Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X2TB
- SKU:
- 6599143
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Storage Capacity
Rating 4.8 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the ROG Ally X's performance, praising its ability to run games at high frame rates and its impressive overall performance. They also appreciate its versatility, highlighting its ability to function like a regular PC when connected to a docking station. While there are no notable CONS mentioned, some customers may find the device to be expensive.
This summary was generated by AI based on customer reviews.
ROG Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An incredible performance of technology, only complaint is that it isnt user friendly to begin with.
I would recommend this to a friendIt's good, not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this instead of a steamdeck or a legion go due to some reviews I've seen. After maybe a month of owning it, I've gathered a few gripes I have. 1- the grips are too small for my larger hands and can become uncomfortable, 2 it gets really hot really fast with certain games, and 3 occasionally it does tend to glitch or stutter but that's mainly due to it being windows.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dominic W,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
To troubleshoot the overheating and system performance issues you're currently experiencing, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Rog review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBest handheld ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down best handheld I’ve ever bought. Don’t hesitate. Buy it now.
I would recommend this to a friendRog ally X
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gaming console fits well in your hand, very comfortable and you won’t regret buying it
I would recommend this to a friendAmazing product, bad price at $1000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems tarriffs finally caught up as this is now $1000. Its an awesome product. Powerful, large battery, great screen. If you want 2tbs its more cost efficient to buy the 2tb model vs the 1tb and then swapping drives, but its not worth the now $1000 price. If you find on sale for the original msrp of $900 or less, its a must buy
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joeshmoe,
Thank you for your comments regarding the ASUS ROG Ally X. We understand that you are dissatisfied with the price of the product, and we acknowledge your concern. We are grateful for your feedback and it will be forwarded to our team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2407034851-0044" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great handheld!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using for a couple days and loving it so far! Great way to play Xbox game pass games on the go!
I would recommend this to a friendGreat handheld
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Handheld i believe Ive had. Feels great having all my games on hand and pairs well with my pc.
I would recommend this to a friendA good fun gaming handheld device!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this gaming device! Having loads of fun on it
I would recommend this to a friendGreat for gaming on the go
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought a few days ago, great experience so far! Little tough for smaller hands but not enough for it to bother me too much.
I would recommend this to a friendFun little device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome works well. Use with gamepass. Plays all games.
I would recommend this to a friendRog Ally x
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect and showed up on time easy set up the rog ally x is a beast
I would recommend this to a friend100% recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best gaming device ever!!!!! The graphics are amazing and speed is spectacular
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, and amazing experience!! Now i can play anywhere I go.
I would recommend this to a friendRog Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it for my boyfriend for Christmas and he loves it so much!!!!!
I would recommend this to a friendGreat device for travel/gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Steam and Xbox games play amazing on this device
I would recommend this to a friendGreat Handheld for parents that love gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome device, I my particular device seemingly freezes after a few minutes unplugged however
I would recommend this to a friendRuns basically everything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it was built for. Nothing else needed just wifi
I would recommend this to a friendGreat purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing purchase play it everyday, fast delivery also.
I would recommend this to a friendDecent but niche
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Short battery life makes it difficult to use on the go, but it has better specs than most gaming computers for the price so it is almost definitely worth it if youre able to keep it plugged in
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brendan D,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0596" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/