Customer Ratings & Reviews

Hi MoctezumaR.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Video Doorbell Wired online and working properly. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the concerns mentioned in your review.

It sounds like your device is not performing as you expected. The Ring Video Doorbell Wired requires existing doorbell wiring for its power supply, but it does not sound your existing doorbell chime. To hear audio alerts in your home, pair it with a Ring Chime or compatible Alexa device (each sold separately).

If any additional information is needed regarding your Ring Video Doorbell Wired, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. We look forward to hearing from you if we can be of any further assistance!

Sincerely,
Miyuki from Ring.

Hi MiguelI.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell Wired to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure that your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected in regards to audio. We are happy to share some tips with you to help you troubleshoot why your Ring device may be experiencing warped sound or no audio. Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or "Live View"). If your phone or tablet has poor service or internet, it could be affecting "Live View" or your video downloads. Try turning Bluetooth off, then open "Live View" or view a recorded Ring video.

Poor wifi can often cause Ring device issues, including capturing audio. We recommend following these steps in the Ring app: Tap the top menu (☰), then Devices. Choose your Ring Video Doorbell Wired. Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device. Open "Live View" in the Ring app and see if your Ring device's microphone is enabled. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring Video Doorbell Wired. Tap the "Live View" button. Check to make sure the microphone icon is enabled. You can also press the green phone icon. If you have a Ring Protect subscription, you can view the recording to see what the audio sounds like.

Check your audio privacy settings You may have your audio settings turned off for privacy reasons. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your doorbell. Tap the "Device Settings" tile. Tap "Privacy Settings." Make sure "Audio Streaming" and "Recording" is enabled. Reboot your Ring doorbell by following these steps: Open the Ring app. Tap the top menu (☰), then "Devices." Choose your doorbell. Tap the "Device Settings" tile. Tap "Device Health." Scroll down and tap "Reboot This Device." Wait a few minutes for your device to reboot.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hello BobD,

It is important to us here at Ring, that the features available to you on your new Video Doorbell meet your needs and expectations. We really appreciate that you have placed value in owning one of our Video Doorbell's for your home security.

Being able to integrate your Ring Video Doorbell with Alexa is an important feature to have working properly. Alexa's integration allows you to see a live feed, and interact with visitors via two-way talk on Alexa enabled Fire Tablets, Echo Show, and Echo Spot. Users can also set up any Echo device to play an audible alert when your device detects motion. We understand how much this enhances the experience with your Ring devices, and overall home security

One way you can resolve this issue is to force update is by disabling and then re-enabling the Ring Skill. We would love to connect with you today to help ensure your Ring Skill is set up and you’re able to take advantage of all the great integration features. Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring