Customer Ratings & Reviews

Hi gruwki72.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Video Doorbell Wired online and working properly. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the concerns mentioned in your review.

It sounds like your device is not performing as you expected. The Ring Video Doorbell Wired requires existing doorbell wiring for its power supply, but it does not sound your existing doorbell chime. To hear audio alerts in your home, pair it with a Ring Chime or compatible Alexa device (each sold separately).

If any additional information is needed regarding your Ring Video Doorbell Wired, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hi Doodle.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Wired Doorbell! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hello WaxAx,

First and foremost, we thank you for your business and the opportunity in serving your home security needs. Having peace of mind that your Ring Doorbell Wired has a solid connection is very important, as this ensures you are able to access video anytime day or night. We want to assure you that our Ring devices are designed to connect you to video in a timely manner, each and every time you need to access the camera.

It sounds like when you receive a notification, you open your Ring app to view the event, but are met with a blurry screen with a message that the app is having trouble connecting to the Ring device. Receiving this message means that there's a problem in the data transfer between your Ring device and the app. As a result, your Ring app is unable to display the video image from your Ring's camera. The three most common causes of this concern are the following:

-A poor connection between your mobile device and the internet.
-Slow internet upload and download speeds.
-A poor connection between your Ring device and your router.

The link below will provide a couple troubleshooting steps that may help determine why you are experiencing delays, and at times unable to connect to video:
https://support.ring.com/hc/en-us/articles/115001499906-Ring-App-is-Having-Trouble-Connecting-to-the-Ring-Device-and-Showing-Video

In the meantime, please use our Rapid Ring app. This app was designed to facilitate a speedy response when answering notifications. You'll need to use your original Ring app for all the settings functions built into your Ring device, such as seeing past videos or adjusting motion settings. To download the Rapid Ring app, please go to the App Store (for iOS devices) or the Play Store (for Android devices) and search for “Rapid Ring”. Download and install the Rapid Ring app on your mobile device by following these directions: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

If the above steps don't resolve your concerns, please feel free to check out our community forum at https://community.ring.com/ for some additional tips and support! We look forward to hearing from you soon.

Thank you,
Alexis with Ring

Hi TALA.

Thank you for sharing your experience with us.

We understand the importance of having a solid charge on your Ring devices so that you can have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like your device's batteries are draining quickly. The batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation.

You can go to Power Settings in the Ring app to see what features may be draining your battery.

To access Power Settings, open the Ring app:

Tap the three lines on the top left.
Tap Devices
Tap the individual device (doorbell or security camera) you want to check.
Tap the Power Settings tile.
You can check your Battery Status:

Battery Level percentage
Featured Power Usage
Tap the small arrow to the right of the feature name.
To navigate back to the main screen, tap the < sign on the top left.


You can check:
Snapshot Capture
Motion Frequency
Advanced Motion Detection
Video Recording Length

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi user853517.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the abilities of the Ring Video Doorbell Wired. The Ring Video Doorbell Wired requires an existing doorbell as a power supply but does not sound your existing chime. To hear audio alerts in your home, you can pair it with a Ring Chime or compatible Alexa device. If you do not have a Ring Chime, you can connect your Ring device to your existing Alexa-enabled device by following these steps:

First, you’ll need to download the Alexa app on your mobile device or tablet. Get the Alexa app from the Apple App Store (iOS devices) or the Google Play Store (Android devices).

You may also need to update your mobile device's operating system.

If you already have the Ring app, you'll need to ensure you have the latest version.

Next, follow these steps to add Ring as a skill in the Alexa app:

Open the Alexa app and go to More.
Tap Skills & Games
Tap the Search icon, enter Ring, then select it from the results.
Type Ring into the search field
Tap Ring (first result)
Tap Enable to Use
Sign in with your Ring account details to link your Ring and Amazon accounts.
Tap Enable Skill and Link Accounts.
If your account is already linked, tap Enable Skill
Once the Skill is enabled, tap Discover Devices
Alexa will be enabled on all of your Ring devices. To disable Alexa from a particular device, tap Forget next to the device name
Note: If your Ring devices do not appear after you tap Discover Devices, you can say, “Alexa, discover my devices,” or tap the Devices icon at the bottom right corner of the Alexa app.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello hills58,

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773. We would also like to note, that our products have an operating temperature of -5ºF to 120ºF (-20ºC to 48ºC).



We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.