Customer Ratings & Reviews

Hi AlexanderL.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by Ring devices are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you've returned your device, but if you still have any questions about Ring devices, we would be happy to assist. The Ring Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. The Ring Video Doorbell Wired requires an existing doorbell as a power supply but does not sound your existing chime. To hear audio alerts in your home, pair it with a Ring Chime or compatible Alexa device. Visit our support center for more information.

We invite you to reach out to the Ring Community. It was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Greengoblin734,

We are saddened to hear that your Ring Doorbell Wired purchase did not arrive from the retailer when it was intended to. As a consumer, it is vital that your device arrive in optimal condition within the shipping time frame expected. This ensures you are provided with the peace of mind, in your home security, that you purchased the device for.

At Ring, we understand you have many choices when it comes to your home security. Please reach out to our community forum today at https://community.ring.com/. We appreciate that you have chosen Ring to secure your home and are happy to read that you are now enjoying your new product!

Thank you,
Alexis with Ring

Hi Biscuits01.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the Best,
Matthew from Ring.

Hi MiguelI.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell Wired to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure that your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected in regards to audio. We are happy to share some tips with you to help you troubleshoot why your Ring device may be experiencing warped sound or no audio. Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or "Live View"). If your phone or tablet has poor service or internet, it could be affecting "Live View" or your video downloads. Try turning Bluetooth off, then open "Live View" or view a recorded Ring video.

Poor wifi can often cause Ring device issues, including capturing audio. We recommend following these steps in the Ring app: Tap the top menu (☰), then Devices. Choose your Ring Video Doorbell Wired. Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device. Open "Live View" in the Ring app and see if your Ring device's microphone is enabled. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring Video Doorbell Wired. Tap the "Live View" button. Check to make sure the microphone icon is enabled. You can also press the green phone icon. If you have a Ring Protect subscription, you can view the recording to see what the audio sounds like.

Check your audio privacy settings You may have your audio settings turned off for privacy reasons. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your doorbell. Tap the "Device Settings" tile. Tap "Privacy Settings." Make sure "Audio Streaming" and "Recording" is enabled. Reboot your Ring doorbell by following these steps: Open the Ring app. Tap the top menu (☰), then "Devices." Choose your doorbell. Tap the "Device Settings" tile. Tap "Device Health." Scroll down and tap "Reboot This Device." Wait a few minutes for your device to reboot.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.