Customer Ratings & Reviews
- Model:
- WF45K6500AW
- SKU:
- 4922823
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 4.5 Cu. Ft. 14-Cycle Addwash High-Efficiency Front-Loading Washer with Steam's excellent cleaning performance and quiet operation, along with the convenience of its AddWash feature and ease of use. Positive feedback also highlights the machine's capacity and the useful steam and sanitize options. However, some customers have reported issues with the washer's reliability and the door mechanism.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Control Board went bad. Very much dissatisfied.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Control board went out after 4 years. Very much dissastified with Samsung Appliance (washer). Crossing my finger on Dryer. They are great on Phones but not on appliance. :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Washer. You can contact a local Certified Samsung Technician that will be able to resolve this issue. See link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad
Broken within 6 months ruined floor and ceiling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At less than 6 months of the purchase the drain pump malfunctioned and leaked the entire load onto my new floor on the first floor down into the basement ceiling. Best Buy fixed the washer with no problem. After dealing with Samsung insurance for 3 months they told me that there was no damage and they will only pay to clean my floor. The agent did not even send anyone out for 2 months following the accident.
No, I would not recommend this to a friendSamsung doesn’t back their products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give them zero stars if I could. I purchased this and the matching dryer, and now, just 6 months out of warranty, the control board isn’t working causing the washer and dryer to run for hours and leaving the clothes soaked in the washer. You should figure the extended warranty into the cost. I wish I had. Samsung wouldn’t deal with my repairman, so I have to pay for theirs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am here for you, Ryan! You are a valued member of the Samsung family and your experience matters to me! I would like an opportunity to speak with you. Please reach out to me via our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), or our Samsung Community Support: https://bit.ly/2hsVXP2 and reference ticket #1138561750, Thanks! ^Mae
Floods my basement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washer since September (4months) and it has flooded my basement 3 times!!! I purchased the geek squad 5yr warranty but they wont help me bc its still under samsung warranty. Samsung sends repair man and he did absolutley nothing after the first time it flooded. Now its getting worse and I cant get intouch with anyone. Ive owned many washers and none have ever done this! Not worth the money at all!! Terrible washer
No, I would not recommend this to a friendBroke after 2.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine worked awesome for the 2.5 years it was under warranty. I had BB tech and replaced every single component and board and still dont work. It has something to do with the electronics of it. very disappointed because they are not cheap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Luis F,
We know how frustrating it is to have a washer that stops working after a repair. We are here to help you.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146894424, which will help our team pull up your information.
^Rainly
- Cons mentioned:Reliability
Absolutely horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the 2.5 years I have owned this, it has broken 4 times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JenniferM,
We appreciate your review of the performance of your Samsung washer.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145308367), which will help our team pull up your information.
Have a great day.
Melardo
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product, seal on front load will go bad, just a matter of time. They came out 4 separate times already to fix the problem and now that the same issue is happening again, they refuse to pay for it because we are out of the warranty period. Ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey, Deni Thank you for sharing your feedback. ^Shifa
Laundry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, Simple instructions for use Satisfied with the equipment
I would recommend this to a friendExceeds expectations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is amazing. We have five kids and it can keep up with the volume and dirt. I love the delayed end feature and all the various cycle options.
I would recommend this to a friendWashing with Dark Steel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing washes clothes with the Dark Magic Steel.
I would recommend this to a friend- Cons mentioned:Reliability, Warranty
SAMSUNG WASHER BROKE AND UNREPAIRABLE AFTER 2YRS.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bough it new 6/29/19 broken at 11/01/21. Broke and unrepairable after 2 years. Waste of money on SAMSUNG WASHER. SAMSUNG WARRANTY ONLY GOOD FOR 2 YEARS.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Shay
GARBAGE - Samsung - 4.5 Cu. Ft. 14-Cycle Addwash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new machine. First wash 30 minutes after delivery. Washer starts making a loud noise during the spinning cycle. Called Customer Service. They are trying to send a tech to fix a brand new machine. Told them that this is "NUTS". Ticket escalated. Lady calls me after 30 minutes. Asked me to call her in the morning to check availability for a new machine (looks like that they were not able to check availability today). I will update once I know more. Fun Times !
