Customer Ratings & Reviews

Hello CowboyGuy71,

Thank you for leaving a review. We love reading how your Ring Video Doorbell Wired has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hi MrCee,

We understand where you are coming from, as this isn't the experience we want our customers to have. You should be able to trust your Ring Video Doorbell - Wired to quickly respond when you need it the most. Please know that we are here to help.

Almost all delays are traced back to the internet connection in use. If you haven't already, please start by rebooting your router, as this helps clear out most delay issues.

If a router reboot doesn't resolve the issue, you'll want to test your internet upload speeds at the location of your doorbell. You can use the Device Health menu tile in the Ring app to do so. Below are twos articles that goes into more detail on the test, results, and how to make wifi work for you.

https://support.ring.com/hc/en-us/articles/360020638172-Test-Your-Wifi-Connections

https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wi-Fi-Work-For-You

If you believe the delay is occurring at the device, please ensure that your device settings, such as motion settings, are fine-tuned. Having settings that are out of tune can cause delays.

For example, If your motions zones are not set properly, you can expect your notifications to come through delayed. Here is an article that goes into further detail.

https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency

We would love to know if this resolves your concern, and ask that you share your experience with us on our Ring Community forum, here: https://community.ring.com/.

Best regards,
Marlom at Ring

Hi OnismSonder.

Thank you for taking the time to share your experience with us. Ring understands the importance of maintaining your Ring account privacy and security. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control.

It sounds like you have concerns with Community Requests. Community Requests is a privacy-protected service that enables public safety agencies to put out public requests for help and efficiently and securely collect and manage digital evidence. Public safety agencies can post a request in the Neighbors feed asking community members within a specific area to share Ring video footage or information that may help their investigation. Videos customers choose to share in response to Community Requests go directly to Axon Evidence, a secure evidence management system where they can be verified for authenticity and integrity. This also creates a complete audit trail of how and when public safety agencies collect information. Participation is always voluntary, and public safety agencies can only see what you choose to share. Your Ring camera footage is not automatically shared with law enforcement. If you have set your Ring location within the geofence of the Community Request, then you will see a post in your Neighbors feed, which you can choose to respond to if you have relevant videos to share. Only videos that you explicitly select to share are sent to the requesting agency. Users can disable Community Requests in their app settings. Within your Neighbors Feed settings. Navigate to the Neighbors Feed → Feed Settings → Opt out of the Community Requests Post Category.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!

Thank you,
Miyuki from Ring.

Hi Poppy.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We also recommend adding a Ring Chime Pro to your network. The Ring Chime Pro simply plugs into a wall outlet between your router and the Ring Video Doorbell Wired. to assist with the wifi signal strength to the device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.