Customer Ratings & Reviews

Hi Formercustomer.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless ordering and installation process, as this allows you to start using your Ring Video Doorbell Wired right away. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!

Thank you,
Amilia from Ring.

Hello Nubian,

We are pleased to learn that you are getting great use from your Ring Video Doorbell - Wired. This video doorbell includes all the essentials— HD video and Two-Way Talk, Advanced Motion Detection, and real-time alerts sent straight to your phone, Alexa device, or Ring Chime, so you’ll always know when someone stops by. Our team is here to ensure you have all the support you need.

To get even more out of your device, follow the tips below.

Add Some Shared Users - If you have friends or family members you'd like to have access to your Ring Doorbell, you can add them as a "Shared User." Learn more in the link below.

https://support.ring.com/hc/en-us/articles/211018223

Customize Your Motion Settings - Adjust your Motion Settings to your specific requirements by selecting the Motion Settings option. Learn how to by following this link: https://support.ring.com/hc/en-us/articles/360022462472

Change Your Notification Settings - Toggle alerts for Ring or Motion events on or off on this screen.

Click this link for more info on notification settings, including what to do if you're not receiving notifications: https://support.ring.com/hc/en-us/articles/210052646-Understanding-Notifications-for-Ring-and-Motion-Events

Please visit our community forum at https://community.ring.com/ for some additional tips and support. We look forward to hearing from you.

All the best,
Marlom at Ring

Hello Q70t,

Thank you for leaving a review. We understand how important it is to have your internal chime working properly, as it is used to notify you when someone is at the door. Rest assured that we are here to ensure that we can find a resolution for you today.

The Ring Doorbell Wired uses an included jumper cable to bypass your home’s internal chime kit, so it will not ring inside. If you’d like audio notifications inside your home, you’ll need to purchase a Ring Chime to hear them. All of Ring’s other battery and hardwired doorbell models (Ring Doorbell Pro, Ring Doorbell Pro 2, Ring Doorbell (2020 Release), Ring Doorbell 3/3+, and Ring Doorbell 4) will work with in home chime kits and AC current doorbell transformers. Here is a full product comparison which details power requirements for each device: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi RyanR. Making sure you get the most out of your home security products is an important concern. The Ring Protect Plan is an optional subscription that provides extra features for your Video Doorbell. Without a Ring Protect Plan, you will still receive notifications via the Ring app and you'll be able to access the Live View to speak with visitors at your door. To learn more about what features the Ring Protect plan provides, check out our Help Center article here: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. For any additional questions or concerns, ask the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.