity in your home anytime day or night. We strive to deliver quality devices that will serve you in the long run as we understand that you will be relying on them for your home security.

If your Ring Video Doorbell (2020 release) is not responding to any activity (dings or motion) and you've ensured the battery is fully charged, a hard reset may be needed. To complete the reset, please hold the setup button (located on the back of the device) down for 15 consecutive seconds and then release. The doorbell will take about one minute to complete the reset. Please allow a couple of minutes and then attempt a brand-new set up within the Ring app. Once the new setup is complete, please test the doorbell for improvement.

We appreciate the value you have placed in owning a Ring doorbell for your home and would love to offer our assistance to ensure the device is online. Please reach out to us today at https://community.ring.com/ for additional tips and support. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hello None,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell 2020 right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell 2020. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hi Bestbuycustomer.

Thank you for taking the time to share your experience with us.

At Ring, we understand it is essential to have your Ring Video Doorbell (2nd Generation) online and working properly so you can keep your home secure. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the connectivity concern you mentioned in your review.

It sounds like you have some concerns with your device disconnecting from your home wifi network. Usually, a device falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.

If your networking equipment hasn’t been power-cycled in a while, try unplugging it for 30 seconds and plugging it back in to see if this clears up your connectivity concerns. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello PaulDavison,

Thank you for leaving a review. Ring understands how important it is for you to manage your account. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. Requesting your data should be a seamless process, and we would like to provide you the steps needed to, so you can take full control of your account.

Based on your review, it seems that you may have not set up the two-factor authentication feature in your Ring App. Two-Step Verification means that you can only access your Ring account by providing another piece of information besides a password. The first time you try and access a Ring product on a new device (phone or PC), you will have to enter a second piece of information in addition to your password. This second piece of information is a randomly generated code that will be sent to your mobile phone. Enter the code, and you will have access to your account. This means that in the future, you will have more secure access to your Ring products. To set up two-factor authentication, please see our help center article: https://support.ring.com/hc/en-us/articles/360039693891-Enhancing-Security-with-Two-Step-Verification.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you, Jamila with Ring

Hi user220785. Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Video Doorbell. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you experienced some connection issues with the device. Usually, devices falling offline repeatedly is related to poor WiFi connectivity caused by signal fluctuations, channel congestion, or data loss.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In edition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi hmmm,

Thank you for reaching out regarding cancelling your Ring service. We would love to get in touch with you regarding this request to ensure we are providing you with proper instruction. From our Help Center you may find more information on cancelling services, regarding the service you wish to cancel.

This article details how to cancel your Ring Protect Plan subscription: https://support.ring.com/hc/en-us/articles/360022109431-Changing-your-Payment-Method-Updating-or-Canceling-your-Ring-Protect-Plan.

Your feedback is important to us, and we would love to ensure you are getting the support you need! Please reach out to us today, or check out our Ring Community to possibly find the answer to you concern even quicker: https://community.ring.com/.

All the Best,
Caitlin with Ring

Hello Grundy,
Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you and you are able to answer your motion alerts.
Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you,
Jamila with Ring

Hi KennethmB.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Generation) right away. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you and ensure your device is functioning as intended.

It sounds like you had some concerns when setting up your Ring Video Doorbell (2nd Generation), but you no longer have that device. The Ring Video Doorbell (2nd Generation) offers 1080p HD video, near-zone motion detection in areas as close as 5 to 15 feet in front of your home, and a reimagined mounting setup that simplifies installation. If you still have your device, we invite you to reach out to us directly for assistance in setting your device up for optimal performance.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Gitanagurl, We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home. Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App. If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience. Thank you, Jamila with Ring.

Hi AliciaD.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Generation) right away. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your device is not receiving a charge. To charge the battery for your Ring Video Doorbell (2nd Generation), use a common micro-USB cable, such as the orange one included in your Ring box. Simply plug it into any USB power source. Your doorbell can take around 5–10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or a wall outlet. Visit our support center for additional information on getting your device set up.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.