Customer Ratings & Reviews

The premium price I expected less attention having to be paid to it. Does it do a very good job on tile even set on the higher scrub settings. The most frustrating part for me is the app and that it doesn’t let you delete rooms. see the reason I need to delete rooms is that the Roborock create new rooms that it sees through glass. So I have sections of rooms that are nothing about a backyard and I have no way to delete it to keep the map simple and somewhat. Requires a lot of maintenance. The dog shadow puppet in the picture is a patio on the other side of glass door that I can’t delete from map.

In the FAQ’s on this site, Roborock states you can get an extra 4 years extended warranty if purchased from Best Buy before 12/31/2024, just by contacting their customer service. This is no longer true. I called today and they say that promotion ended in May. Dont use that promotion as a factor in choosing this vacuum.

Definitely not worth the price. Flexi arm does not work properly and leaves a ton of debris clean. Mopping and auto emptying functions help the convenience but for this price I would not recommend this device

I feel that for this price you can buy better products on the market.

Swip around good but not perfect. Mop almost perfect but really stain on wood you should run a few times. On deep mop water finish fast. You should be maintain each time. Add water. But on market this is best one. On wood almost perfect works. App is amazing. 2D. 3D. And matrix map so cool. Detection . Scan room. Cable. Furniture. Tv stand. Everything. Shoes. Slipper. Perfectly detected. If dust is really big sometimes not vacuum. But 2nd vacuum it is sucked. Noise is good. Even on high speed. Deep clean. Noise is fine. Not annoying. On highest 100 this robot deserve 80-90. Not perfect. But really above the good. Middle between good and perfect. I love it.

I bought this vacuum to replace an old Roomba that would get itself stuck against the couch 6 out of 7 days a week, which meant it almost never finished an actual cleaning cycle. Overall I like the Roborock vacuum but it's not perfect. I'd recommend it to people that don't have pets that roam around the house. Positives: 1. With the lidar and cameras it is efficient in its cleaning of the floor and navigating. 2. Having QR codes on different components to help locate replacements is great. I very much support right to repair. 3. Overall quality of the cleaning when it doesn't get clogged is good. 4. Love the overall functionality of the dock, the cleaning and drying of the mop, clean and dirty water tanks being easy to refill/empty, automated cleaning solution dispenser and the auto-empty function when it or the vacuum don't get clogged. 5. That it will generally be able to identify the rabbits and not run into them. Negatives: 1. The vacuum dust bin gets clogged very easily. The connection between where the brushes pick up stuff and go into the dust bin is very narrow. I have rabbits that free roam the house and the paper bedding from the cage seems to easily clog it up. 2. There is no sensor or recognition by the vacuum when it is clogged so it continues to "clean" and spreads the debris all around. Even my old Roomba was able to identify when it was clogged and stop, which was quite rare. 3. About once a month I get a brush tangled/jammed error. Nothing is ever actually causing a problem, I just have to take the brushes out and put them back in. 4. The auto empty function is great until it gets clogged by a mix of fur, bedding and the occasional piece of hay. 5. Where is Matter compatibility? Overall: It does a good job at what it is supposed to do but if you have pets keep an eye out for it leaving trails of debris around to identify that it is clogged. I went with this partially because it was supposed to have Apple Home functionality through Matter which is still MIA and the functionality of the dock, so I'm at least 50/50 right now. If I were in the market for another robot vacuum I would consider Roborock again but would want to check out the overall build of the vacuum. I would also look at other brands to see if I think they would function better for my circumstances.

I watched an extensive review video before purchasing and did a good amount of research before spending almost $2000 on this. PROS: vacuuming is better than my last Roomba, mopping is a great feature (doesn’t replace the real deal, but that shouldn’t be the expectation, I love that Rocki is not leaving a ding of rub spots on my baseboards like my Roomba did, it does a good job with pet detection and maneuvering. I also enjoy seeing the pet detection photos and obstacle detection for things like scales. The map is pretty simple once you figure out how to use it. CONS: cord detection still sucks. I am constantly untangling ipad or extension cords. Then Rocki gets discombobulated when you untagle cords before letting it continue it in the room and it ends up creating a new room on the map that doesn’t exist. I now have an extra living room on my map that I can’t figure out how to delete. It also consistently got stuck in random spots like under a bench in the home gym. The voice feature is nice, but it CONSTANTLY hears the voice command when we’ve not said anything close to “hello rocky” and there is no way to cancel the voice command. After you hear it say “I’m here” out of the blue and don’t respond with one of the preset voice commands, the error message is long and annoying. I’ve gotten to where I just say turn the volume up/down, but even that command has to be EXACT not to then get the error message. The cons are probably NBD for a cheaper product, but for $2000, it’s honestly super dissappointing. Would I recommend this to a friend? Not without lots of caveats and not to anyone who doesn’t have tons of disposable income to spend this much on a product with the type of flaws where you’re still babysitting it.

The vacuum worked great for the first 6 months. Then the flex arm that extends with the side brush stopped working. For a product with this huge of a price tag to stop performing like intended within 6 months is incredibly disappointing and frustrating. We are still working with warranty to see how this can be addressed but this shouldn't even be an issue at this point.

I bought this about five months ago and it’s already making noise and I already had to order a new part for the vacuum and I have decided to return it and get the new roborock seros 10.

This is our third one. Roborock seems to be cutting corners on quality. Overall love this robot. Hate that you can’t save home map to the account rather than just each device. The side mopping arm goes out quickly and it can be a bit of a bear to clean. Wish it was better with smaller particles such as cat litter but overall does the job. The mop just kinda drags so it doesn’t truly clean

Amazing! Havent had a cleaner house before this little helper

The automation part is good but does not work well in picking up pet hair,

This unit had s lot if grrat features. Unfortunately there was akways sonething that got caught. Shoe laces, usb cables etc.

Its great but The Roborock qrevo Slim is just better in every way for the same price or cheaper.

Battery run time is not as good as we thought it would be.

Di not buy from best but. It us 700 off at roborock currently and Best Buy will no price match the manufacturer. Save yoursekf 700 dollars.

We’ve had this for 3 months. I had higher expectations for what we paid. The app could be a lot more user friendly. There’s one room we just cannot seem to get the right floor type and we’ve caught it mopping the carpet. It does not pick up liter from cat liter boxes which was one of the main reasons we got this. I had it make 5 passes through a room and it still didn’t pick up the liter. Also - the vacuum bags only fill to less than half before it insists you change it. The replacement bags are not cheap and of course there’s no generic brand alternative. It does not fo well with old carpet. The suction is so powerful it pulls the fibers out in places. It also leaves llittle dust bunnies behind that you have to pick up. This is not worth the price.