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Customer Ratings & Reviews

Your price for this item is $989.99

Customer reviews

Rating 4.6 out of 5 stars with 1947 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers consistently note the 4.5 Cu. Ft. 14-Cycle Addwash High-Efficiency Front-Loading Washer with Steam's excellent cleaning performance and quiet operation, along with the convenience of its AddWash feature and ease of use. Positive feedback also highlights the machine's capacity and the useful steam and sanitize options. However, some customers have reported issues with the washer's reliability and the door mechanism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,947 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 1 out of 5 stars

    No WiFi connectivity

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No WiFi connectivity at all with out the adapter and I don’t know why Samsung is still selling this model with the adapter being out of stock for 3 months now! I like the performance but the only reason I paid so much and bought this is because it said smart... otherwise it works like any other washer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I can definitely help with finding the Smart Home Adapter for your Samsung Washer. I have contacted our parts distributor, J and J Parts International, and they do have the part available. You are able to contact them via website at www.samsungparts.com, or you can contact them via phone at 18006274368. Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice and does a great job cleaning. Lots more "bells and whistles" than our old washer, but the controls are still very intuitive.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent Washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm, conserves on water and detergent and does a great job cleaning. Cycles do tend to be a bit longer, it seems.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is one of the best we’ve owned! Very quiet, and doesn’t leave that musty smell like the older versions.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time out of your day to leave this fantastic review, Valo. It's great to hear you've found the right washer for you. ^Lo Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great purchase great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the washer exceed my old Bosch washer, its faster and cleans better. Like the add a door feature for left out items.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great quiet washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great and is very quiet. Love the addwash feature, although you can just stop the wash and open the main door too.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is great. I can tell the difference. Whites are really white. Seamless installation. Best time purchase to delivery

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Seems to be as advertised and reviewed by others

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine seems to meet expectations and is fairly easy to use and get used to. The add a door feature is really appreciated

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of junk. Ist one leaked, second had a giant scratch on door and is now leaking from underneath and my floor is soaked!! Not sure what to do next?

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Hey Nikki! I can imagine how you might be feeling with this and I'd like to figure it out for you. According to the symptoms that your unit is going through, please get in contact with us via our social media channels: Facebook Messenger: http://m.me/samsungsupport Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Or give us a call toll-free at 1-800-SAMSUNG.

      ^Rafael Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was iffy of purchasing this washer... however I'm very pleased with my purchase, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans clothes very well the small door opening is nice to have but I’ve only used it about 2 since I bought them about a year ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far So Good, I like the price and it sort of matched the Open box washer we purchased. Still Both working well, a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use. Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First washer ice ever purchased. It's super easy to use. Kudos on the self cleaning feature. Especially for front load washers

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has great options but after having for only 15 days I had to have it replaced because it was leaking

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer broke down after 2 uses. Has recently been repaired

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you were experiencing issues with your Samsung Washer. I am glad to see that you are have already received a speedy repair from one of our Certified Samsung Technicians. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good set ever have in are house for the dirty cloths

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Window a disappointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told at the Best Buy store at that with this washer you could keep it running and be able to throw in last minute items the problem is that’s not true. The washer still needs to pause and you need to wait in order to put the stuff in. Not much different than opening the whole door definitely not worth the extra money for the little door.If you’re trying to decide between a different washer and this one definitely don’t do it because of the little door it does not work the way it’s advertised

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much research I decided to try Samsung. I had a Neptune and while I had no problems with my second one...I had a lot of problems with my first and my mom was having terrible problems getting service on her 2 yr old Maytag frontloader. She has had to call for service 10x and still has problems. This seems easy to use. I use less detergent. First time I used too many pods and it took forever to desud. It is very quiet. Like all the settings...and large capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best front loaders out there. Easy access door is also a must.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Fun to do Laundry

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the interactive features and the efficiency of this fine machine. Cleans well and quietly.

    I would recommend this to a friend