Customer Ratings & Reviews

This combo is software driven, and the software FREEZES very often when using the microwave. When it freezes, you need to turn it off and let it reset before you can use it. Also, the oven will shut off thinking there is a temperature probe inserted, when there isn't. Once it is in this mode, the oven is unusable until it resets. Another downfall of this (and each of the other Samsung black stainless appliances that I bought) is that the "black stainless" coating comes off and you see sections of true stainless under. I was not made aware that black stainless is just a plastic coating over stainless.

Thi sis a really nice combo and works well. So please with the microwave, broiler and convection features, so far. The microwave height and how the door opens downward can make this unit difficult to use for kids. We don't mind, though

If I could give negative 10 stars I would. Bought this piece of junk back in Nov. 2017. Within the 1st year the controls would freeze up for about 5 minutes, then start operating normally. Happened roughly 15 times in 1st year. WIFE stopped working also and no fix. We got tired of these issues and Samsung did a good faith warranty on a couple of boards, but charged labor. Fixed the freezing, still no WIFI. January 2021 got the dreaded C-A2 code. I'm savvy at working on appliances, so I bought the Samsung service manual, which said first check wiring, then replace both upper and lower blower motors and hall sensors - NO LUCK, $350.00 out of pocket for parts. Then it said if all else fails, replace the main board, did that, NO LUCK. Another $225.00 waisted. Now Samsung will probably try to respond to my post here and ask me to call them. THIS WILL NOT CONVINCE ME TO KEEP BUYING SAMSUNG APPLIANCES. Have 2 refrigerators by them and NEITHER Ice maker is working and they cannot fix those either. NO MORE SAMSUNG APPLIANCES FOR ME!!!!!!!! DONE!!!!!!!

Best Buy, you need to stop selling these product. We bought 6 appliances in 2019 and 3 have failed since 2022 (after 3 year Geek Squad expired), one dangerously failed 23" cu. ft. Counter Depth 4-Door French Door Refrigerator: ice maker failed, and ices up completely if left on. 30" Smart Single Wall Oven with Flex Duo: Will not stop heating if you turn it on and caused a small fire that was luckily caught quickly. This was most recent failure Dec 2023. 30" Smart Microwave Combination Wall Oven: Temperature will start to go down once it “clicks” at desired temp, and you must adjust heat up or down to have oven start heating again. The fridge we wasted $$$ on with out-of-warranty repairs that never fixed issue. A web search will show that these issues are common for these appliances and repairs are a mixed bag.

First off, I think this combination oven/microwave is great when it works. I've had to call a local service tech twice out of warranty. First was a burnt wire internally due to a design flaw and the other was loose hardware in the doors. I've called Samsung about these issues and was told that I would have to pay for service. So, almost two years in, and have paid about $600 in service calls. Oh...did I mention the constant reboot of the screen. In the middle of cooking and then the system will crash and reboot. If you turn off wifi to the device it seems to help, but then your clock will not keep accurate time. In two weeks your time can be off by 10 minutes. How can any modern electronic device not keep time? Paying this much for an appliance with zero support after a year from Samsung is just ridiculous. I would move on to another brand. There are other more reliable alternatives.

DO NOT BUY SAMSUNG APPLIANCES!!!! I do not recommend Samsung at all. I bought all new kitchen appliances, all Samsung. One year after owning, freezer stopped making ice. Common issue with all their fridges & they have not come up with a solution. Three years later my $3.8k wall in microwave/oven combo breaks. The control panel died & Samsung is no longer making the part nor do they have an alternative replacement part. Due to being beyond their 1 year warranty, I am out of luck! They did not offer any reimbursement or alternative in any way. You are basically stuck buying a new unit! If you don’t buy an extended warranty with Best Buy, you are out thousands of dollars! Pathetic!

I love my microwave convection oven/wall oven combo--I just wish that I had one that would actually work!!! My first unit had computer glitches that would freeze the touch screen requiring the breaker to be switched in order to reset. After every component was replaced to no avail, Samsung agreed for an exchange. Our second unit worked, however, the oven door was faulty and we had to again exchange our unit. This third unit has a dysfunctional heating element in the microwave/convection oven; nothing heats. Fingers crossed for unit #4...

I have had nothing but problems with this unit. Its 3 years old now and have had multiple service calls since new. It has been down for 8 weeks this last time it broke, and now no service providers in our area will work on it. Even though I bought the extended warranty I can't get an answer on how this is going to get fixed or replaced.

This product had way too many glitches and the Operating system never held the Wifi. Also the handle on the Microwave came lose and there is no way to tighten it without a door rebuild or purchase (No Longer Available). And all these options cost over 700 Dollars. Faulty product by samsung and a huge let down.

This is the worse microwave oven i ever had after one year it’s not baking nor heating my food the door not even closing