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Customer Ratings & Reviews

Your price for this item is $344.49
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The comparable value price is $809.99

Customer reviews

Rating 4.6 out of 5 stars with 2652 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the large capacity, cleaning performance, quiet operation, and ease of use of this 5.0 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer. However, some customers mentioned that the washer's depth may be inconvenient for shorter individuals, and that the spin cycle and balance could be improved. A few users also reported experiencing issues with the machine's reliability. The small agitator size was also noted as a potential drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 2,652 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    GOOD OVERALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THE MACHINE AND IT IS EASY TO USE. I DID RUN INTO TROUBLE WITH A HEAVY LOAD WASH. IT CONTINUED TO REFILL AND SPIN BUT WOULD NOT BALANCE THE LOAD NO MATTER HOW MANY WAYS I ARRANGED IT. HAD TO WRING OUT STUFF AND HANG TO DRY.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Whyley! Often times if a washing machine continues to have an issue with an unbalanced load error, it has to do with the machine not being leveled properly. Here is a link that explains it further and also gives solutions to other potential error codes you may experience (http://bit.ly/2GsUweI). Thank you for being the best part of Samsung. ^Lo Samsung

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Very large capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only used it for a few weeks but I really like it a lot. Without the agitator inside there is so much room I haven't been able to fill it yet. I haven't tried all the cycle so that's why I only gave it four stars for now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got for my son and daughter in law for their new house.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Best upgrade we have done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a front loading small one took all day to complete laundry, this was a good upgrade, cons have to keep an eye on this one if drum is unbalanced during spin cycle it will not stop, It will revert back to wash cycle till the drum is balanced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, Great Product. I will buy again in the future.

    I would recommend this to a friend
  • Cons mentioned:
    Depth

    Rated 5 out of 5 stars

    Nice Large Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that there is a deep clean cycle for when extra water is needed. This is a really deep washer. I had to purchase a grabber to reach smaller items in the rear of the drum. Cleans clothes well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly and lets you know when your items are done.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Washes well... No issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a bit worried buying a Samsung appliance given what I had heard.granted I only had it for a month, it's working fine and doing what it's supposed to do. Nothing to complain about and nothing extraordinary to praise. Overall, ok.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent close washer and I would buy another

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great cycles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer machine has plenty of cycles to meet any clothing option you have

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Top load washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and had best buy install and the guys were great showed us how to work it. But is way to tall for a person that is 5'5 and cant reach the bottom to get the clothes out. Need a step stool.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Just what we wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is just simply amazing. We wanted an upgraded machine but didn’t need some of the machines out there with options that are overkill. Really like the fact it has no agitator in the middle of the machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a great buy, I would recommend it to others.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Fantastic features but a little loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a lot of features for the price. We have small children so we do a lot of laundry. It holds a ton of clothes and is quieter than our old washer. It's louder than I expected though. Overall, I'm really happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good washer but time will tell.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at first as Samsung is known for tvs not appliances, but we have used it just about everyday since purchased and its worked fine. The only thing that bothers me is the tones it plays when done.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're glad you like the washer, Bigtigga01! You actually have the option to turn the end of cycle alarm off if you'd like. To do this, just press and hold the "Extra Rinse" button for apx 3 seconds. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great washer works great for us and fits perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a excellent washing machine and my wife loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice washer for family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ave t.v before from best buy..and trust your products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great excellent product it works as expected. Enjoy it

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Handles everything so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. It took a bit to get used to it after having a front loader for years, but so far so good. My only complaint is I have to use a stool because I'm short to reach the bottom. Huge capacity though.

    I would recommend this to a friend