Customer Ratings & Reviews

Hi Poppy.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We also recommend adding a Ring Chime Pro to your network. The Ring Chime Pro simply plugs into a wall outlet between your router and the Ring Video Doorbell Wired. to assist with the wifi signal strength to the device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hello Kadlopez.

Thank you for taking a moment to leave your review on the Ring Video Doorbell. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

The Ring Doorbell Wired uses an included jumper cable to bypass your home’s internal chime kit, so it will not ring inside. If you’d like audio notifications inside your home, you’ll need to purchase a Ring Chime to hear them.
All of Ring’s other battery and hardwired doorbell models (Ring Doorbell Pro, Ring Doorbell Pro 2, Ring Doorbell (2020 Release), Ring Doorbell 3/3+, and Ring Doorbell 4) will work with in home chime kits and AC current doorbell transformers. Here is a full product comparison which details power requirements for each device: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Kaydee41,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello None,

Thank you for leaving a review. We love reading how your Ring Video Doorbell Wired has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hi Formercustomer.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless ordering and installation process, as this allows you to start using your Ring Video Doorbell Wired right away. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!

Thank you,
Amilia from Ring.

Hi Khayyam.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell Wired to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure that your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected in regards to audio. Ring Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring Video Doorbell Wired, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device.

We are happy to share some tips with you to help you troubleshoot why your Ring device may be experiencing warped sound or no audio. Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or "Live View"). If your phone or tablet has poor service or internet, it could be affecting "Live View" or your video downloads. Try turning Bluetooth off, then open "Live View" or view a recorded Ring video. Poor wifi can often cause Ring device issues, including capturing audio. We recommend following these steps in the Ring app: Tap the top menu (☰), then Devices. Choose your Ring Video Doorbell Wired. Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device. Open "Live View" in the Ring app and see if your Ring device's microphone is enabled. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring Video Doorbell Wired. Tap the "Live View" button. Check to make sure the microphone icon is enabled. You can also press the green phone icon. If you have a Ring Protect subscription, you can view the recording to see what the audio sounds like. Check your audio privacy settings You may have your audio settings turned off for privacy reasons. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your doorbell. Tap the "Device Settings" tile. Tap "Privacy Settings." Make sure "Audio Streaming" and "Recording" is enabled. Reboot your Ring doorbell by following these steps: Open the Ring app. Tap the top menu (☰), then "Devices." Choose your doorbell. Tap the "Device Settings" tile. Tap "Device Health." Scroll down and tap "Reboot This Device." Wait a few minutes for your device to reboot.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.