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Customer reviews

Rating 4.5 out of 5 stars with 2055 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the ease of use, affordable price, and compact size of the TV Dock Kit for Nintendo Switch & Switch OLED. Many also highlight its compatibility and generally positive performance, although some users mention issues with the single USB port and occasional connection problems. A few customers noted a slight noise during operation and some difficulties with display connection. Overall, the positive feedback on ease of use and value outweighs the reported minor drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 2,055 reviews
  • Rated 1 out of 5 stars

    Deliberately made to not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this dock. The power adapter with the dock only supplies 30w(15v @ 2A) max. The switch needs a power supply that provides 39w(15v @ 2.6A) to work properly when docked. RocketFish(aka. BestBuy) is aware of this a they sell an independent USB-C power supply for the Switch that provides 39w. The only way this dock will work is if you remove the battery from your switch(!!!!!!THIS IS NOT RECOMENDED!!!!!!) so its not applying power to the circuit for the battery as well. You can't even buy the power supply that provides the correct amount of power and use it with the dock because they used a barrel connector on the dock instead of USB-C. Those who claim to have it working either have removed their battery or have a battery that's dead due to using third party docks like this that are not providing the correct power profile needed by the switch. This dock will charge the switch if that's all you need it to do as the provide supply meets the needed power to charge of 7.5w(5v @ 1.5A).

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Destroyed my motherboard

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY this. This dock is poorly designed. The connection that connects to charge port was not properly sized and pushed charge port up into switch. This caused damage to my motherboard which is going to cost me $250 or so for new board and installation.

    No, I would not recommend this to a friend
    • Brand response from RocketfishCustomerSupport
      Posted .

      Hi there! Thank you for writing a review about our TV Dock Kit For Nintendo Switch & Switch OLED!We know how frustrating is that the unit caused damaged to your motherboard. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.

      Rudson S.| Rocketfish Support. https://www.rocketfishproducts.com/contact-us BBY-ExBrand_RocketFish

  • Cons mentioned:
    Usb port

    Rated 2 out of 5 stars

    Switch Back

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when the Switch is docked in it, my NEW Samsung wouldn't recognize it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It works

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first one out of the box did not work. Returned and got a new one, that one works.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good while it lasted.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 months and 2 days. After that, the HDMI output gave out, and it no longer outputs anything through the display. The original dock works connected all to the same cabling. Disappointed.

    No, I would not recommend this to a friend
    • Brand response from RocketfishCustomerSupport
      Posted .

      Hi there!

      Thank you for taking the time to review our Rocketfish™ - TV Dock Kit For Nintendo Switch & Switch OLED - Black, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. You may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.

      Rocketfish Support
      Angela
      www.rocketfishproducts.com BBY-ExBrand_RocketFish

  • Rated 3 out of 5 stars

    Game head

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for on the go. We use this for our car tv so the kids can all enjoy while on the road.

    I would recommend this to a friend
  • Cons mentioned:
    Usb port

    Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Furious. Bought 2 to replace my original switch dock when it stopped outputting video to the TV. Turns out it only has 1 USB port making my 2 wired controllers useless. Nice work RocketPissshhh...

    No, I would not recommend this to a friend
    • Brand response from RocketfishCustomerSupport
      Posted .

      Hi there!

      Thank you very much for taking the time to review our Rocketfish™ - TV Dock Kit For Nintendo Switch & Switch OLED - Black.I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.

      Rocketfish Support
      Shella
      https://www.rocketfishproducts.com/support BBY-ExBrand_RocketFish

  • Rated 1 out of 5 stars

    Run as far away as possible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son bought me my Nintendo switch a few months before he passed away so I valued it greatly. I bought the dock as a bedroom dock for when I wanted to play in my room. Within two days the dock had bricked my switch and now it's unrepairable and I'm sure best buy doesn't care at all so long as they make money now I'm not only out an OLED switch but I've lost something that was priceless to me. So best buy how are you going to fix this for me a new switch to replace it ( I seriously doubt that will ever happen)

    No, I would not recommend this to a friend
    • Brand response from RocketfishCustomerSupport
      Posted .

      Hi RoyS!

      Thank you for taking the time to review our Rocket fish - TV Dock Kit for Nintendo Switch & Switch OLED - Black. I understand how exciting a new purchase can be and how upsetting it is that the dock had bricked your switch within two days, that's why I would kindly ask you to contact us if you ever encounter another issue with your product, we'll be more than happy to provide any needed assistance.

      Rocket fish support
      Irene
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_RocketFish

  • Rated 1 out of 5 stars

    A lot of people getting defective units.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to say if this is a bad product or if a lot of us just got duds, but I definitely will not be exchanging this after my experience. I put the switch in this dock and it appeared to be working but no visible output from two (checked and tested) different HDMI cables. I would say this worked about 1 out of 10 times and the connection was not stable. It was a really annoying process trying to figure out what the issue was and it seems to be the HDMI port. I was afraid of screwing up my Switch as it seems to have for others so after about 15 minutes messing around with this, I decided to just return it. I also read in other reviews that it doesn't supply the correct power to the switch which can mess up the internal battery - big red flag for me. As most others who've had a similar experience to me, I will end up just buying an OEM Nintendo Switch dock, as expensive as it is...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Tv dock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son says the system already comes with a tv dock. So not sure if the purpose of this.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Usb port

    Rated 1 out of 5 stars

    Didn't transfer to the TV, Returned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't transfer to the TV at all. Came on for a second then did nothing. Tried several different HDMI cables, same thing. Returned it within 30 minutes of receiving it.

