Customer Ratings & Reviews

Hi user614103.

Thank you for taking the time to share your experience with us. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like the device is not performing as expected. The Ring Video Doorbell Wired was designed to replace an existing doorbell. With Ring Video Doorbell Wired, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device. At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Video Doorbell Wired. We look forward to hearing from you!

Thank you,
Melissa from Ring.

Hello Galaxy4,

Thank you for taking the time to leave your review on the Ring Doorbell Wired. The setup process is intended to be seamless and easy when pairing the Ring device to the Ring app. Our app is compatible with Android operating system 6.0 and newer. It is also compatible with IOS operating systems 12.0 and newer. If you are unable to install the Ring app on your device, we would recommend that you visit your devices' software update settings and update to the latest operating system available. Also, did you ensure that Bluetooth was enabled during the setup process?

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your new Ring setup and properly pairing your Apple phone. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring

Hello LPGR,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Ring,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell Wired right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell Wired. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello IvyX,

We appreciate your feedback regarding the device ownership experience you encountered with your new home's Ring Doorbell Wired. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. When you try to set up a device that’s registered to a previous owner, an automatic email will be generated to the previous owner instructing them how to remove the Ring device. While this email delivery is immediate, it can take previous owners some time before removing the device from their account. Rest assured, we're here to provide you with solutions to resolve your concern.

Based on your review, the previous owner must remove the devices individually within their Ring app. Once they have removed the devices, and the previous wifi network has been disconnected, then the device is ready to be setup on the new account. Deleting the Ring app, or canceling the Ring Protect Plan does not release ownership of the devices. Then you may download the Ring app, create your own account and reinstall the devices on the new account using a mobile device. Here is a helpful article that explains the Ring device ownership change process in more detail: https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences directly with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your device ownership concern.

Thank you,
Alexis with Ring

Hi NathanielG.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell Wired right away. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the setup issue you mentioned in your review.

It sounds like you are having trouble connecting your Ring Video Doorbell Wired to your home's wifi network. The Ring Video Doorbell Wired is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. If you're having a problem setting up your device in the Ring app, it's possible you are experiencing a problem with your internet connection. This can take two forms:

Your internet is not communicating with the Ring app at all.
Your internet connection is too slow to provide a decent signal to your Ring device.

If your internet seems to be working, you may have a problem with your internet speed. We recommend running a speed test to determine if your internet speed is fast enough to support your Ring device. If either your upload or download speeds are below 2 Mbps, your internet may be too slow to support your Ring device.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi KeithM.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Video Doorbell Wired capture all the correct motion events. Consistent and dependable motion alerts are an essential feature for the Ring Video Doorbell Wired to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. We want to work with you to make sure we get this feature working as intended. We are confident we can resolve this together today.

It sounds like you have some concerns with the motion detection of your device. The Ring Video Doorbell Wired offers advanced motion detection. This allows you to set up customizable camera motion zones for more accurate motion detection. It also reduces the number of unwanted motion alerts, so you can capture only what matters most. Follow these tips to optimize your camera motion zones:

Make your Ring device's view as clear as possible. Motion detection can sometimes trigger "false" alerts because of moving trees, lightning, the rising or setting sun, reflections off a shiny object, headlights, shadows, and more. To reduce false alerts, adjust your Motion Zones, remove shiny objects, cut back tree branches that create moving shadows, or angle your device to avoid the sun.

Look for high-traffic areas. Note any high-traffic areas, such as busy streets or sidewalks. If you receive too many motion alerts from your Ring device, you can adjust your Motion Zones to exclude these areas.

Exclude areas you don’t need to monitor. Note the potential paths people take to approach your device. Then redraw your Motion Zones to exclude areas where you rarely see people, such as behind locked gates, hedges, or walls.

Visit our support center for additional tips and tricks to get the most out of your device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello zhall,

Thank you for taking the time to share your experience with us. We are pleased to have you as a customer and are anxious for you to start utilizing the amazing features our devices offer!

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289. We are confident that they will be able to provide you a resolution and pass along your feedback to the proper channels.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Doorbell Wired device.

Thank you,
Alexis with Ring

Hi Neighbor. To setup the Doorbell Wired, download the Ring app and follow along, as the instructions are in the Ring app. If you chose to not hardwired this device, you can use the Plug-In Adapter Gen 2 to power it. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi Abcde.

Thank you for taking the time to share your experience with us. The Ring Video Doorbell Wired is designed to work in many environments to provide you with peace of mind and security. At Ring, we strive for each of our customers to encounter a smooth setup and installation experience.
Rest assured, we're here to help!

In this particular case, we recommend reaching out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

Thank you,
Melissa from Ring.

Hi MichaelG.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and functionality provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concerns mentioned in your review.

It sounds like the device is not performing as expected. At this time, the Ring Video Doorbell is not compatible with existing in-home chimes. We recommend using the Ring Chime with your Ring Video Doorbell Wired. When plugged into a standard wall socket, the Ring Chime produces an audio signal whenever you receive an alert from a Ring device for motion and doorbell announcements. Simply plug it in to a power outlet, set it up in the Ring app, and you'll be able to hear alerts from your Ring devices at home.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.