Customer Ratings & Reviews

Hello Nubian,

We are pleased to learn that you are getting great use from your Ring Video Doorbell - Wired. This video doorbell includes all the essentials— HD video and Two-Way Talk, Advanced Motion Detection, and real-time alerts sent straight to your phone, Alexa device, or Ring Chime, so you’ll always know when someone stops by. Our team is here to ensure you have all the support you need.

To get even more out of your device, follow the tips below.

Add Some Shared Users - If you have friends or family members you'd like to have access to your Ring Doorbell, you can add them as a "Shared User." Learn more in the link below.

https://support.ring.com/hc/en-us/articles/211018223

Customize Your Motion Settings - Adjust your Motion Settings to your specific requirements by selecting the Motion Settings option. Learn how to by following this link: https://support.ring.com/hc/en-us/articles/360022462472

Change Your Notification Settings - Toggle alerts for Ring or Motion events on or off on this screen.

Click this link for more info on notification settings, including what to do if you're not receiving notifications: https://support.ring.com/hc/en-us/articles/210052646-Understanding-Notifications-for-Ring-and-Motion-Events

Please visit our community forum at https://community.ring.com/ for some additional tips and support. We look forward to hearing from you.

All the best,
Marlom at Ring

Hello Q70t,

Thank you for leaving a review. We understand how important it is to have your internal chime working properly, as it is used to notify you when someone is at the door. Rest assured that we are here to ensure that we can find a resolution for you today.

The Ring Doorbell Wired uses an included jumper cable to bypass your home’s internal chime kit, so it will not ring inside. If you’d like audio notifications inside your home, you’ll need to purchase a Ring Chime to hear them. All of Ring’s other battery and hardwired doorbell models (Ring Doorbell Pro, Ring Doorbell Pro 2, Ring Doorbell (2020 Release), Ring Doorbell 3/3+, and Ring Doorbell 4) will work with in home chime kits and AC current doorbell transformers. Here is a full product comparison which details power requirements for each device: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi RyanR. Making sure you get the most out of your home security products is an important concern. The Ring Protect Plan is an optional subscription that provides extra features for your Video Doorbell. Without a Ring Protect Plan, you will still receive notifications via the Ring app and you'll be able to access the Live View to speak with visitors at your door. To learn more about what features the Ring Protect plan provides, check out our Help Center article here: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. For any additional questions or concerns, ask the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.

Hi OCTAVIOU.

Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you. Our support team is available 24/7.

If you still have the Ring device in your possession, we invite you to reach out to us at our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Miyuki from Ring