Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X2TB
- SKU:
- 6599143
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Storage Capacity
Rating 4.8 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the ROG Ally X's performance, praising its ability to run games at high frame rates and its impressive overall performance. They also appreciate its versatility, highlighting its ability to function like a regular PC when connected to a docking station. While there are no notable CONS mentioned, some customers may find the device to be expensive.
This summary was generated by AI based on customer reviews.
Great Handheld for parents that love gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome device, I my particular device seemingly freezes after a few minutes unplugged however
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, and amazing experience!! Now i can play anywhere I go.
I would recommend this to a friend100% recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best gaming device ever!!!!! The graphics are amazing and speed is spectacular
I would recommend this to a friendGreat device for travel/gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Steam and Xbox games play amazing on this device
I would recommend this to a friendRog Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it for my boyfriend for Christmas and he loves it so much!!!!!
I would recommend this to a friendRuns basically everything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it was built for. Nothing else needed just wifi
I would recommend this to a friendGreat purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing purchase play it everyday, fast delivery also.
I would recommend this to a friendDecent but niche
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Short battery life makes it difficult to use on the go, but it has better specs than most gaming computers for the price so it is almost definitely worth it if youre able to keep it plugged in
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brendan D,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0596" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.(1 star) – Not because of the console, but because of the delivery experience My 1-star rating isn’t for the console itself, but for the multiple issues I experienced with the delivery process. I bought the console on a Friday with the expectation of next-day delivery, hoping to have it in time for a vacation starting Monday. Best Buy used DoorDash for the delivery, but it became clear it wouldn’t arrive in time. I canceled the order on Sunday and was able to get a replacement in-store (kudos to the support team—they were great). To my surprise, the original order was still delivered, even after the cancellation. I was already out of the country by then. The delivery person left the package outside the building, despite having the access PIN. Later, Best Buy contacted me and asked that I return the item. I explained that I was not in the country at the time. Unsurprisingly, when I got back, the box was gone. Luckily, I managed to track it down—a neighbor had been “saving” it for me—and I returned it. After all that, I ordered a case for the console, and the same issue happened again. The tracking showed “attempted delivery,” but I was home the entire time. Once again, the delivery driver had the building PIN and could have used the intercom, but didn’t. Overall, a very frustrating experience. I expected better care and communication for deliveries, especially for valuable items.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EduardoM,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused with the delivery quality from your seller. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
First device.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the device and started having problems with the device i.e overheating, cracked audio and slow. But the staffs were very friendly and helped me replace it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Angsherpa,
It's our sincere regret to hear that the ROG Ally X you received was defective, and we apologize for the inconvenience this may have caused you. This is not the quality of products we aim to provide. We understand that you have replaced the device, and it is our hope that it operates normally and that you enjoy using it.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fun when games work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fun when it works. My games from Xbox hang all time and just don’t work most of the time. This still needs work
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Craig B,
We sincerely apologize for the performance issue you're experiencing with the ROG Ally X while gaming and for the inconvenience this may have caused you. What you've experienced was not intentional. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
What trash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been spending the last few hours trying to set this thing up. But it won't connect to the internet, so i bypassed that, and now when i get pasted the internet part, when i pull up the keyboard, it freezes the screen and auto restarts. I can't even get past the first section of the normal window startup process. Update: By bypassing the password and minimizing the keyboard, i managed to get past the first few steps of the setup process. To bypass the password in the window 11, use "the back button and up arrow to pull up the keyboard, switch layout to traditional click "Fn and shift" F10 for the command prompt. Type "cd oobe" press enter them type "BypassNRO.cmd" that makes it where you can click "i don't have wifi" when that option appears. Hope this helps someone if they have similar issues to me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NightmareSetup,
Thank you for comment.
We do understand your disappointment with the product and the inconvenience this may have caused if the ROG Ally won't connect to the internet. To resolve this issue, check if the device has access to an established wireless router and internet service is working properly and stable. Windows 11 does require an internet connection to complete Windows setup successfully. Bypassing WIFI will allow you to complete the initial setup, however since Microsoft releases periodic Windows update, it is essential to install these updates after the initial Windows setup to optimize Windows system stability and performance, and to keep this device secured. Therefore, this device does need access to internet service to install these updates. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its unbelievable what a time suck it is getting games and apps running on this thing, and then god forbid there is an update. I returned mine and I'm sticking with Steam OS devices for mobile gaming. Windows is just too laborious. Also, the design of this system is really poor. The sides are not ergonomic, and the keyboard is impossible to use without changing how you hold the system.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you have returned the device, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034246-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Sad customer service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered it on 8/22/25 and was given the run around on delivery,. Called several times to get a different story as to what it wasn’t shipped. The last story I got was verification you canceled my ordered. So with that being said I will not be using Best Buy to pick up anymore electronics, EVER.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mathew D,
Thank you for sharing your experience regarding the ROG Ally X order. We're very sorry to hear about the difficulties you've faced with the delivery process and understand how frustrating this situation must have been. While ASUS does not manage third-party retailer orders directly, we take your feedback seriously and regret that your experience did not meet expectations. We recommend contacting Best Buy support at 1-888-237-8289 for further clarification regarding the cancellation and to explore any available resolution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407030210-0071" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Return of rog ally x
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was returned at signal hill store and has not been reimbursed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David H,
We regret to hear that you returned the ROG Ally X without receiving a refund. This is not the kind of experience we want our customers to have with our resellers. If you wish to file a formal complaint, we recommend contacting Best Buy customer service at 1-866-501-9356.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2407034246-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014&intl=nosplash
Awful sevice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I sent it back by ups they lost it you refused to sebd my refund bad company never going to shop theur again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marshall K,
We're sorry to hear about the difficulties you've encountered with the return of your ROG Ally X, and we understand how frustrating this situation must be. As the return was handled through Best Buy, we recommend reaching out to their customer service directly at 1-888-237-8289 to report the lost shipment and seek further assistance with your refund. Providing tracking details or proof of return, if available, may help expedite the process.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407030210-0067" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bricked During Initial Setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible device. It bricked itself during the initial setup with no way to recover. Avoid at all cost.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Billy,
It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0052" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Poor return policy poor compatibilities
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very poor compatibilities, limited usefulness, costs high with no equiv value. Do not buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JamesA,
Thank you for your comment.
We do understand your dissatisfaction with the return policy with your seller and the inconvenience this may have caused due to the device compatibilities. The ROG Ally is the first hybrid handheld device that is fully optimized to run Windows 11 without problem. It is compatible with most PC games. This includes games from popular platforms like Steam, Xbox Game Pass, Epic Games Store, and GOG. Additionally, it runs console games from Nintendo Switch, PlayStation 2, and Nintendo 64. To keep the device at its optimum stability and performance, ensure Windows, drivers, BIOS, games and applications are always up to date.
If you need further assistance with the ROG Ally, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Expensive
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly very impressive fir what it is. Xbox game pass ultimate means you can play the new call of duty from anywhere which is absoulty insane. The graphics are definitely decent enough to be playable but not necessarily ps5/xbox quailty but not far off frim it either. This is one of thise things you buy if you have money to blow or dont already have a dedicated gaming set up.
I would recommend this to a friend - Pros mentioned:Performance
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing little device! Absolutely love it. Plays all my games wonderfully, has no issues. Also got a dock and now use it as my desktop PC. If you want portability with your gaming, this is it. Highly recommend it.
I would recommend this to a friend