Customer Ratings & Reviews

Hi Jayamd.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring camera so that you are able to have a longer time between charge cycles. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like you are experiencing issues with the device in regards to battery life. The Ring Solar Panel is designed to provide a trickle charge to the Ring camera to extend the amount of time between charging cycles. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance. Be sure to fully charge your Ring Quick Release Battery Pack prior to connecting the Ring Solar Panel to the camera.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment, such as the local weather and the number of activities captured. The more events captured by your Ring camera, the more your battery is used to power the live HD video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. In addition, the battery is also drained each time you use the live view to look or speak through your camera.

The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the southern hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi CAROLW.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring camera so that you are able to have a longer time between charge cycles. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your Ring Solar Panel set up for optimal performance. The battery in Ring devices is designed to charge in temperatures 32ºF - 113ºF (or 0ºC - 45ºC). When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.

Hi Sandy.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Solar Panel to function as intended in order to supply power to your Ring security camera. The Ring Solar Panel was certainly intended to extend the battery life on your Ring device, so you can rely on your security device for longer periods of time without recharging the battery. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like you have some concerns regarding your Ring Solar Panel working with your security camera. The Ring Solar Pane is designed for use with Ring USB Type C cameras, including Ring Spotlight Cam Plus and Spotlight Cam Pro models. It provides power to your device and eliminates the need to deal with complex wiring and battery replacement. For best performance, Ring recommends at least 2–3 hours of direct sunlight per day for solar panels. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi Mike.

Thank you for taking the time to share your experience with us.

We understand how important it is for your devices to work consistently and reliably. The Ring Solar Panel was certainly intended to extend the battery life on your Ring device, so you can rely on your security device for longer periods of time without recharging the battery. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like you have some concerns with your Ring Solar Panels keeping your devices charged. In order to extend the lifetime of the lithium-ion battery, your Ring Solar Panel will not begin charging your battery until its percentage drops below 90%. You may see the solar device’s status as “Not Connected” in the Ring app when your battery is over a 90% charge, and this is normal.

Ring solar devices require 3 to 4 hours of direct sunlight a day. If the weather is cloudy or you get a lot of snow, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. Colder temperatures can also cause excessive drain on your lithium-ion battery. Visit our support center for additional information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi AnnamarieC.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring camera so that you are able to have a longer time between charge cycles. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your Ring Solar Panel set up for optimal performance. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the southern hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.