Customer Ratings & Reviews
- Model:
- B08CKHPP52
- SKU:
- 6450309
Rating by feature
- Video Quality
Rating 4.7 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the ease of use and video quality as positive features of the Wi-Fi Video Doorbell - Wired. The overall performance, easy installation, and affordable price are also appreciated by users. Some customers have noted compatibility issues and connectivity problems, while others have pointed out the need to purchase a separate chime.
This summary was generated by AI based on customer reviews.
Lost Money Bad Advice from Staff multiple occasion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor info from customer service has cost me $ I didn't have to lose. Ring doorbell customer agent misinformed. Bought another and can't charge/power as Agent stated I needed nothing else to install & function. Go elsewhere.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi WandaJ.
Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!
We’d like to look into this further and make things right. Please reach out to the Ring Customer Support team, available 24/7 at: 1-800-656-1918. If you provide the details of your purchase and installation issue, our team will be happy to review your case and work with you on the best resolution.
We also invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!
Thank you,
Miyuki from Ring.
- Cons mentioned:Connectivity
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m regretting getting this doorbell. Since I’ve had it all it does is go offline. And it’s not my wifi cause my WiFi works fine. No point of having it when half the time it goes offline. I gave it 3 stars cause when it does work it works fine I guess. I can speak to whoever is at the door but I can’t understand what they are saying back! It breaks up way to much. Now I know why this was on sale.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Vero,
We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your Ring Video Doorbell Wired working as intended as it offers a level of security in your home.
The Ring Video Doorbell Wired is Ring's smallest, most affordable doorbell. The Video Doorbell Wired offers 1080p HD video with night vision and two-way audio with noise cancellation. Based on your review, it seems that your Ring Video Doorbell Wired is disconnecting from your home wifi. If your device is not working as intended, we recommend resetting your device. To reset your Ring Video Doorbell, press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning, proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360055740151-Video-Doorbell-Wired-Information.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.
Thank you,
Jamila with Ring
- Pros mentioned:Overall performance
Ring doorbell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a second doorbell for the main intrance. Works great.
I would recommend this to a friend Great product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great security product. I upgraded to the pro version, but this is great for a first time
I would recommend this to a friend- Pros mentioned:Installation
Doorbell
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and works like a charm. The app is easy to use as well. I love the convenience of knowing who or what is by my door
I would recommend this to a friend - Pros mentioned:Installation
Perfect video door bell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to buy video door bell for long time. Best Buy had this for sale. It was a food buy. It is perfect choice and works as a expected. Easy to install.
I would recommend this to a friend Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung product is very reliable and is the product of my choice
I would recommend this to a friend- Pros mentioned:Ease of use
Love the Ring, Wi-Fi video doorbell!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works seamlessly. We love knowing when we get a package delivered, especially when we are out of town.
I would recommend this to a friend - Pros mentioned:Video quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome videos, good sounds. There is a lag when doing the two way but I can live with that. Like that you are able to adjust the areas to monitor.
I would recommend this to a friendBrand response from Ring
Posted .Hi Goofykim.
It sounds like the device is not operating as intended. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience.
To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.
For more information on your Ring Video Doorbell Wired, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!
Thank you,
Miyuki from Ring.
Great product would buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product just hate that you can’t use the chime that comes with the house since you have to use the jumper
I would recommend this to a friend- Pros mentioned:Overall performance
ring doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought for my father-in-law as Christmas gift .... as I have two doorbell three cameras and ring alarm and love love them. all
I would recommend this to a friend Ring camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ring camera it captures everything and you can adjust the sensitivity
I would recommend this to a friendBest price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was the best like always Best Buy where you get the best of your buys.
I would recommend this to a friend- Pros mentioned:Ease of use
Good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended. Fit the old doorbell spot fine.
I would recommend this to a friend - Pros mentioned:Ease of use
I C U
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set it up with my daughter. mounting and hard wiring was easy, programing was a bit more difficult- especially for a non-techie person.
I would recommend this to a friend - Pros mentioned:Overall performance
Convenient doorbell
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love all RING devices. I installed it at my front door and i can greet random people without opening my door.
I would recommend this to a friend - Pros mentioned:Ease of use
Makes a great gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift for a friend who needed to keep an eye on her kids coming home from school. Easy set up and she loved it.
I would recommend this to a friend - Pros mentioned:Video quality
Wired is great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better camera than first gen but could use more improvements. Wired is a lot more convenient than battery!
I would recommend this to a friend - Cons mentioned:Chime
Buyer Beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bell is fine but be WARNED this particular model hard wires to where your existing doorbell is but this model WILL NOT ring your existing chime! You need to buy the more expensive model to do this. Apparently a small box in the other model gets attached to your chime. The verbiage for this model should say that!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello MamaBear,
Thank you for taking the time to share your experience with us. We believe that transparency is key in order to make informed purchasing decisions. The Ring Video Doorbell Wired is a wired-only doorbell and connects to your existing doorbell wiring for non-stop power. During the installation of this doorbell, you will be instructed to bypass the existing doorbell chime in your home. This means that after installation, your home doorbell system will not sound when the device’s button is pressed. If you wish to hear audio alerts in your home, you can pair your Video Doorbell Wired with a Ring Chime or compatible Alexa device.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Alexis with Ring
- Pros mentioned:Video quality
Good security tool
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price point for the features. Clear video and great security features... Live video feed, intercom, night vision.
I would recommend this to a friend