Customer Ratings & Reviews
- Model:
- B08CKHPP52
- SKU:
- 6450309
Rating by feature
- Video Quality
Rating 4.7 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the ease of use and video quality as positive features of the Wi-Fi Video Doorbell - Wired. The overall performance, easy installation, and affordable price are also appreciated by users. Some customers have noted compatibility issues and connectivity problems, while others have pointed out the need to purchase a separate chime.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased doorbell camera, two other cameras with lights, and extra batteries. Unfortunately this product constantly has issues. It only worked for the first two weeks and died the morning I went out of town (which was the whole purpose of getting it in the first place). The electrical connection on the doorbell went out a week after installation and I can’t figure out the issue. My doorbell has always worked before ring was installed. The other two cameras I purchased for the driveway are running out of battery at least weekly (good luck going on a trip for more than two weeks). It’s a weekly job to keep the camera batteries going. It’s not that cold and the batteries die in less than two weeks. After spending over $500 in cameras and extra batteries, none of them work. It’s more laborious to try and keep them going. Not a good product until the fix the battery life issue.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi TALA.
Thank you for sharing your experience with us.
We understand the importance of having a solid charge on your Ring devices so that you can have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.
It sounds like your device's batteries are draining quickly. The batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation.
You can go to Power Settings in the Ring app to see what features may be draining your battery.
To access Power Settings, open the Ring app:
Tap the three lines on the top left.
Tap Devices
Tap the individual device (doorbell or security camera) you want to check.
Tap the Power Settings tile.
You can check your Battery Status:
Battery Level percentage
Featured Power Usage
Tap the small arrow to the right of the feature name.
To navigate back to the main screen, tap the < sign on the top left.
You can check:
Snapshot Capture
Motion Frequency
Advanced Motion Detection
Video Recording Length
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
- Cons mentioned:Connectivity
No door bell connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, but doesn’t connect to the doorbell they want you to buy their own
I would recommend this to a friendBrand response from Ring
Posted .Hi user853517.
Thank you for taking the time to share your experience with us.
We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.
It sounds like there was some confusion regarding the abilities of the Ring Video Doorbell Wired. The Ring Video Doorbell Wired requires an existing doorbell as a power supply but does not sound your existing chime. To hear audio alerts in your home, you can pair it with a Ring Chime or compatible Alexa device. If you do not have a Ring Chime, you can connect your Ring device to your existing Alexa-enabled device by following these steps:
First, you’ll need to download the Alexa app on your mobile device or tablet. Get the Alexa app from the Apple App Store (iOS devices) or the Google Play Store (Android devices).
You may also need to update your mobile device's operating system.
If you already have the Ring app, you'll need to ensure you have the latest version.
Next, follow these steps to add Ring as a skill in the Alexa app:
Open the Alexa app and go to More.
Tap Skills & Games
Tap the Search icon, enter Ring, then select it from the results.
Type Ring into the search field
Tap Ring (first result)
Tap Enable to Use
Sign in with your Ring account details to link your Ring and Amazon accounts.
Tap Enable Skill and Link Accounts.
If your account is already linked, tap Enable Skill
Once the Skill is enabled, tap Discover Devices
Alexa will be enabled on all of your Ring devices. To disable Alexa from a particular device, tap Forget next to the device name
Note: If your Ring devices do not appear after you tap Discover Devices, you can say, “Alexa, discover my devices,” or tap the Devices icon at the bottom right corner of the Alexa app.
Visit our support center for more information.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Ring
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I intended on purchasing the wireless ring but this one requires it to be wired. Return process was quick and easy.
I would recommend this to a friendRing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value, the product works and does the job it is intended to do. Great Job to the folks at ring.
I would recommend this to a friend- Cons mentioned:Battery life
Don't buy Ring Doorbell. Doesn't work Known defect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy Ring Doorbell. This product has known flaws by the company, and they refuse to do anything to fix the product. Do not buy Ring Doorbell if you live in North Dakota, South Dakota, Minnesota, Wisconsin, Michigan, Pennsylvania, Parts of New York, Iowa, Montana, Wyoming, Colorado, Idaho, Alaska, All Canada, Upper Illinois, Ohio, Rhode Island, Maine, New Hampshire, Vermont and anywhere else in the world where the temperature gets cold. 10 Degree or colder and Ring Doorbell will not work. I called Ring Doorbell and they said their batteries do not work in the cold and they refuse to do anything to address the problem. They tell you your just out of luck wait until the temperature warms up and the Ring Doorbell should work again. Also, the battery should charge when wired to your old doorbell, but it doesn’t. Ring doorbell says you must bring the battery inside and charge the battery because it won’t charge if hard wired to your existing doorbell. What a poorly designed product. Ring Doorbell should be held accountable for selling a known defective and poor product that they know will not work if it gets cold. They should not be allowed to sell the product in any of the states listed above since they know the product will not work when it gets cold. Ring Doorbell are criminals and need to be held accountable for selling products that they know will not work.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello hills58,
We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.
Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773. We would also like to note, that our products have an operating temperature of -5ºF to 120ºF (-20ºC to 48ºC).
We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.
Thank you, Jamila with Ring.
Ring doorbell to the rescue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this doorbell is awesome. I was out of town and had an issue with my alarm system. I used the ring doorbell to interact with the officer that responded.
I would recommend this to a friendChristmas gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase and received it so fast, ordering so easy to get it done. thank you
I would recommend this to a friendPerfect product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best price, best product! Delivery was fast and safely
I would recommend this to a friendBell ring
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good choice. Have good resolution. I recommended this product.
I would recommend this to a friendRing and Echo Show a good match for security
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's amazing what extra peace of mind it gives. we installed this door bell on our mother's two outside doors and it works perfect combined with Echo-show
I would recommend this to a friend- Pros mentioned:Ease of use, Video quality
Ring Doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install and great video and microphone.
I would recommend this to a friend Good Job!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera has great coverage! I love that you can set the perimeters to your specific need. I now know when delivery packages are left on my front porch
I would recommend this to a friend- Pros mentioned:Installation, Video quality
Good experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good camera, easy install, highly recommend this doorbell
I would recommend this to a friend Totally worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was such a great buy for our home, it is very efficient and the alerts are in real time. We love it.
I would recommend this to a friendRing safety
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Ring devices! This is my third purchase! I This doorbell is a gift.
I would recommend this to a friendBrand response from Ring
Posted .Hi SandraD.
We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Video Doorbell Wired! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.
- Cons mentioned:Connectivity
No Auto-Reconnect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be advised that I was told by Ring Customer Service that it is expected that Wired Ring Doorbell will lose connection every time there is a loss of power or wifi loss, and the only resolution is to do the physical reset on the device. The Customer Service person acknowledged that there is incorrect information in Ring usage database that indicates Doorbells will auto reconnect once power is restored. I was told this is incorrect and that physical reset is required every time. I live in area that has brief power glitches all the time and thus my only solution is to do the physical reset process on the device all the time. I find this totally unacceptable given all my other devices from Google, Apple, etc. auto reconnect. I can only speak to the wired version but shame on Ring for selling junk.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Jeff,
Thank you for taking the time to share your Ring Video Doorbell Wired experience with us directly. We appreciate it! Having a reliable device that stays online consistently is important. This ensures your home is protected whether you are home or away. Rest assured, we are here to determine the root cause of your device losing its wifi connection and dropping offline often with you.
You are correct, if the home's power is lost, it is likely that the home's wifi router will be powered off as well. A wifi connection is required in order for the Ring Doorbell's to communicate with the Ring app and send you motion and door ding notifications. Wifi signal strength, or the RSSI, plays a significant role in keeping your device online and connected consistently. The following are symptoms of poor wifi signal strength:
Live View may have trouble connecting.
The doorbell or security camera may disconnect from wifi and have trouble reconnecting.
Video or audio quality may be reduced or distorted.
Your notifications may be delayed or miss Motion Events.
This article details further explanations as to what could be causing the disconnections of your device and how to resolve them: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-WiFi-Signal-Strength.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions regarding your Ring Video Doorbell Wired.
Thank you,
Alexis with Ring
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordering process was seamless. The product works great
I would recommend this to a friendGreat videodoorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great doorbrll, but no angle bracket included, other than thst buy it.
I would recommend this to a friendRing is view of the future.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera view from your cellphone is the best feature of the device. The feature i didn't like was the lack of integration of the unit with existing chime. I hope the next generation will include existing door chime.
I would recommend this to a friendBrand response from Ring
Posted .Hello WilliamR,
The Ring Video Doorbell Wired requires an existing doorbell as a power supply but does not sound your existing chime. To hear audio alerts in your home, pair with a Ring Chime or compatible Alexa device. There are other Ring doorbell models such as the Wired Doorbell Plus and Wired Doorbell Pro that will ring your home's internal chime kit, however, the Ring Video Doorbell Wired is designed not to.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,
Alexis with Ring
- Pros mentioned:Overall performance
The ring
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Love ❤️ it work excellent I recommend everyone to get one safe for your home
I would recommend this to a friend