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Customer Ratings & Reviews

Your price for this item is $944.99

Customer reviews

Rating 4.5 out of 5 stars with 4664 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers recognize the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet for its large capacity, effective cleaning performance, quiet operation, and ease of use. However, some customers have expressed concerns regarding the spin cycle, the effectiveness of the agitator, and the machine's ability to maintain balance during loads. There are also some worries about the long-term reliability of the washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 4,664 reviews
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a good price point. My wife loves the large capacity and it's quiet. Seems to wash really well, and the multiple options are sufficient for just about any function. Large enough for washing a comforter, as well as reducing the number of loads we need to do to get the whole family's laundry done!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are happy to hear that this washer is making laundry more convenient to do, tommie113. Thanks for the 5 Stars! ^Lo Samsung

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Still very satisfied after 2 years.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned this washing machine for 2 years and have been very satisfied. We are a family of 4 (a preschooler and toddler) so this machine gets plenty of use. I would recommend it based on ease of use, how well it cleans, efficiency, and the value you get for the price. It’s definitely an improvement over our last washer (not Samsung), which lasted just shy of 5 years.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top loading is the way to go and this machine works very well. Super silent with many functions. Easy to load and it even lets you know when the load is done. You can download an app to use with the machine. Oh and another great thing, I can now wash my beddings, lots of room.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Good Machine p

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine with nice quick washing cycles. Full load capacity. Very quiet and efficient machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer for about a month now, and even though my previous washer did a load in about 30 minutes, and this one is a minimum of almost an hour, It still reduces laundry times, since I can do a bigger load at a time. I am also able to dry them faster, when they are put in the dryer, because it does an excellent job of getting the water squeezed out. It also seems to do a much better job of cleaning the clothes, but my prior washer was a minimum of 12 years old, so that may be why. I do have some trouble reaching the very bottom of the tub, even with the easy reach version, but I am only 5'1. I can get them it is just a stretch. So far I am extremely happy with this model.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Loved the new washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this washer about 2 weeks now. I went from a 3.2 cubic washer with an agitator to this 5.0 with no agitator. I love the amount of space it has and the time it saves me since I can wash more than 4-5 towels at once. It is simple to use and overall very quiet. I am 5ft tall so reaching down to pull out socks can sometimes be a little challenging. However, I keep a small step stool in my laundry room anyway so if needed I just grab it. I recommend this washing machine to anyone looking to purchase.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Sounds like you've found the perfect washer for your household. Thank you for choosing Samsung. ^Lo Samsung

  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer. Not to loud, washes big loads and is easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use
    Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is very user friendly with easy to use controls and dispensers. It has ample room for our family’s laundry (4 full grown humans). Each load takes longer to run than we would like, but overall a good washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Great machine and huge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So big and very quiet. Love this machine. Very easy to use. Wish there was a water level option.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Great value! great wash-machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine for the price, washes very thoroughly and smells so clean and very quiet. Best wash machine I’ve had so far. Very easy to use too. Buying confidence

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Huge capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using for 2 months now, so far so good. Quite, big drum good for washing comforter.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Competitive price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is very quite and does an excellent job of cleaning the clothes. It has varying cycle settings which is great for various laundry needs. It has a large cu. in. capacity. On a side note, it plays a pleasing "song" to indicate when the cycle is complete.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is delighted to know how much you're loving this washer, Sputnik! Thanks for sharing. ^Jecca Samsung

  • Pros mentioned:
    Cleaning performance, Ease of use, Size

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this washing machine!! Easy to use and does a great job of cleaning everything. I especially love the extra large tub. Used to take 1-3 loads to wash all of our bedding and blankets… now all it takes is 1!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This this washes clothes like a beast. It even sings a sweet song when a cycle is complete. I can even take a bath in it. I let vagrants and door to door sales men clean their clothes in my washer. Leaves no residue.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, efficient, able to take large loads, comes out clean

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Balance

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine is awesome. I love the deep tub. My king comforter fits in it. Within the 2 years iv owned it, it’s got out of balance probably 5 times. That’s with heavy loads. I wash dog beds, comforters, quilts, curtains everything!! I’m very pleased with it. Plus love all the options on it. Liz

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Very good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity, impeller design (no screw type agitator). Spin cycle is a bit weak requiring more drying time. Experience at store and with installation crew were excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level
    Cons mentioned:
    Balance

    Rated 4 out of 5 stars

    Good machine overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer cleans clothes well and is quiet. Machine does tend to get out of balance a lot. Easy to load and empty.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time our of your busy day to share your feedback wityh us, Papa. We are happy to hear that you've found the perfect washer for you. ^Lo Samsung

  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Traded machines

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sons washer broke and I went out looking for replacements for him and found this for a very reasonable price. I have a new washer with all the bells and whistles that I was never sure which buttons to push! Usually just used same setting every wash to keep it simple. So I ended up giving him my washer and keeping this one. It has been great so far, more room on the inside and with top load, dont have to bend down and very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level
    Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Extremely quiet and uses very little water.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung uses very little water and is extremely quiet. It does a good job cleaning clothing and towels and sheets. I am worried about reliability. I’ve only been using this for about 6 weeks. My only gripe is it takes about 2 plus HOURS to wash a decent size load with 2-3 rinses. Using so little water, I want to use an extra rinse or two to make sure all the detergent is removed

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi OldMoto,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer taking about 2 plus hours to wash a decent size load. We will surely notate this feedback for better products in the future.

      I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
      The washing machine runs way too long:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      The washing machine does not fill with enough water:
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/

      You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
      https://www.samsung.com/us/support/answer/ANS00030150/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144349066

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung