Customer Ratings & Reviews

I really love this product.. but i see its need some improvement in carpet suction.

Terrible purchase. Thankful for being a Total Plus member and having an extended return policy! Would not recommend this to anyone, save your money 1,000 dollar vacuum and broke after 45 days. The manufacturer won’t help with anything

Used this for a month so far. By far the best robot vacuum.!!

Great Roborock. Fully satisfied. Great AI technology

I don’t recommend it. I don’t think this technology is ready yet. Obstacle avoidance doesn’t work most of the time. It detects cables, but somehow still gets tangled in them. It moves and folds the toilet mat, getting stuck in the process. I bought it because my cat’s litter was spreading all over the house, but I’m not satisfied. Since the robot gets stuck, I come home to find that the house hasn’t been cleaned. The mopping feature is extremely weak. Mustard was spilled on the floor, and the robot couldn’t clean it. Not only did it fail to remove the stain, but it also spread mustard all over the room. Even the bottom of the robot was covered in mustard. Additionally, it couldn’t clean the mop properly, as there are still yellow stains on it, despite using the cleaning solution. For me, it was just a disappointment. I think I’ll wait another year or two before buying a robot vacuum again.

We have had this vacuum for a little over a month, and it is not worth the money we paid for it. It looks fancy and has a lot of bells and whistles, but it isn't that good at its purpose. We got it because it was marketed as one of the best vacuums for pet hair, that is a lie. We run it daily, and every 2 days, it gets clogged. We have 1 dog that hardly sheds, but because the thin inlet is so small, it keeps getting clogged. If you have pets, save your money and go with something cheaper, then you won't be as disappointed when it doesn't work. The mopping feature does a good job at getting the floor wet. that's about it. It doesn't get anything up, and even with the proprietary cleaning solution, it leaves the floor dull and still dirty looking. I emailed roborock 2 weeks ago to address the issue and haven't gotten a response. We will be returning this and getting our money back. I'm extremely disappointed.

Wish i could give negative stars - worst product , spolied in 6 months mop does not work no water flow and no suction . Roborock customer service is worst in world , they blocked my number when i called and complaint , sent over 50 emails got no response

Unpacked the box and set up as per instructions. Mapped out the house which was quick and accurate, updated the software, let it charge fully, then tried to run the machine. Error- Robot to Dock communication failed. Does not detect water in the bin, does not try to fill the mop, will not empty dust bin, all related to the error. Vacuum works fine, but will not mop. Called customer service, all troubleshooting failed so they escalated. Escalated troubleshooting attempts also failed. Note: they require a receipt and the model number to be emailed to them for proof of purchase: They charge a lot for this model to not be able to use it. I really wanted this machine to work. The mapping was quick and accurate and the device pattern while cleaning is meticulous but if it won’t empty the dustbin, even the vacuuming will be rendered useless. Will have to return.

Di not buy from best but. It us 700 off at roborock currently and Best Buy will no price match the manufacturer. Save yoursekf 700 dollars.

The roborock S8 Maxv ultra is the best in the market

Not worth it. Product not worth the money spent. Returned to store.

Does not clean as well as they claim.lack of support from roborock.

The vacuuming was fair but, the mopping sucked. I paid 2000 for this product didn’t even include a sample of their cleaning solution. I bought the solution for 20 dollars and I don’t even think the robot even mixed the solution. What a rip off. I returned the robot. Not worth the price. Their app also has a lot of flaws

Prior to purchase do a google search stating youre having issues connecting to the wifi. I had to return this item.

Absolute trash with its obstacle avoidance. Keep getting caught on toys and cords, way worse than the previous generation

The Eufy Pro 1 slays this otherwise great release from Roborock because i have all hardwood floors and a dog. Hint hint!!!

Worst service from BestBuy. Product is good and I have no complaints. But dealing with BestBuy is a nightmare. One of the worst companies to buy appliances from; I wonder how they're in business.

Not worth the money, doesn’t map very well at all don’t waste 2 grand on this junk

Very disappointed not clean good always default I change twice

I wouldn’t recommend it. Keeps losing maps, doesn’t picks up all the things from carpet and leaves it dirty,