No, I would not recommend this to a friendGreat washer !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the add on feature!!! You just pause your wash and add anything you forgot! Washes well
I would recommend this to a friend- Cons mentioned:Reliability
Worked good for 3yrs...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.broke down after 3 years of ownership. Started having issues with drum. Was too costly to replace drum so ended up scrapping. Regular use washer that costs 1100 should not break down after 3 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Atomic,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the
Samsung - 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and AddWash™ - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
We would like to hear more about your concern.
For the immediate resolution of your concern or for service set up Appointment you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144390726
Thank you for choosing Samsung.
^Ross
Issues All the time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been broken serval times, repair cost already could buy two brand new ones now, and its only been 5 years
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what transpires with the washer, ChenjieL.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Defective product - door doesn't lock
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super upset got it installed today which was a pain and then the washer door doesn't lock. Spent over an hour with Best Buy on phone to solve it told it would be nearly 2 weeks to get a technician to sort it. Instead now have to take a day off to get them around again to replace it and have to tip installers again real annoyed and a poor product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144624427.
-Noraina
- Cons mentioned:Reliability
Don’t waste your money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer in January of 2017….It’s now November of 2021 and I need a new one. I’m a single person that lives alone, so I may wash 2 loads a week. The repair person came out and started it would cost me 1100.00 dollars to repair the machine. As you can see it only cost me 800.00 to purchase it. Samsung is giving me 300.00 in an e coupon. Don’t purchase anything from Samsung!
No, I would not recommend this to a friend Washer was great for the first few years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer was great until these past few months...it started leaking. Thankfully I had purchased the extended warranty, so I am about to get a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeanne,
Our team appreciates your patience as you deal with the concern you're experiencing with your load washer. We apologize that the product started leaking. Your observation is highly appreciated, and we will work hard to continue improving our products and services.
You may check out this link about the leaking issue:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Kindly check the User's Manual on pages 49-56 about Maintaining your Load Washer:
https://downloadcenter.samsung.com/content/UM/201904/20190416094610364/USER_WF45K6500AV_DC68-03665A-03_A2.pdf
If you'd like to follow up, you may reach out BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144829310, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Broke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our dryer is 2 years old and we just spent $300 having the belt tension idler replaced. The bearing seized and the plastic pulley melted off. Not only should components not fail so quickly, THIS IS A FIRE HAZARD. Don't buy Samsung appliances.
No, I would not recommend this to a friendDidn’t last 5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer started having issues after only 2 years. It stopped draining properly and would leave the everything soaking wet. Luckily I bought the extended warranty with it. It took well over a month to fix during which time I had to go to the laundry mat because the washer was not usable. Best Buy warranty fixed the issue and all was good for another 2 - 2 1/2 years. Then I noticed that the clothes were starting to seem more wet after washing again so I called service in again. They were out a couple of times and replaced some parts. It kept having the same issue and it was getting worse and worse. The washer was constantly giving error codes 5ud and 5c. Meaning there were too many suds and it couldn’t drain. It even gave me the suds code on a load with no detergent. Eventually I was told that it was the motherboard that need to be replaced, except that part was no longer available to get so the washer could not be fixed and I would have to get a new one. I have since gotten a new washer but I spent $2,500 on a matching washer and dryer set 5 years ago and expected them to last far more than 5 years. I don’t know much about other Samsung appliances but I would suggest staying away from this one!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Marissa,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We know how important washers are especially if we are doing our laundry between our busy schedules. We apologize for the inconvenience of the washer not draining properly and for having error codes. We will surely notate this feedback for better products in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
The washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
The washing machine displays an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
Samsung washing machine buttons won't work:
https://www.samsung.com/us/support/troubleshooting/TSG01108862/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45K6500AV/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144576225
Thank you for choosing Samsung. Have a great day.
-Trisha-