Customer Ratings & Reviews

Hello Dannx,

Thank you for taking a moment to leave your review rating on the Ring Doorbell Wired. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs. We strive to provide our customers with high quality products that will serve them for the long run! We are saddened to read that the installation screws were stripped easily during your physical installation.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences directly with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional feedback regarding your Ring Doorbell Wired product.

Thank you,
Alexis with Ring

Hello BestBuy99,

Thank you for taking the time to share your experience with us. Ring strives to deliver quality devices that will serve you in the long run, as we understand that you will be relying on them to keep you updated on activity at your home. We appreciate that you have purchased our devices for added peace of mind in their home security.

If you have a question about a Best Buy order or an issue with service, contacting Best Buy at https://www.bestbuy.com/site/help-topics/backorders/pcmcat316000050001.c?id=pcmcat316000050001 is normally the best course of action. Once you speak with a representative, you should be able to find a fair solution to your problem relatively quickly.

For any additional installation questions or set up concerns regarding the Ring Doorbell, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hi ElsaV.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you have some concerns with the features of the Ring Video Doorbell Wired. The Ring Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. It requires an existing doorbell as a power supply but does not sound your existing chime. To hear audio alerts in your home, you can pair it with a Ring Chime or compatible Alexa device. You can still get notifications sent to your phone. Check your phone's settings to ensure you have notifications for Ring enabled. If you're still having trouble after you've enabled notifications in your device settings, you may need to check your Motion Zones and Motion Alerts in the Ring app to ensure your device(s) is registering events that would normally trigger notifications. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Mike,

Thank you for leaving a review. We here at Ring appreciate you sharing your user experience with us. We would like to note that the purchase of a chime is not needed for your Ring doorbell to work. When the doorbell is rung the Ring app will send an audible alert through your phone to notify you. If you have any further concerns, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

Hi ScottW.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Video Doorbell Wired to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The Ring Video Doorbell Wired was designed to capture motions based on your specifications to help keep your home secure. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the device is not performing as expected. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Video Doorbell Wired, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello English,
We appreciate you reaching out to us by leaving a review. We fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review it seems that you are having trouble with your Ring Video Doorbell Wired picking up correct motion. The Ring Doorbell sees the world is through a network of PIR or "Passive Infrared" motion sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area the heat measurements change. The motion sensors register this change as movement and send out an alert. If this is the case, we recommend you to adjust your current set motion zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360055751631-Using-Motion-Zones-with-your-Video-Doorbell-Wired.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell Wired motion concern.
Thank you, Jamila with Ring

Hello KirtiG,

Thank you for taking a moment to leave your review on the Ring Video Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Riki,

We know how important it is to have peace of mind when it comes to your home security. Your Ring Doorbell Wired is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

If you are experiencing poor audio or video quality during a live view, but your recordings are fine, this can be caused by either a poor connection between your mobile device and the cloud servers, or a connectivity problem between the Ring device and your router. In rare cases, however, this can be caused by settings in your router.

One of the most important measurements in your Ring security network is the strength of your wifi signal. You may run a special connectivity test at any time to see if a bad wifi connection is responsible for problems with your device. We have included step by step instructions below:

-Open Ring app
-Hamburger Menu/ 3 Lines
-Select Devices
-Select a Ring device
-Select Device Health
-Select "Test your Wifi" under the Tools Section
-Tap "Start test
-Once the test is done, Enter your Results from the Speed test

Sometimes, even with high internet speeds, the connection is not as strong at the location of the Ring device.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hi JH01.

Thank you for sharing your experience with us!

We recognize how important it is for your Ring Video Doorbell Wired to function consistently and reliably, allowing you to monitor activity in and around your home. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concerns mentioned in your review.

It sounds like you have some concerns regarding the security of your account and the video quality you are experiencing from your Ring device.

Two-Step Verification is a mandatory, enhanced security feature that helps keep your account secure and prevents unauthorized users from gaining access to your Ring account. With every new login to your Ring account, you will receive a six-digit code to verify your login attempt. That one-time code needs to be entered within ten minutes before you can access your Ring account. If you are already logged into your account (in the Ring app, for instance), you will not be asked to enter a code. If you log in to your account from another device, you will be asked to enter a verification code.

The color night vision toggle in your Ring App will enable your Ring device to use ambient light to create false color images in Live View. Certain models of Ring devices have a night vision feature that allows you to see through the camera in low light conditions. By using infrared light, the camera can create a black and white image that is then beamed to the Live View in your app. By turning the color night vision feature on, the camera will use whatever ambient light is available to try and create a "false color" image in your Live View. This lets you get a better sense of what's happening in the image by creating a false sense of color depth. If you do not like this feature, you can turn it on in the Ring app.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Ravi,

Thank you for taking the time to share your experience with us, we appreciate it. Having the peace of mind that you purchased a home security device for is imperative when choosing a company and device to install. Rest assured, we are here to provide you with information regarding the optional subscription and the Ring Chime or Alexa integration for audio alerts with the Ring Video Doorbell Wired.

While subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every ring, motion, and live view event for up to 60 days (US). You can also access, download, and share past Ring videos. Without this service, you will still receive real-time video alerts on your smartphone, as well as have access to the Live View feature. Additional information about the optional Ring Protect Plan can be found on our support website, here: https://ring.com/protect-plans.

Video Doorbell Wired does not sound your existing doorbell chime. To hear audio notifications in your home, pair with a Ring Chime or a compatible Alexa device. Here is a helpful article that walks through enabling Alexa notifications: https://support.ring.com/hc/en-us/articles/360031246432-Using-Alexa-to-control-your-Ring-Doorbell-or-Security-Camera-.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your new Ring Video Doorbell Wired device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring

Hello SdAi,

Thank you for leaving a review. We understand how important it is to have your internal chime working properly, as it is used to notify you when someone is at the door. Rest assured that we are here to ensure that we can find a resolution for you today.

The Ring Doorbell Wired uses an included jumper cable to bypass your home’s internal chime kit, so it will not ring inside. If you’d like audio notifications inside your home, you’ll need to purchase a Ring Chime to hear them.
All of Ring’s other battery and hardwired doorbell models (Ring Doorbell Pro, Ring Doorbell Pro 2, Ring Doorbell (2020 Release), Ring Doorbell 3/3+, and Ring Doorbell 4) will work with in home chime kits and AC current doorbell transformers. Here is a full product comparison which details power requirements for each device: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi there, thanks for sharing your feedback. If you have any questions about your Video Doorbell Wired, you can find answers in our Help Center here https://support.ring.com/hc/en-us/sections/360011821592-Ring-Video-Doorbell-Wired. You can also check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.

Hello BBSallyTech,

Thank you for taking a moment to leave your review on the Ring Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations when it came to powering options, but are still here to assist you, if needed.

The Ring Doorbell Wired does require a doorbell transformer with 10-24 VAC, 40VA max, 50/60Hz for continuous charging. We have several other battery doorbell models that might work better for your environment: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.

If you still have the Ring Doorbell Wired device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Alexis with Ring

Hello Chizzy77

Thank you for sharing your concern. The Ring video Doorbell Wired is a hardwired device that would require wiring where you plan on installing it to power it up. https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired. If you do not have wires where you want to install it, you could use our Plug-In Adapter (2nd Generation) to power up the Doorbell. https://ring.com/products/video-doorbell-plugin-adapter-gen-2.

Best wishes
Ivan from Ring

Hello DominicVo,

It is important to us here at Ring, that the features available to you on your new Video Doorbell Wired meet your needs and expectations. We really appreciate that you have placed value in owning one of our doorbells for your home security.

Thank you for taking the time to share your experience with us. We believe that transparency is key in order to make informed purchasing decisions. The Ring Video Doorbell Wired is a wired-only doorbell and connects to your existing doorbell wiring for non-stop power. During the installation of this doorbell, you will be instructed to bypass the existing doorbell chime in your home. This means that after installation, your home doorbell system will not sound when the device’s button is pressed. If you wish to hear audio alerts in your home, you can pair your Video Doorbell Wired with a Ring Chime or compatible Alexa device.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Antonio from Ring

Hello Katryder1,

Thank you for taking a moment to leave your review rating on the Ring Wired Doorbell. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback with Ring. We invite you or your friend to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring product experience. We look forward to hearing from you!

Thank you,
Alexis with Ring.

Hello Entropy,

Thank you for leaving a review. We understand how important it is to have your internal chime working properly, as it is used to notify you when someone is at the door. Rest assured that we are here to ensure that we can find a resolution for you today.

The Ring Doorbell Wired uses an included jumper cable to bypass your home’s internal chime kit, so it will not ring inside. If you’d like audio notifications inside your home, you’ll need to purchase a Ring Chime to hear them.
All of Ring’s other battery and hardwired doorbell models (Ring Doorbell Pro, Ring Doorbell Pro 2, Ring Doorbell (2020 Release), Ring Doorbell 3/3+, and Ring Doorbell 4) will work with in home chime kits and AC current doorbell transformers. Here is a full product comparison which details power requirements for each device: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.