Customer Ratings & Reviews

Hi SandraD.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Video Doorbell Wired! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hello Jeff,

Thank you for taking the time to share your Ring Video Doorbell Wired experience with us directly. We appreciate it! Having a reliable device that stays online consistently is important. This ensures your home is protected whether you are home or away. Rest assured, we are here to determine the root cause of your device losing its wifi connection and dropping offline often with you.

You are correct, if the home's power is lost, it is likely that the home's wifi router will be powered off as well. A wifi connection is required in order for the Ring Doorbell's to communicate with the Ring app and send you motion and door ding notifications. Wifi signal strength, or the RSSI, plays a significant role in keeping your device online and connected consistently. The following are symptoms of poor wifi signal strength:
Live View may have trouble connecting.
The doorbell or security camera may disconnect from wifi and have trouble reconnecting.
Video or audio quality may be reduced or distorted.
Your notifications may be delayed or miss Motion Events.

This article details further explanations as to what could be causing the disconnections of your device and how to resolve them: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-WiFi-Signal-Strength.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions regarding your Ring Video Doorbell Wired.

Thank you,
Alexis with Ring

Hello WilliamR,

The Ring Video Doorbell Wired requires an existing doorbell as a power supply but does not sound your existing chime. To hear audio alerts in your home, pair with a Ring Chime or compatible Alexa device. There are other Ring doorbell models such as the Wired Doorbell Plus and Wired Doorbell Pro that will ring your home's internal chime kit, however, the Ring Video Doorbell Wired is designed not to.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you,
Alexis with Ring

Hi user614103.

Thank you for taking the time to share your experience with us. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like the device is not performing as expected. The Ring Video Doorbell Wired was designed to replace an existing doorbell. With Ring Video Doorbell Wired, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device. At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Video Doorbell Wired. We look forward to hearing from you!

Thank you,
Melissa from Ring.

Hello Galaxy4,

Thank you for taking the time to leave your review on the Ring Doorbell Wired. The setup process is intended to be seamless and easy when pairing the Ring device to the Ring app. Our app is compatible with Android operating system 6.0 and newer. It is also compatible with IOS operating systems 12.0 and newer. If you are unable to install the Ring app on your device, we would recommend that you visit your devices' software update settings and update to the latest operating system available. Also, did you ensure that Bluetooth was enabled during the setup process?

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your new Ring setup and properly pairing your Apple phone. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring

Hello LPGR,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Ring,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell Wired right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell Wired. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello IvyX,

We appreciate your feedback regarding the device ownership experience you encountered with your new home's Ring Doorbell Wired. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. When you try to set up a device that’s registered to a previous owner, an automatic email will be generated to the previous owner instructing them how to remove the Ring device. While this email delivery is immediate, it can take previous owners some time before removing the device from their account. Rest assured, we're here to provide you with solutions to resolve your concern.

Based on your review, the previous owner must remove the devices individually within their Ring app. Once they have removed the devices, and the previous wifi network has been disconnected, then the device is ready to be setup on the new account. Deleting the Ring app, or canceling the Ring Protect Plan does not release ownership of the devices. Then you may download the Ring app, create your own account and reinstall the devices on the new account using a mobile device. Here is a helpful article that explains the Ring device ownership change process in more detail: https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences directly with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your device ownership concern.

Thank you,
Alexis with Ring

Hi NathanielG.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell Wired right away. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the setup issue you mentioned in your review.

It sounds like you are having trouble connecting your Ring Video Doorbell Wired to your home's wifi network. The Ring Video Doorbell Wired is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. If you're having a problem setting up your device in the Ring app, it's possible you are experiencing a problem with your internet connection. This can take two forms:

Your internet is not communicating with the Ring app at all.
Your internet connection is too slow to provide a decent signal to your Ring device.

If your internet seems to be working, you may have a problem with your internet speed. We recommend running a speed test to determine if your internet speed is fast enough to support your Ring device. If either your upload or download speeds are below 2 Mbps, your internet may be too slow to support your Ring device.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.