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Customer Ratings & Reviews

Your price for this item is $344.49
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The comparable value price is $809.99

Customer reviews

Rating 4.6 out of 5 stars with 2652 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the large capacity, cleaning performance, quiet operation, and ease of use of this 5.0 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer. However, some customers mentioned that the washer's depth may be inconvenient for shorter individuals, and that the spin cycle and balance could be improved. A few users also reported experiencing issues with the machine's reliability. The small agitator size was also noted as a potential drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,652 reviews
  • Cons mentioned:
    Depth

    Rated 3 out of 5 stars

    Nice...but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is deep, very deep, making it difficult to reach the bottom to get all of the clothes out. I also don't like how the settings are limited, for instance if I select a wash cycle, I may not be able to change the soil level, temperature or spin speed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product very easy to use cloths come out clear every time!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love it so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its been only a month so probably 6-8 loads for now but it has been good so far. Only thing I would recommend is do not use smart options (normal cycle) as the washing cycles go on for very long time like 1 hour and 15 mins. Now we use perm press so it reduces the washing cycle to 41 mins. This would spike your energy bills.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      This is a great suggestion for all our customers, dude. Thank you for choosing Samsung. ^Lo Samsung

  • Rated 5 out of 5 stars

    Grand Slamsung!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My clothes have never been cleaner. That being said, if you unhook the water line and drop a heat gun in the drum, this is also a fantastic spun sugar machine. We've got 50-gallon bags just full of the stuff now for our church's President's Day retreat! Another Grand Slam from Samsung!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      While Samsung does not condone using a heat gun in your washing machine, we are excited to hear that you're getting optimal use out of this unit. 5 Stars have never looked sweeter! ^Lo Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great washer!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer i have owned so far. Calm and washes great

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is quiet and very good but it takes a little more time washing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good quality washer. Plenty of options for different clothes. Wash cycles are long, but it holds about twice as many clothes as my old washer - so the overall time balances out. It likes to self clean about once a month - so that cuts into wash time if you are not expecting it.

    I would recommend this to a friend
  • Cons mentioned:
    Depth

    Rated 4 out of 5 stars

    Deep bin need stool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very deep bin not for the short, get a step stool.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how large it is for bigger loads and blankets.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks, Doc67! We appreciate you sharing your positive experience. We're thrilled to hear your new washer is performing well. It's a privilege to be a part of your home! ^Mae Samsung

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice upscale model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Product working as expected. Enjoying large capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has a Deep well and it is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 3 out of 5 stars

    Wash takes too long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer can accomodate larger loads, but takes a long time to wash. The normal wash takes over an hour. I might have to play around more with the settings. Few times the washer paused because it was unbalanced. I like that it plays a jingle when the wash is finished.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there! I'd love to help you increase the experience with your washer. You can improve the washing performance by following the steps on this link: https://bit.ly/2NOlka0 that shows you how to run the calibration mode. Also, take a look at pages 18-28 in your user's manual: https://bit.ly/2JirJeE for more information about the features of your washer.
      ^Rafael Samsung

  • Pros mentioned:
    Tub size

    Rated 4 out of 5 stars

    washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    impressive but still feeling the machine for quirks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slow start

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine volume is enough. The slow start makes me feel like it is not working.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Finally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a washer that meets my mom's expectations. Most people over 50 always rant about how washers with agitators are the best. My mom was very impressed with this machine. She also says it was easy to control and use its functions. We had it delivered and the guys were great!! They took care of my mom. Overall great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Good washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good washer, you can wash a lot of clothes at once.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only been a couple of months, but so far...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It doesn't have the agitator in the middle so there's nothing to tangle up straps, etc. I love the little songs it plays when it's done. It's such a happy machine! I've already tried the "self cleaning" feature, too, since we had to run a new water line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a new Samsung washer and I love it! Delivery guys were fast and friendly. My old washer had a recall and I was suppose to peel some stickers off and I forgot. They were so helpful at the Wearhouse that they got the labels off the old washer and shipped them to me via UPS.

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 4 out of 5 stars

    Happy with product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with product, large so easy to wash big loads

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Perfect washer & dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    -quite -energy efficient -top load -great size

    I would recommend this to a friend