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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2652 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the large capacity, cleaning performance, quiet operation, and ease of use of this 5.0 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer. However, some customers mentioned that the washer's depth may be inconvenient for shorter individuals, and that the spin cycle and balance could be improved. A few users also reported experiencing issues with the machine's reliability. The small agitator size was also noted as a potential drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 2,652 reviews
  • Rated 4 out of 5 stars

    Decent washer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer front load washers but this washer does a decent job.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Great news, LouRod. Thank you for choosing Samsung for your laundry needs. ^Lo Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment everything I needed in a washer..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow amazing I love it. Better than I expected I am so happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s always pleasing shopping at Best Buy because great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer. Keeps my clothes clean. Would recommend

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you skyHIMself, for the positive feedback! Samsung is happy to be a part of your home. ^Shifa Samsung

  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workes great washes efficient it’s a must buy!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and look good washer. Big speed and save water

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for the 5 stars! I'm glad to hear you're enjoying this washer. ^Lo Samsung

  • Rated 5 out of 5 stars

    Great price for washer & dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use washer & dryer, would definitely recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long wash tune, but does really good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all the different cycles to choose from. Long wash time

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    DO NOT BUY!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In use a little over 1 year. Apparently Samsung has an issue with mold/scum/whatever that stays and grows under the (very small) agitator. (on the Samsung Community site I found 31 pages of complaints). Have followed cleaning guidelines since purchase and to no avail. In fact, I have cleaned it 5 times in one day, and when I thought we were ahead of problem, we were not and not clothing is ruined. STAY AWAY. Best Buy should not carry this product, for in the end it will tarnish the Best Buy reputation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My Samsung washer and dryer are both efficient and

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying my new washer and dryer. It was definitely a best buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had it long enough. Happy so far I will return later for more comments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great right out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Haven’t had any issues with this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five Stars So Far...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Lot's of settings... Great price from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having all the options for the settings is really great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking machine. Streamlined. Have not used it yet though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good one for the price. Has good options...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Washer so far. Just need to learn the many features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a great product..wife and kids love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer for the price. Does the job as good as any other

    I would recommend this to a friend