    No, I would not recommend this to a friend
    • Brand response from RocketfishCustomerSupport
      Posted .

      Hi there!

      Thank you very much for taking the time to review our Rocketfish™ - TV Dock Kit For Nintendo Switch & Switch OLED. I know that this could be an unfortunate situation that Didn't transfer to the TV at all, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.

      Rocketfish Products Support
      Irene
      https://www.rocketfishproducts.com/ BBY-ExBrand_RocketFish

  • Rated 1 out of 5 stars

    Won't Sync To TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't get the dock to sync to my TV. Nothing appears even after waiting a couple of seconds. It will charge it. It will make a nice little stand so I can watch it on the Switch screen. But it won't work as a dock to my TV.

    No, I would not recommend this to a friend
    • Brand response from RocketfishCustomerSupport
      Posted .

      Hello Ohheynick. Thank you for taking the time to leave a review on TV Dock Kit For Nintendo Switch & Switch OLED. Please connect an HDMI cable from the dock to your TV. Select the correct HDMI inout source on your TV. One thing to remember if the Switch is in sleep mode, nothing will appear on the TV. I usually press the Home button on a controller to wake the Switch up and then it will display. If this did not resolve the issue, you may contact us to further assist you.
      Mary II Insignia Products II Please visit https://www.insigniaproducts.com/ BBY-ExBrand_RocketFish

  • Rated 3 out of 5 stars

    Good alternative if its on sale

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good alternative if its on sale. All ports work just fine. It simply works!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worked intermittently, then not at all.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with the intent of using it as a second dock so we could move our Switch between different rooms in our house. When it works, it’s as good as the official Switch dock. However, about 25-50% of the times you set the Switch on it, it doesn’t connect to the TV. For a while, pulling the power cord and resetting the dock did the trick. After about three months, it stopped working entirely. It still lights up and the Switch sees the power source, but it won’t display on the TV. Verified the HDMI cable and the TV input with other connections and confirmed it’s the dock that’s the problem. Disappointing, considering I opted for this over cheaper alternatives on Amazon for this exact reason.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bricked my Switch

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew not to go with a third party dock. I stayed away for many years, but for some awful reason I thought this one is from BB and it had a ton of great reviews. Bricked my Switch immediately–I mean as soon as I connected it for the first time. No one's fault but mine. I'm happy for anyone that this dock has worked for. For those on the fence, I'd say skip it just to be on the safe side. Not worth it.

    No, I would not recommend this to a friend
    • Brand response from RocketfishCustomerSupport
      Posted .

      Hi there!

      Thank you very much for taking the time to review our Rocketfish™ - TV Dock Kit For Nintendo Switch & Switch OLED. I know that this could be an unfortunate situation that it bricked your Switch immediately, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.

      Rocketfish Support
      Irene
      www.rocketfishproducts.com BBY-ExBrand_RocketFish

  • Rated 3 out of 5 stars

    Great for traveling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. There is a low humming noise when using it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wall Charger Making Noise

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for a week os until the wall charger started making a strang high pitched noise. I am returning this because I am afrsid it will damage my Switch.

    No, I would not recommend this to a friend
    • Brand response from RocketfishCustomerSupport
      Posted .

      We're truly sorry to hear about the unexpected issue you've encountered with the wall charger for your Switch after just a week of use, particularly the concerning high-pitched noise it's emitting. Your safety and the well-being of your device are our top priorities, and we completely understand your decision to return it. Rest assured, we take product quality and customer satisfaction very seriously, and we will investigate this matter further to prevent similar occurrences in the future. If there's anything else we can assist you with or if you have any additional concerns, please don't hesitate to reach out to us. Keith | Rocketfish Support https://www.bestbuy.com/site/rocketfish-tv-dock-kit-for-nintendo-switch-switch-oled-black/6405324.p?skuId=6405324 BBY-ExBrand_RocketFish

  • Rated 2 out of 5 stars

    Not compatible with cases

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you use a thin, hard protective case for your switch, this product will not work for you. The case I am using does work with the original Nintendo dock, but the docking channel on this product is too narrow and prevents the switch from making contact with the USB-C connector. Will be returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Power issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item has a couple major issues. When docking on docking it sends my tv into a constant video blip. I’m watching something on another input and when it gets pulled out of the dock it causes this. Tv needs to be unplugged and plugged back in to fix it. The second issue is when the switch is docked overnight it gets stuck in power off. I don’t turn it off, I put it to sleep and in the morning it has the issue. It takes about 2 mins of trying to power the unit on. Pretty scary thinking my OLED might be broken when this happens. It does not do this with the Dock the switch came with. My final complaint is Best Buy’s small return window. I remembered after trying to return this why I don’t shop there anymore.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nintendo switch dock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started to glitch after a while and they said that it would make my switch mess up if I continued to use it so I have to buy a Nintendo switch dock, so it won’t mess up

    I would recommend this to a friend