Customer Ratings & Reviews

Wow! I finally decided to get my first robot vacuum and I can happily say it’s one of the best purchases I’ve made. Mops and sweeps very thoroughly. The sensors allow it to reach every nook and cranny.

Roborock is good. It is efficent and works well ….

Nice for keeping up with routine cleaning in a busy house with kids and dogs. Also neat having the camera as an extra security device when we're gone, or to make sure the kids have put things away.

Excellent product with smart features. I love this and it made my life easy in terms of making my home look good and clean

Amazing product love it I would buy two if I had the need

Great robot vacuum and it's very nice looking too!

Works really good. Easy to set up. App is really nice to use

This tech technologies is just not really ready for the realities of most real homes. If you have a floor with only one type of surface and is regularly shaped and not terribly busy with furniture and things, maybe this is for you, but did my home with lots of different rugs and things, it was a disaster. It chewed up the fringe on several rugs and generally did a lousy job both on the hard floor and the carpet.

Battery run time is not as good as we thought it would be.

best one which I have ever used works perfect and cleans very good

Excellent product works so well on my floors!!!!!!!

The best This vacuum cleaner is one of the best investments I have made, a very high quality and efficient device thanks to

Works good. Reduce manual work with peace of mind.

Worth for the money and it’s doing exactly how I want.

Its great but The Roborock qrevo Slim is just better in every way for the same price or cheaper.

This is by far one of the best vacuums on the market.

Good to use this product with too many options and cleaning and moping selection options are too many to handle

We had a Shark before this. It is definitely way better than the Shark ever was.

Excelente shopping, good shopping. I recomend for all my Friends.

I was initially impressed with Roborock’s features and intelligent navigation, but my experience turned unexpectedly disappointing due to a serious design oversight. My device ran its scheduled cleaning while I was away and unfortunately encountered a small amount of dog feces. Instead of detecting and avoiding it, the robot vacuumed and mopped it across the entire home, leaving a biohazardous mess and causing irreversible contamination inside the unit. When I took the product to Best Buy, they refused service and cited "biohazard waste" as an exclusion under their protection plan. They documented that the damage was due to animal bodily fluids, and thus non-repairable or returnable. This was not user negligence—accidents can happen with pets—but a robot marketed as "smart" should be able to detect such hazards or at least stop and alert the owner. The lack of detection led to a significant health and cleaning issue and rendered a costly product useless. I reached out to Roborock hoping for support, but as of now, no resolution has been offered. For a premium device, I expect accountability for design limitations, especially those that lead to health risks or total device failure. Until Roborock addresses this design issue (with better hazard detection or poop-avoidance AI like some competitors now offer), I cannot recommend this product for pet owners. This was an expensive and extremely frustrating experience.