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Customer Ratings & Reviews

Your price for this item is $344.49
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The comparable value price is $809.99

Customer reviews

Rating 4.6 out of 5 stars with 2652 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the large capacity, cleaning performance, quiet operation, and ease of use of this 5.0 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer. However, some customers mentioned that the washer's depth may be inconvenient for shorter individuals, and that the spin cycle and balance could be improved. A few users also reported experiencing issues with the machine's reliability. The small agitator size was also noted as a potential drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,652 reviews
  • Rated 5 out of 5 stars

    Great waster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer....gets clothes washed and clean very well and I like that it senses the clothes are still wet or damp and will do an extra spin cycle. Not very loud but is noticeable when washing! Lots of cycles to choose from and very efficient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much like the dryer, we picked this up on sale and it does a great job. Only reason it isn't 5-stars is that it's a little loud and the "chime" at the end is a bit excessive. Neither are deal-breaks in my opinion though. Does a great job at what it's supposed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Agitator

    Rated 2 out of 5 stars

    Nice but takes to long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes clothes very nice but there is times it won't spin it will take several hrs to do a load

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer we ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer, top loading, allows a much better washing experience than any I have had before. The salesman that worked with us was a manager and we appreciate he took the time to help us late in the day of a weekend day. We are fully satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge washing machine. I save energy. You must try it

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Awesome Mary! This was a great buy. I'm happy to see that you like your Dryer. I'll like to inform you that we are available via Twitter: https://bit.ly/2pTYDc7 Facebook Messenger: https://bit.ly/2LmCR7F Support via LiveChat or Email: https://bit.ly/2z9FXFr if you ever need us, we are always ready to assist.
      ^Lizzette Samsung

  • Rated 4 out of 5 stars

    Very high-tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this better than I thought. Its very "techie" and easy to use. The only thing is that it takes slightly longer to wash certain items that my retro-old washer use to. Maybe because these are newer washers? Either way, I'm happy with my purchase :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wanted and needed a new and fast to get, wash machine, other places told me 3-4 weeks to get, ordered on friday and monday it was in. great. fast pick up with no problems, will buy dryer when mine desides to quit. thanks

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 2 out of 5 stars

    Can’t handle more than 1 towel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is big and can physically take a lot of clothes. It has a fill line obviously, but going about half way to that line, not lacking the clothes down, we had some issues. We had 1 bath sheet in with several light weight clothes. The weight of the bath sheet seems to be too much as it started to shake and rock the washer every way the towel was hitting it. So much so that it started banging against the dryer despite being about 8 inches apart. No joke. It would error out and show a code. We looked up the code and it said too much weight. Had to reset it. Annoying...

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Cheech Samsung is always improving and feedback like yours will be helpful. ^Shifa Samsung

  • Rated 4 out of 5 stars

    Nice washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer and the fact it self cleans. The washer is pretty deep. My wife has to use a step stool to get the clothes in and out. Even with a step stool it is still hard for her to do. She's 5'3. She likes the washer, too. That's the only issue she has.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine replaced a 10 year old LG front loader. The machine was delivered on time but was damaged. No fault of the delivery folks as they are not the ones that loaded the truck. As soon as the replacement comes I'll be able to offer a more in-depth review of the washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eaited almost a year to finally put a review on this. Have the matching dryer as well. Let me say that clothes have never been cleaner after using this washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Allows big loads

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems yet. Make sure you get warranty on each item, since the dryer seems to go out quick and the warranty is not for both washer and dryer even if purchased as a bundle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaner than clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although just got this washer installed it has seen a lot of action washing all my clothes and sheets as I move in to my new home. They finally added the option to turn off the sound when the cycle is finished. Hurray!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a washer Best Buy had one All in all I'm happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Samsung!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My hubby is addicted to Samsung appliances. He got this big washing machine because he knew that it will last for a minimum or 10 years! Love the top loader but I'm tiny so I need to step in a stepping stool to be able to reach the drum!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than being a little too tall for my 5'7 fame to reach the bottom, this is a fantastic washer. We bought two sets for us and our friends and we all love them. I would say a downside is wash times- about an hour for any kind of load.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is very quiet and get my dirty grimmy work clothes clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good! Nice and quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes I have to check the washer because it's so quiet. But then I remember it sings me a tune when the load is done. The larger capacity is awesome for our king size quilts! No more laundry mat or dry cleaners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That appears to be the title of half of my reviews. I love the window, the extra settings, the diamond texture drum, delay wash, extra large loads, extra soiled clothing,... so much that I am forgetting something. Load leveling....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to handle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The deal was very good, the product also. I have never been disappointed by Samsung products and I hope to enjoy washing my clothes for a long time. The team had excellent customer service skills and on time all the time. Good job!

    I would recommend this to a friend