Customer Ratings & Reviews

Hello Wayne,

Thank you for sharing your Ring experience with us! We understand how important it is to have the proper instructions for installation purposes. We would like to ensure that you have a seamless setup. Furthermore, we are here to provide you the information that is needed to get your Ring Video Doorbell Wired up and running.

Setting up your Video Doorbell Wired is intended to be a simple process. Please click the following link for step-by-step instructions: https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired.

If any additional information is needed regarding your Ring installation question, please reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Regards,
Jess from Ring

Hello RA67,
Here at Ring, we understand how critical it
is for your Ring Chime Pro to work as intended. It's a key component to ensure
all connected Ring devices have a strong signal, along with providing an
internal audio effect through your home. We are here to lend some assistance.
Based on your review, it seems that you are having trouble with your Ring Chime
Pro staying online. When this happens, we recommend unplugging the Chime Pro
for 30 seconds and then plugging it back in. The ideal placement for your Chime
Pro is about halfway between your wifi router and the device it’s connected to.
Wifi extenders work best with devices that won’t be moved, and ideally, the
maximum distance between the router and the device should be under 30 feet.
If the distance is greater than 30 feet, you might
need a different solution to a weak wifi signal, like a mesh network instead of
a wifi extender. A wifi router creates a single access point that broadcasts a
signal. The further the signal has to go, the weaker the signal gets. For more
information on troubleshooting your Ring Chime, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns. For any additional questions or concerns regarding
your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon. Thank you, Jamila, with Ring.

Hello KALA,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hello Cb40,
Thank you for sharing your Ring Video Doorbell experience
with us. We are so happy to hear that the Ring Video Doorbell can provide a
level of security and is working as intended.

Ring Community was launched to help deliver the most current news and educational information
to our neighbors. This online forum is divided into four categories: Product
Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product
Boards are where you can begin new topics with your questions or feedback;
there is also a search option which helps you find topics that were already posted
by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
We look forward to hearing from you, if you
have any further feedback regarding your overall experience.
Thank you,
Jamila with Ring

Hi Dawna.

Thank you for sharing your experience with us.

We understand how critical it is to have all relevant information prior to making an investment in your home's security. It is vital to understand how each Ring device is powered so that you can select the appropriate device to keep a watchful eye on your property. Rest assured, we are here to provide you with information to help resolve your concern.

It sounds like you were looking for a battery-powered device rather than a hardwired device. The Ring Video Doorbell Wired does require a hardwired connection for power. However, Ring does offer a variety of battery-powered video doorbells to fit your specific needs. Here are a couple of the options available.

Ring Video Doorbell (2nd Generation): The Ring Video Doorbell (2nd Generation) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2nd Generation Video Doorbell boasts 1080p video, improved night vision, improved audio quality, and near motion zone detection.

Ring Video Doorbell 4: The Ring Video Doorbell 4 is Ring’s newest battery-operated video doorbell with features including all-new color Pre-Roll technology, 1080p HD video, two-way talk, advanced motion detection, enhanced dual-band wifi, and quick replies. With color pre-roll, users can see even more of what’s happening outside their front door. With an additional 4-second color video preview of each motion event, the doorbell will automatically start recording before users even receive an alert.

Visit our support center for additional details.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi RobertA.

Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hello Mistake,

Thank you for taking the time to share your experience with us. The Ring Video Doorbell Wired is a wired only doorbell, therefore, it does not have the option to power it via a battery. If you don't have an existing doorbell, this doorbell can also be powered by the Ring plug-in adapter or a transformer for power supply (10-24 VAC, 40VA max, 50/60Hz, or 24VDC, 0.5A, 12W). It's important to note, halogen or garden-lighting transformers are not compatible.

The box, containing the all-new Ring Video Doorbell Wired, includes the following items:
-Ring Video Doorbell Wired
-Install kit box, w/ install hardware and tools
-User Manual
-Security Sticker

We have a vast line up of doorbells, many of which are battery powered and do not require hardwiring. To view a complete list of our doorbells and their features, please visit our support site: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.

We invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Alexis with Ring

Hi Demi.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell Wired to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with your Ring Video Doorbell Wired.

Here are some examples of video quality issues:

Overexposed, washed-out videos: Washed-out videos may be due to overexposure to sunlight.
Poor wifi signal strength: A decline in wifi signal strength may be caused by a weak connection between the router and your Ring device.

Traveling signal strength: This may be due to a wifi dead zone in your home where you lose signal strength between the router and your Ring device.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

Check the "Device Health" section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:
Footage is crisp and clear: If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

Footage is heavily pixelated: If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.
Severe pauses in live video: If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.

Long delay before your video starts: This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on, Then see if there's any difference when it's back on line.

While there are no video settings that allow you to change exposure to sunlight, there are other ways you can fix overexposed, washed-out videos. Using a wedge kit or corner kit can change the angle of the doorbell. There are many different corner kits and wedge kits, so make sure you get one that is compatible with your particular model of doorbell.

For more information on your Ring Video Doorbell Wired, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello Liz

Thank you for sharing your experience with your Ring Video Wired and Chime. The Doorbell Wired does not ring any pre-existing chimes. The Chime your Doorbell came with works as an internal chime. If it is not ringing all the time with your Doorbell, make sure your Chime has good signal strength: bit.ly/3NtrBZ9. Try also resetting your Chime by pressing and holding the setup button on it for 20–25 seconds and then reconnecting it to your wifi.

Best wishes,
Ivan from Ring

Hello Myreview,

We know how important it is to have peace of mind when it comes to your security and receiving notifications plays a significant role in having that sense of security. For our consumers, we want to ensure that you are notified of who may be near your door at all times. Please know that it is a priority for us to be of assistance and find a resolution to your notification concern.

The Video Doorbell Wired is designed to keep you in the loop with the activity around your home and community. You can view events as well as live activity from both Android and iOS smartphones and also from the Mac and Windows desktop Ring Applications.

First, make sure that both Ring Alerts and Motion Alerts are activated by setting each to the blue "On" position in the Device Settings of your Ring app. Then, test your device by pressing the button on the front of your Doorbell and/or walking in front of it to trigger a motion event. If everything’s working correctly, you should start receiving notifications. If you still don't receive Motion Alerts, you may need to customize your motion settings.

Note: Notification settings are specific to the device connected to Ring, not your actual Ring Doorbell or camera. For example, if you activate notifications on your phone, they will not be automatically activated on your tablet. Instead, you have to manually designate your notification settings for each device connected to Ring.

If you’re still having issues, you may need to reset the Ring app. Do this by logging out of the app, powering off your phone, then powering it back on and logging back into the app.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the Video Doorbell Wired is functioning as it was intended.

Thank you,
Antonio from Ring